Customer reviews of Bonbonrama

Hello and thank you for your feedback. You have purchased a batch of Brebion artisanal lollipops and indeed, in our description, we make a brief listing of the flavors present in the package. I'm sorry if any of the fragrances listed are not in the box. We've been selling these lollies on our website for several years now. We noted the different fragrances on the day we offered them for sale and since then we have never had any comments about the fragrances. Following your comment and after checking, we understand that the manufacturer can slightly modify the assortment from one box to another. We will therefore be more precise in the description and explain that the fragrances may vary at the manufacturer's discretion.

Hello and thank you for taking the time to leave your review. Yes, we had noticed that some praline peanuts were losing their coating. That's why we mention it on the product sheet, and why you benefited from a big 30% discount on this product.

Thank you for taking the trouble to let us know about the postponements you are experiencing with the carrier handling your area. We understand that you have to get organized to receive your parcel and that a postponement is unpleasant.
Your order was placed on 3/06 at 3pm, and therefore picked up by the carrier on 4/06. Delivery was made on 7/06. These are the advertised delivery times, even if it happens that you are delivered more quickly. But your dissatisfaction must surely relate to the carrier's initial messages, which tend to underestimate the delivery time. In fact, their automated system has difficulty in taking into account all the hazards associated with transport (e.g.: overloaded semi-trailer and therefore parcel blocked for 24 hours, or deliveryman with over 100 items to deliver who can't manage to do everything in his working day...). In any case, we'll pass on the information so that they can rectify this kind of problem. To avoid waiting at home, don't hesitate to opt for delivery to a relay point, for orders under 65 kg.

We would like to thank you for taking the time to share your opinion and your questions with us. We have noted your comments and will try to explain as best we can. We are wholesalers. We only sell in bulk packaging, and to professionals. Like all business-to-business wholesalers, we sell exclusive of VAT. The logic of the principle of VAT collection dictates that professionals should express themselves before tax. We haven't invented anything. What's more, it's clearly indicated on the home page, and before payment, that prices are exclusive of VAT. It's true that some sites express their prices as including VAT. But you've probably noticed that they're more expensive because you've chosen to order from us. That's normal, since they're aimed at private customers. On some of these sites, you can buy just 100 grams, or 1 bag of candy. For shipping costs, it's the same explanation. We're wholesalers. Our prices are low. The more you order, the heavier the goods to be shipped. Carriers charge by weight and distance. We've only asked you to make a contribution (for your parcel weighing over 23 kg, the €10.5 you've paid isn't enough to pay the carrier). We take care of a large part of this, and our contribution increases the more you order. Above a certain amount, we can take over the entire cost. Compared to other pro sites, we're pretty reasonable (our main competitor, who's no cheaper than us, offers transport for orders of 2,000 euros or more). As for your open bag of floppy, you're assuming wrong: our preparers can't take an open bag that spills out. With us, each reference is purchased in full pallets. This means they have several hundred bags at their disposal in perfect condition. If they see an open bag, they can choose another. The few bags that are torn at the depot are generally shared by the staff. On the other hand, even if a product is well-packaged and well-protected, it still suffers shocks and its contents, especially when they are "fluid" like chewing gum balls, fraizibus or floppy, for example, can move suddenly in its bag and force, from the inside, on the weld, opening it. We know it happens when a box is thrown on the floor during its journey by GLS hand between our depot and your store. But you're right, it's still our fault. We didn't know how to pack it so that it would stand up to all those shocks. Please call our sales department on 04 69 96 63 36. They will do their utmost to find a solution that might suit you.

Hello and thank you for taking the trouble to point out this difference. Manufacturers sometimes change their products without informing us. In the future, please do not hesitate to contact us by telephone if a product does not suit you or disappoints you. We will always do our utmost to find a solution that will satisfy you.

Thank you for your feedback. We are very sorry that there was a defect in the manufacture of one of the Fini Boxes. We have indeed had other similar cases on one of the models and will pass the information on to the manufacturer, Fini. In future, don't hesitate to call our customer service department. You can reach us on 04 69 96 63 36 and we'll do our best to find a solution.

Hello Mrs L. Thank you for your many comments. Here, we receive each reference from the factories in cartons, which are on pallets. So we have a lot of stock. We don't put torn bags in our parcels (torn bags are consumed by our employees' families), or erase the information printed on the back of the package (short or past best-before dates are indicated and cleared). Nor do we open the packets to leave hair in them, or to damage or deform the sweets. Indeed, we could ask Pierrot Gourmand or Fini why, in their 1.5 kg of hearts, there are a few with defects, or why some seeds have come loose from the blackberries. But we don't think you can expect candies paying less than 5 euros a kilo to be perfectly cut like a piece of goldsmith's work. So, sorry, but manufacturers, even Haribo and Lutti, slip us a few ugly candies in the packets, and we won't be able to take them back or compensate you! As for the red stains, there's a very good chance that they're red ink. As for the open bag, it could have torn during transport. In that case, we should have protected it even better so that it arrived intact. We're already trying to do this, but sometimes the transport conditions get the better of all our protection. The shocks received by the parcels explain why some outer packaging is "crumpled" and repeated rubbing erases certain ink inscriptions. Our customer service, as you kindly mentioned, is available to find a solution, in cases where Bonbonrama has its share of responsibility. Just let us know.

Hello and thank you for your feedback. We're sorry for the abnormally long delay, because even with bank holidays, you should have received your parcel in 3 working days maximum, and not in 6 as was the case for you. In this festive season, even if all our orders were prepared and delivered to the carriers within the announced deadlines, the carriers did not meet their commitments. Our customer service department will contact you to offer you a credit note to apologize for this delay.

Hello and thank you for your feedback. We are very sorry about this incident. We do our best to protect our confectionery as much as possible, but sometimes the thoughtlessness of some delivery drivers gets the better of our protections. If the goods are inedible or unmarketable, simply call us and notify our customer service department on 04 69 96 63 36. It's always a good idea for us to know which bag has been opened, so that we can take greater precautions on future shipments of this product. What's more, we can offer you a compensation solution if any merchandise is lost.

Hello and thank you for your feedback. As you may have noticed, we do our best to protect our confectionery as much as possible, especially those with fragile packaging. But sometimes, in spite of our best efforts, shocks get the better of our protection. As for the fudge boxes, in view of your case, we're thinking of discontinuing parcel delivery. In any case, don't hesitate to contact us when this kind of situation arises. Our customer service team can be reached by telephone on 04 69 96 63 36. They'll be in touch with you shortly.

Hello and thank you for sharing your opinion. Indeed, we do our utmost to protect our products because, as you may unfortunately have realized, transport conditions are sometimes very harsh for our parcels. We're sorry about your open bags. If the goods are unfit for consumption or resale because of their torn packaging, please do not hesitate to contact us to find a solution. In response to your interesting comments, we have already tested paper protections and they were not effective. The cardboard boxes we use to compartmentalize our parcels are recycled cardboard boxes in which manufacturers ship their products to us. We recycle! As for the scotch tape, even paper scotch tape contains solvents. To close the cartons, which often weigh more than 20 kg, we haven't found anything better yet. But we're sensitive to the need to preserve our planet, and we're listening to your comments. We will be attentive to the most ecological packaging solutions if they enable us to remain competitive and efficient.