Customer reviews of Bonbonrama

Hello and thank you for taking the time to leave your review. We will get in touch with you to try to understand why the dragibus bags were able to open so that we can improve the way we ship them. We understand your comment about the shipping costs, which are only a contribution, because the real cost is much higher. In fact, sending 35 kg of goods in 2 parcels to arrive in less than 48 hours costs almost 3 times your contribution. Our policy today is to keep our prices low, but to ask for a contribution to transport costs for orders under €500 (or €350 for the south of France).

Hello and thank you for taking the time to leave your review. Yes, we had noticed that some praline peanuts were losing their coating. That's why we mention it on the product sheet, and why you benefited from a big 30% discount on this product.

Thank you for taking the time to let us know about your concerns. I'm sorry that this 2nd delivery didn't go as well as you'd hoped. Indeed, pallet transport, especially when it has to cross France, can be subject to certain unforeseen circumstances inherent in road transport. Your order, placed on April 15th, left immediately, as you'd wished, and arrived on the 18th. It'll be hard to get a pallet to travel 850 km any faster. As for the damaged protective cartons, it's their job to take the knocks instead of what's inside. There's no guarantee yet that the cartons carrying the confectionery will arrive as good as new. But should the goods be damaged, our customer service team will be on hand to find a satisfactory solution.

Hello and thank you for taking the trouble to point out this difference. Manufacturers sometimes change their products without informing us. In the future, please do not hesitate to contact us by telephone if a product does not suit you or disappoints you. We will always do our utmost to find a solution that will satisfy you.

Thank you for sharing your opinion with us. We are sorry that the solution we proposed to compensate you did not suit you. We probably didn't understand you. When you informed us that a bag of Frazibus had torn during transport, and that 900 grams had spilled into the bottom of the box, we offered you 2 solutions: a refund for the lost goods or a credit note of higher value, which you accepted. Perhaps you were planning to deal with the incident in a different way? If so, don't hesitate to let us know, especially since, as you can see, we're easy to reach by phone and e-mail.