Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Very well packaged, fast, as usual, except that this time the GLS deliverymen "cleverly broke" the box to help themselves! bravo, these gentlemen are now stealing candy! Pathetic.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2022
When I placed an order a few months ago, I won a Haribo candy display, which I received broken. Since then, every time I place an order, I'm told that I'll receive a new one, but I never receive it. It's a shame that customer follow-up is inadequate.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2022
The pallet arrived with a lot of damaged boxes, so difficult to store. Otherwise fast delivery. Ordering is easy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2022
some boxes damaged in transit
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Delivery slightly behind schedule.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2022
Not very happythe 2boxes of jumbo 1 coke and 1 strawberry were totally broken. The carton had nothing...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
Hello, I put an emergency message for a delivery on Friday. I was delivered on Monday by a Romanian... who spoke little French.
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Response from Bonbonrama
Thank you for taking the time to express your resentment and sorry to see that you are not fully satisfied. Your order was placed on Wednesday at 18:17. It was prepared on Thursday morning and picked up by GLS the same day. Based on the carrier's commitments, we estimate 3 working days after the package was picked up. The parcel was delivered on Monday, i.e. 2 working days after collection. Delivery times and maximum delivery dates are clearly displayed when you place your order. And if you have any questions about deliveries, our customer service team speaks perfect French ;) Because we're also sorry that you weren't able to have a conversation with the delivery man. But I imagine that GLS requires him to understand the French highway code.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2022
The delivery was not delivered to the requested address even though the store was open (the deliveryman tried to call me but we don't get a good signal). He should have gone to the store and called if no one was there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
Good supplier, too bad the postage is high and there are often breakages.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2022
The quantities marked on the boxes of Chupa Chups and Carambar lollipops are wrong.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
Order received
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2022
Candies with a 3-month CSD on some models. Exchanged tagadas for bananas without warning. I do not recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2022
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2022
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2022
Always satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Top order as usual
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2022
Well presented but a lot of breaks
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Response from Bonbonrama
Hello,
Thank you for your feedback and your comment.
We do our best to keep our stock updated, but during periods of high demand, some items can indeed sell out very quickly. We are fortunate to have many loyal customers, which can lead to occasional shortages on certain highly sought-after products.
When this happens, please be assured that we always take care to contact you to offer an appropriate solution: immediate refund, replacement with an equivalent product, or other options according to your preferences.
Thank you again for your understanding and your trust,
We look forward to seeing you again soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
Delivery is a problem above 60kg for Switzerland, so it's a bit of a problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Always satisfied , delivery time very correct ️
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
.........'...''
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
Very good products, long expiration date. Accurate delivery tracking too. The only problem is that you have to be present for delivery, otherwise you have to pay, whereas the parcel could be sent to a relay or the post office.
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Response from Bonbonrama
Thank you for taking the time to leave a review. We understand your problem and have even thought of a solution ;) If you can't be there on the day of delivery, you can use the "Flex Delivery" service you've chosen from GLS to change the address and/or the day of delivery. And you can even choose a Mondial Relay (XL, which accepts large parcels) network relay point. Don't hesitate to use these services for your next orders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
Nice deliveryman 1 bag of sweets opened out of stock on the planned order easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2022
Very fast delivery, satisfied, only one package was unfortunately torn but it happens :-)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2022
Ordered energy cables acid, received energy cables smooth
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2022
Order not as described on the website
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Response from Bonbonrama
Hello. Thank you for taking the time to share your opinion. However, please do not hesitate to let us know directly if any of the products we have sold you are incorrectly described. We make every effort to ensure that the description is as accurate and complete as possible, but if we're wrong, we'll try to make it right. We just need to know
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2022
NOT enough regular novelty
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
Two packs of dentures were opened
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
ALL OK BUT TOO MANY BREAKAGES WHICH WILL GENERATE SHIPPING COSTS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
Except for my cracked Haribo display Perfect work!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
Very fast delivery! Too bad some products were out of stock. Very satisfied with my purchases.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2022
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2022
Fast and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2022
Fast delivery, always satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
très bien emballer sav tres bien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2022
A lot of products are missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
I love your site, the thing that is most unfortunate is that you are often out of stock on products, and you do not often put new but if not great your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Order conforms Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2022
Order tj received on time
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