Customer reviews of Bonbonrama

9,6 /10

Based on 2 770 published reviews

5 2 418 87% 4 220 8% 3 81 3% 2 25 1% 1 26 1%

Summary of reviews

Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 18/10/2018 à 16h03 following a purchase from 13/10/2018

Very serious company, top packaging! Nothing to say except recommend them!

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Acheteur Vérifié

Published on 17/10/2018 à 14h50 following a purchase from 05/10/2018

Impeccable

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Acheteur Vérifié

Published on 11/10/2018 à 22h13 following a purchase from 08/10/2018

Great!

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Acheteur Vérifié

Published on 11/10/2018 à 15h19 following a purchase from 03/10/2018

very good site with good products fast delivery

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Acheteur Vérifié

Published on 11/10/2018 à 14h46 following a purchase from 28/09/2018

Reliable website, fast delivery and order received as described.

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Acheteur Vérifié

Published on 11/10/2018 à 13h57 following a purchase from 03/10/2018

Excellent site and very fast delivery!

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Acheteur Vérifié

Published on 11/10/2018 à 13h51 following a purchase from 07/10/2018

I did not receive all my order

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Response from Bonbonrama Published on 12/10/2018

Hello. We're sorry that your order is missing an item. However, if you notice an error during the preparation of your order (or any other problem related to it), please contact us by e-mail or telephone. We'll get back to you and try to find a solution. But if we're not informed, there's not much we can do to try and put things right.

Acheteur Vérifié

Published on 06/10/2018 à 12h32 following a purchase from 03/10/2018

Perfect, thank you.

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Acheteur Vérifié

Published on 04/10/2018 à 12h38 following a purchase from 01/10/2018

Very good

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Acheteur Vérifié

Published on 17/09/2018 à 14h47 following a purchase from 08/08/2018

Available, serious, professional... and very friendly! Les Fées Carlcom recommend Bonbonrama!

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Acheteur Vérifié

Published on 16/09/2018 à 10h00 following a purchase from 04/09/2018

Hello Very good and serious Cordially

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Acheteur Vérifié

Published on 13/09/2018 à 12h20 following a purchase from 06/09/2018

Received less than a week later. Very good condition. A little disappointed however by the packaging of the gummy bears which were just put in a bag + cardboard but under everything else so the box had opened...

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Response from Bonbonrama Published on 13/09/2018

Thank you again for your order and for taking the time to share your experience. The marshmallow bears are packaged by the famous manufacturer Lutti. They are packaged for wholesale and are very simple and easy to open. But perhaps your comment will prompt us to close these cartons better, as sometimes they're already slightly ajar, even though they're delivered to us on pallets directly from Lutti. Thank you again for your understanding and for not holding it against us ;)

Acheteur Vérifié

Published on 12/09/2018 à 20h32 following a purchase from 05/09/2018

Perfect order received in good condition and no delivery errors.

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Acheteur Vérifié

Published on 12/09/2018 à 16h30 following a purchase from 05/09/2018

After 3 orders from bonbonrama, I'm still extremely satisfied: top products, great prices, fast delivery and more than satisfactory packaging. As a professional, I can say that this kind of service is becoming rare these days!

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Acheteur Vérifié

Published on 12/09/2018 à 13h39 following a purchase from 05/09/2018

A site with excellent customer service!!!!

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Acheteur Vérifié

Published on 12/09/2018 à 13h38 following a purchase from 05/09/2018

Very good follow-up and very good help on the phone! Thank you for the gifts for the first order.

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Acheteur Vérifié

Published on 12/09/2018 à 13h28 following a purchase from 09/09/2018

SUPER

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Acheteur Vérifié

Published on 12/09/2018 à 12h52 following a purchase from 04/09/2018

Perfect and very fast :)

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Acheteur Vérifié

Published on 12/09/2018 à 09h39 following a purchase from 04/09/2018

Ras. Very fast

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Acheteur Vérifié

Published on 05/09/2018 à 12h32 following a purchase from 29/08/2018

Fast

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Acheteur Vérifié

Published on 05/09/2018 à 08h04 following a purchase from 30/08/2018

fast, very well packaged and attractively priced.

