Customer reviews of Bonbonrama

Hello Mrs L. Thank you for your many comments. Here, we receive each reference from the factories in cartons, which are on pallets. So we have a lot of stock. We don't put torn bags in our parcels (torn bags are consumed by our employees' families), or erase the information printed on the back of the package (short or past best-before dates are indicated and cleared). Nor do we open the packets to leave hair in them, or to damage or deform the sweets. Indeed, we could ask Pierrot Gourmand or Fini why, in their 1.5 kg of hearts, there are a few with defects, or why some seeds have come loose from the blackberries. But we don't think you can expect candies paying less than 5 euros a kilo to be perfectly cut like a piece of goldsmith's work. So, sorry, but manufacturers, even Haribo and Lutti, slip us a few ugly candies in the packets, and we won't be able to take them back or compensate you! As for the red stains, there's a very good chance that they're red ink. As for the open bag, it could have torn during transport. In that case, we should have protected it even better so that it arrived intact. We're already trying to do this, but sometimes the transport conditions get the better of all our protection. The shocks received by the parcels explain why some outer packaging is "crumpled" and repeated rubbing erases certain ink inscriptions. Our customer service, as you kindly mentioned, is available to find a solution, in cases where Bonbonrama has its share of responsibility. Just let us know.

Hello and thank you for your feedback. We're sorry for the abnormally long delay, because even with bank holidays, you should have received your parcel in 3 working days maximum, and not in 6 as was the case for you. In this festive season, even if all our orders were prepared and delivered to the carriers within the announced deadlines, the carriers did not meet their commitments. Our customer service department will contact you to offer you a credit note to apologize for this delay.