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A
Rating: 5 out of 5
Everything is perfect and confirms
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Customer reviews of Bonbonrama
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
Summary of reviews
Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
really perfect
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A
Rating: 5 out of 5
Very good. Arrives well without breakage.
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A
Rating: 5 out of 5
low top
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Easy to place order, fast and careful delivery, perfectly packed pallet as rarely seen with my other suppliers. Thanks and bravo to Laurent who often prepares my orders!
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A
Rating: 5 out of 5
From order to delivery very fast I think we'll order another display case The only downside CSD a bit short
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A
Rating: 5 out of 5
Delivery the next day! High quality candies. I recommend them!
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A
Rating: 5 out of 5
Perfect, fast delivery
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A
Rating: 5 out of 5
It's perfect!
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A
Rating: 5 out of 5
Hello everything was perfect just one packet of candy that was stuck in the box thank you
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Very good site orders arrive quickly and very responsive when there is a problem with orders I recommend this site
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A
Rating: 5 out of 5
delivery on time, parcel in good condition. RAS
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A
Rating: 4 out of 5
Delivery went smoothly Thank you
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A
Rating: 5 out of 5
Very nice. Thanks Sébastien :)
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A
Rating: 5 out of 5
Order well received and quickly I recommend
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A
Rating: 5 out of 5
24-hour delivery, good packaging and very attractive prices - 8 orders in 3 months!
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A
Rating: 5 out of 5
Great service, reasonable prices and delicious sweets, chocolate etc.
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A
Rating: 5 out of 5
Helpful and kind customer care, my order went smoothly.
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A
Rating: 5 out of 5
Very good. Responsive and attentive customer service. Correct and well-packaged delivery. Perfect delivery times.
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A
Rating: 5 out of 5
Always top delivery. Thanks to (Sébastien) who prepared my order.
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A
Rating: 3 out of 5
The delivery was fast but most of my products arrived broken, I wrote a message to customer service but to this day I still have no answer from them.
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Response from Bonbonrama
Hello, Thank you for your feedback, we are very sorry for this incident. We searched for your message, but no e-mail was found in your name. Please be aware that we never ship a product with defective packaging. Unfortunately, the brutality of some delivery people can alter the protection added to products. We always reply to messages sent to [email protected]. Do not hesitate to send it back to us if you find it.
A
Rating: 3 out of 5
bonjour satisfied by the speed of delivery, but four boxes of candy were broken, poor condition of the box
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A
Rating: 5 out of 5
fast and efficient
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A
Rating: 5 out of 5
Perfect packaging my harry Potter wands arrived in perfect condition everything is perfect as usual.
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Rating: 3 out of 5
Fast order taking and delivery time As far as delivery is concerned it's really average, we are closed on Wednesday days when my parcel was delivered' message delivery confirmation 15h26, I found the parcel in front of the business put on the markets the next day at 6 o'clock .!!!!!!!!!!!!!!!!!!!!
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Response from Bonbonrama
Hello,
Thank you for taking the time to share your feedback.
We are glad that the ordering process and processing time met your expectations .
However, we are sincerely sorry for the delivery conditions you encountered. Finding your package left on the steps of the store, without prior contact and on a closing day, is absolutely unacceptable, and we completely understand your dissatisfaction.
Unfortunately, once the package is handed over to the carrier, we do not have control over their organization or professionalism, but please be assured that we will escalate this situation to the relevant carrier.
For future orders, please do not hesitate to inform us of your closing days, so that we can specify this in the instructions to the carrier or consider a delivery appointment when possible.
Thank you again for your trust, and we hope to see you very soon on Bonbonrama.
Best regards,
The Bonbonrama team
Thank you for taking the time to share your feedback.
We are glad that the ordering process and processing time met your expectations .
However, we are sincerely sorry for the delivery conditions you encountered. Finding your package left on the steps of the store, without prior contact and on a closing day, is absolutely unacceptable, and we completely understand your dissatisfaction.
Unfortunately, once the package is handed over to the carrier, we do not have control over their organization or professionalism, but please be assured that we will escalate this situation to the relevant carrier.
For future orders, please do not hesitate to inform us of your closing days, so that we can specify this in the instructions to the carrier or consider a delivery appointment when possible.
Thank you again for your trust, and we hope to see you very soon on Bonbonrama.
Best regards,
The Bonbonrama team
A
Rating: 5 out of 5
more than 3 years with them ... always at the top
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A
Rating: 2 out of 5
PERFECT
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Response from Bonbonrama
Thanks for your review... and really sorry I wasn't more than perfect! We were hoping for at least an average :p
A
Rating: 5 out of 5
Thank you for the fast delivery and awsome candies!!
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A
Rating: 5 out of 5
Very responsive order service . Attractive prices. Top packaging, good delivery tracking. All perfect , I recommend .
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A
Rating: 5 out of 5
perfect, I recommend
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A
Rating: 5 out of 5
fine
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A
Rating: 5 out of 5
Perfect
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A
Rating: 3 out of 5
I received 3 broken lollipops. I sent an e-mail with a picture, but I didn't get any answer. I hope to hear from you one day about the lollipops.
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A
Rating: 5 out of 5
Everything was perfect. Good customer service, fast delivery and well packaged products.
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A
Rating: 4 out of 5
Delivery as ordered and very fast
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A
Rating: 5 out of 5
Super Thanks
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A
Rating: 5 out of 5
Nickel nothing to say
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A
Rating: 5 out of 5
top!
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