Customer reviews of Bonbonrama

Hello,

Thank you for your feedback and your comment.

We do our best to keep our stock updated, but during periods of high demand, some items can indeed sell out very quickly. We are fortunate to have many loyal customers, which can lead to occasional shortages on certain highly sought-after products.

When this happens, please be assured that we always take care to contact you to offer an appropriate solution: immediate refund, replacement with an equivalent product, or other options according to your preferences.

Thank you again for your understanding and your trust,
We look forward to seeing you again soon on Bonbonrama 🍬

Best regards,
The Bonbonrama team

Hello. Thank you for taking the time to share your opinion. However, please do not hesitate to let us know directly if any of the products we have sold you are incorrectly described. We make every effort to ensure that the description is as accurate and complete as possible, but if we're wrong, we'll try to make it right. We just need to know

Hello. Thank you for taking the time to leave us a review. We're sorry for the state in which the Lacasitos arrived. I would like to remind you that our customer service department is available by phone or e-mail to find a solution in the event of an incident (+33 4 69 96 63 36 or [email protected]).

Thank you for sharing your experience. It's true that the address was incomplete when you entered it, and GLS had to contact you to get more details. We apologize for this error, which caused a delay: your order arrived in 4 working days, instead of the advertised 3. Our customer service team is here to find a solution to this kind of problem.

We're sorry that the HARIBO pack with the bags and the display offered are not suitable for you. The size of the display is indicated in the description. And so is the weight of the bags. There are offers with larger free displays. We've never had any negative feedback on this manufacturer's products, which are renowned for their quality. But if you do have a comment, please don't hesitate to contact our customer service team, who are on hand to find a solution. If there is one.

We are sorry that a box arrived damaged despite our efforts to protect the merchandise in the packages or on the pallets. Please note that delivery personnel are not employees of bonbonrama.com and in order for us to be aware of a problem with a delivery, once you have accepted the parcel, you must at least inform us, by e-mail at [email protected] or by telephone on 04 69 96 63 36. Our team is here to find a solution. If the cardboard protecting the goods is so damaged that it cannot be sold, please contact us.

We are sorry that a product has been damaged in transit. We would like to remind you that if a confection arrives in a condition that would prevent it from being sold, please contact us by telephone (04 69 96 63 36) or by e-mail ([email protected]). Our teams are on hand to find a solution and, above all, to take steps to prevent any recurrence.

We are sorry to learn via this notice that the package arrived in poor condition. But the most important thing is that the goods inside the parcel are in good condition. If the condition of the products is too poor to be sold, I remind you that customer service, easily reachable on 04 69 96 63 36 (free number) is there to find a solution. We also remind you that you can make a reservation if the parcel is presented to you in doubtful condition.

Thank you for sharing your opinion. I just wanted to let you know that we don't ship damaged boxes. We have enough quantity to choose a normal box and when we sell damaged boxes, it's with big discounts and with the mention "déclassé". If the box has arrived damaged, it's because despite our efforts to pack our parcels well, our protection was not sufficient to withstand the sometimes "violent" conditions of transport. If the condition of the box is essential for the proper marketing of its contents, please don't hesitate to contact us by e-mail ([email protected]) or by telephone at 0469966336. We're always available and ready to listen.

We're sorry if the delivery goes badly for you. In 99% of cases, they go smoothly and our customers are satisfied. But all it takes for you to be penalized is for the delivery driver (who is a subcontractor) in your area not to work properly. As you advise, we could change again (we've already tried) but we've found that no carrier, even the most expensive, gives 100% satisfaction in all sectors.

Thank you for taking the time to share your review. We are sorry that the delivery did not go as smoothly as you would have hoped. Your order was delivered in 3 days. Automatic emails from GLS announce optimistic delivery dates without taking into account that the network is abnormally overloaded, and that there may be delays, as we explain on the site. When the delivery driver realizes that he won't be able to finish his round, GLS warns you and reschedules your parcel for delivery the following day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.

Hello and thank you for sharing your experience with us. I'm sorry that some products arrived damaged. I would like to remind you that we do not manufacture them, that we are wholesalers, and that we do not send confectionery if we find that it is damaged. Of course, we can't always see the defects because of the packaging, and above all, it's possible that some confectionery may deteriorate after being abnormally exposed to high temperatures during transport. But don't worry, our customer service team is here to find a solution. Just take the time to contact us by telephone on 04 69 96 63 36 or wait for us to get back to you within the day, if you have sent us an e-mail.

Thank you for taking the time to send us your feedback. We're sorry that your last order arrived damaged on its pallet. As you may have noticed from your previous orders, we do not send damaged or crushed cartons. Sometimes carriers stack pallets on top of each other to save space. If this is the case, and it has damaged the goods (and not just crushed the cartons, which are there to protect the goods), please let us know via our customer service department (call 04 69 96 63 36), which is there to deal with this kind of event. For empty or badly glued candy wrappers, we will pass on this remark to the manufacturers. If the number of defective products is abnormally high, you should also let us know by calling us.

Thank you for taking the time to leave your review. We'll pass on your comment to the people who set the VAT rate, and get back to you... ;)

Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.

Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.