Customer reviews of Bonbonrama

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
5 2 418 87% 4 220 8% 3 81 3% 2 25 1% 1 26 1%

Summary of reviews

Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Very good service and fast delivery, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2020
At the top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
I'm always satisfied with my order and your products, and the people I talk to by e-mail are super professional and super nice. Keep up the good work!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Very goodc
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Super nothing to complain everything is nikel fast shipping fast resu
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Highly accurate products. Fast delivery. Always top-notch!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
fast, well-packaged delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
perfect very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Perfect, as always, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
I was very satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2020
Non-existent customer service. Impossible to get a live answer to fix a bug on the delivery choice. Had to go by e-mail. Not very professional. I almost cancelled my order. Good to hear ...
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Response from Bonbonrama
Hello and thank you for taking the time to send us your feedback. We are sorry that, unlike the majority of reviewers, you are not happy with our service and find us unprofessional. I understand that your dissatisfaction stems from the fact that we asked you to make a written request for delivery to a parcel delivery centre of your choice. At the moment we're experiencing a surge in orders, and our operators can't process all requests immediately as you would have liked. We prefer you to use the space reserved for this purpose when placing your order. This ensures that you don't make any typing errors, and that your instructions (e.g. change of address, number to call or delivery instructions) are taken into account when the delivery note is prepared. We'll do our best to communicate with you in the future to ensure that you're as satisfied as you were with your previous orders.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
I received my order and I am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2020
Many orders placed and never disappointed! I recommend :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
Perfect, responsive service that's always top-notch. I really recommend it without hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2020
nothing to say it's perfect and above all fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2020
Very fast delivery and parcel received in excellent condition. The number of products you can order is very large and there is no shortage of new products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2020
Fast delivery, very nice display
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Very good fast and careful delivery, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
Very fast, lots of choice, care taken with the parcel, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
Super service on the phone and very fast delivery. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Reactivity, express delivery in 24h of 50kg of dope, nothing to say, except that on top of that they are very pleasant and good traders! BRAVO! It's great to still have people with a sense of customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Extremely fast, excellent advice and order management. Thanks Simon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
At the top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
TRES BIEN TRES PROF MERCI A L'EQUIPE BONBONRAMA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
fast delivery website very well done and pleasant to look at
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
nothing to report in particular
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
very well , thank you for the gift, it's a pleasure to work with you! Best wishes for 2020!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
Nothing to say. I will certainly recommend it in the future.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
professional, available, I'm very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Happy New Year!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Quality products! Fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Super nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
I received the parcels very well packed and the products are original nothing to say fast delivery despite the strikes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Very professional!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Very well done site with a very reasonable multiple choice. They met all my expectations :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Everything is PERFECT! THANK YOU!
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