Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Hello Sir/Madam On the whole, everything went well. Delivery time respected, order tracking very good. Order content correct. My only complaint was that the boxes were all damaged at the bottom. Apart from that, everything was perfect.
Thank you and have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Fast delivery, well-packaged goods, wide selection on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2020
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
functional site fast delivery and perfect packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Very fast delivery but a bit of candy breakage...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Fast delivery, and sweets received in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2020
Good value for money and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2020
I've placed several orders this year and I'm satisfied. However, in some batches of candy, there are candies that are not wrapped, stuck or melted, but nothing dramatic.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
Order conforms fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2020
The driver insisted on delivering inside with his pallet truck, even though we told him there was parquet and linoleum... And when he left with his truck, he was a bit hasty, given that we're a leisure park and that customers were in the parking lot with children...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
no particular problem...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
I am very happy with my order, unfortunately for the sweet carpets two boxes of broken but not very serious, I had boxes to transfer . delivery not too long it is still okay . but quality products just TOP . a big thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
Great selection of sweets. Too bad some were out of stock for my first order, but I'm ready to repeat the experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
FOR A FIRST, IT'S GREAT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
choice . Fast delivery . Customer service available by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Reliable and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Choice and price. What more could you ask for...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Top to the next order!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
very good too bad the display was damaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Very happy with my order, even if there was a product error on 1 of the items ordered.
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Response from Bonbonrama
Thank you for your review and sorry again for the error on the photo which did not correspond exactly to the product sold. You had the right reflex in pointing it out to us immediately, which enabled us to correct it. I hope you were satisfied with our customer service's response to the error. See you soon for a new order!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2020
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
Very happy with my order. But there was a small problem when one of my boxes of pacifiers was broken.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2020
More choice would be even better
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2020
Always great service! All the best!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2020
Good site, goods received fairly quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2020
Customer service is very responsive and attentive. On the other hand, transport is very average. Many boxes arrived very damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
The price per kilo is missing. At least for me.
It's a pity that prices don't go down depending on the order.
But very responsive customer service, perfect delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Delivery in 2 days!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2020
Non-existent customer service. Impossible to get a live answer to fix a bug on the delivery choice. Had to go by e-mail. Not very professional. I almost cancelled my order. Good to hear ...
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Response from Bonbonrama
Hello and thank you for taking the time to send us your feedback. We are sorry that, unlike the majority of reviewers, you are not happy with our service and find us unprofessional. I understand that your dissatisfaction stems from the fact that we asked you to make a written request for delivery to a parcel delivery centre of your choice. At the moment we're experiencing a surge in orders, and our operators can't process all requests immediately as you would have liked. We prefer you to use the space reserved for this purpose when placing your order. This ensures that you don't make any typing errors, and that your instructions (e.g. change of address, number to call or delivery instructions) are taken into account when the delivery note is prepared. We'll do our best to communicate with you in the future to ensure that you're as satisfied as you were with your previous orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Order received late, problem at customs due to lack of information. I also have a box that arrived broken. The parcel, however, was whole. Otherwise top site and very good merchandise
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2020
fast order superbly packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
Order received the next day. Very fast service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
2 boxes exposed in the carton and a crumpled carton
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Very clear site order delivered fairly quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
very fast delivery but i had ordered milk michoko i got black michoko
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