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Acheteur Vérifié

Published on 04/09/2018 à 20h13 following a purchase from 29/08/2018

Fast, accommodating, very professional

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Acheteur Vérifié

Published on 27/08/2018 à 17h48 following a purchase from 20/08/2018

serious company,fast delivery

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Acheteur Vérifié

Published on 24/08/2018 à 13h03 following a purchase from 23/08/2018

Super site! Well-packaged products, top-notch sales service, super-fast delivery and, above all, very good prices compared with my traditional suppliers.

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Acheteur Vérifié

Published on 23/08/2018 à 15h42 following a purchase from 18/08/2018

Wide selection. Fast delivery. One plexi box sent cracked but partly compensated, one parcel of marshmallow mushrooms received open.

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Response from Bonbonrama Published on 31/08/2018

We apologize for the cracked display stand, which has been compensated. We try to protect as much as possible the items we ship by GLS. But sometimes, the treatment received by some boxes is such that our protections are not enough. We'll try to add more protection for our next Plexiglas display shipments. Or maybe we'll just ship them on pallets.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.

Acheteur Vérifié

Published on 23/08/2018 à 15h05 following a purchase from 16/08/2018

everything was perfect thank you

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Acheteur Vérifié

Published on 23/08/2018 à 13h13 following a purchase from 13/08/2018

Easy site, attractive price and perfectly packaged parcels. I'm very happy and I'll recommend it with my eyes closed! Thank you

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Acheteur Vérifié

Published on 21/08/2018 à 13h26 following a purchase from 11/08/2018

Super fast delivery thank you very much

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Acheteur Vérifié

Published on 20/08/2018 à 23h00 following a purchase from 10/08/2018

the boxes were collapsed The 3 kg container should be much stronger as the miniatures were scattered throughout the package

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Response from Bonbonrama Published on 22/08/2018

Hello and thank you for letting us know about this problem. These mini chocolates are packaged and sold in a plastic box. We cannot modify this packaging as it is the manufacturer's choice. We're sorry about this. However, we can try to protect them even better next time. If you have products that are unsaleable or consumable, please contact our customer service department on 04 69 96 63 36.

Acheteur Vérifié

Published on 20/08/2018 à 13h00 following a purchase from 13/08/2018

compliant with requirements

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Acheteur Vérifié

Published on 20/08/2018 à 12h17 following a purchase from 11/08/2018

Hello, I have some packages of sweets that have been opened at the bottom of the boxes.

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Response from Bonbonrama Published on 20/08/2018

Hello, Sorry for the inconvenience. As you may have noticed when you opened our boxes, we go to great lengths to protect our products. And we're ready to redouble our efforts to ensure that our orders arrive in perfect condition 100% of the time. But sometimes, with the shocks these packages receive, it's the manufacturers' packaging that tears or cracks at the welds. In the event of such problems, please contact customer service on 04 69 96 63 36 or by e-mail at [email protected].

Acheteur Vérifié

Published on 17/08/2018 à 12h19 following a purchase from 09/08/2018

As usual, good availability, correct price, good delivery time, thank you.

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Acheteur Vérifié

Published on 16/08/2018 à 00h24 following a purchase from 12/08/2018

Perfect

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Acheteur Vérifié

Published on 14/08/2018 à 12h22 following a purchase from 15/07/2018

Very good

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Acheteur Vérifié

Published on 12/08/2018 à 22h55 following a purchase from 02/08/2018

Very good customer service

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Acheteur Vérifié

Published on 11/08/2018 à 13h56 following a purchase from 29/07/2018

Fast delivery at a relay point Despite the heat, only the pack of blackberries and raspberries was a little warm.

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Acheteur Vérifié

Published on 11/08/2018 à 12h26 following a purchase from 05/08/2018

very serious house

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Acheteur Vérifié

Published on 08/08/2018 à 22h59 following a purchase from 06/08/2018

Thank you for your seriousness and your availability.

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Acheteur Vérifié

Published on 07/08/2018 à 08h37 following a purchase from 26/07/2018

Fast delivery, a good account!

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Acheteur Vérifié

Published on 05/08/2018 à 09h08 following a purchase from 18/07/2018

Perfectly clean.

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