Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Good products, however I did not appreciate the aggressiveness of a colleague on the phone following the return of a pallet. Nowhere was it indicated that the pallet should not be returned. There are more appropriate ways to communicate with customers.
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XAVIER P.
Rating: 4 out of 5
following a purchase from 29/07/2025
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olga O.
Rating: 2 out of 5
following a purchase from 27/11/2025
Order received after the holidays
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Sylvie M.
Rating: 4 out of 5
following a purchase from 13/07/2025
Deadline respected, order compliant, delivered during our grocery store opening hours
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GREGORY P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Satisfied with the overall order and delivery.
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Matthias S.
Rating: 4 out of 5
following a purchase from 18/02/2025
ok
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Michel M.
Rating: 4 out of 5
following a purchase from 17/02/2025
.
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Valérie R.
Rating: 4 out of 5
following a purchase from 05/02/2025
Several orders of passes had only one problem with 2 items box break otherwise all fine
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Anicee M.
Rating: 4 out of 5
following a purchase from 06/01/2025
Perfect
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MALOBE B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Great customer service and affordable prices
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Julien B.
Rating: 2 out of 5
following a purchase from 30/06/2024
Boxes completely smashed inside the cartons, always late delivery. Received an e-mail for delivery on such and such a day and received it the next day without being informed....
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Response from Bonbonrama
Hello Julien, Thank you for sharing your review. We're sorry to hear that you encountered problems with your delivery. We would like to stress that our customer service is available to help you Monday to Friday, 9am to 5pm, by email and telephone. Unfortunately, we did not hear from you regarding this problematic delivery. We would have been delighted to assist you and resolve this situation as quickly as possible.
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Oumou B.
Rating: 4 out of 5
following a purchase from 31/05/2024
Satisfied and punctual delivery
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Muriel M.
Rating: 4 out of 5
following a purchase from 02/06/2024
A little too many shortages, but plenty of choice and fast delivery
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Virginie D.
Rating: 4 out of 5
following a purchase from 16/05/2024
Delivery on time, fast. Delivery in cardboard box, very well protected. I recommend it.
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Henri M.
Rating: 4 out of 5
following a purchase from 13/05/2024
Large selection, but you have to move fast because some products: not much in stock
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Tom D.
Rating: 4 out of 5
following a purchase from 16/04/2024
Reliable site and fast turnaround
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PATRICK L.
Rating: 4 out of 5
following a purchase from 12/03/2024
Hello, Everything was perfect except for the chocolate bears, which cannot be sold. I tried to contact you after delivery but was unable to reach you. Good day Patrick Le ROY
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Sako M.
Rating: 4 out of 5
following a purchase from 24/02/2024
Fast delivery and easy ordering
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Fabrice P.
Rating: 4 out of 5
following a purchase from 17/02/2024
Super
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Mélissa S.
Rating: 2 out of 5
following a purchase from 26/02/2024
Not disappointed with the sweets, but having placed many orders with you and large orders, I have never had a gift or discount.
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Response from Bonbonrama
Hello Mélissa,
Thank you for your message and your loyalty – we are delighted that you enjoy our candies 🥰
We completely understand your remark, and we are sorry if you felt that you were not rewarded despite your many orders.
Please know that each order allows you to accumulate loyalty points, which you can then convert into vouchers directly from your customer account. Do not hesitate to contact us if you would like us to check your points balance together or if you need help using your benefits.
Thank you again for your trust, and see you very soon on Bonbonrama 🍬
Best regards,
The Bonbonrama team
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Rachel F.
Rating: 4 out of 5
following a purchase from 14/02/2024
As usual, I'm very happy with the service and the speed with which orders are processed. One downside, be careful with the DLC, I lost a batch of malabars that I had just bought and that the DLC was short, and here I'm recommending a batch of 4 boxes, and 1 out of the 4 the DLC is short and the malabars are already starting to look bad.
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genevieve P.
Rating: 4 out of 5
following a purchase from 25/01/2024
on the other hand I found in my parcels 3 opened packages I did not say anything but a commercial gesture on the next order would please me cordially.
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Stéphanie M.
Rating: 4 out of 5
following a purchase from 06/02/2024
Very good site to order the sweets but with VAT and delivery costs it's very expensive. I ordered to get the displays and I'm not disappointed. I don't know if I'll order again considering the prices.
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Virginie D.
Rating: 4 out of 5
following a purchase from 28/01/2024
The site is very good, but I am disappointed by the expiration dates, which are much shorter than the products I already had in stock ....
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LAURENT C.
Rating: 4 out of 5
following a purchase from 10/01/2024
Professional and responsive: order placed on the site on the morning of 10/01, received on 11/01 before 12:00 p.m.
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SEBASTIEN G.
Rating: 4 out of 5
following a purchase from 13/12/2023
very good, nothing to complain about
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mireille B.
Rating: 4 out of 5
following a purchase from 13/11/2023
Ras.
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freddy K.
Rating: 4 out of 5
following a purchase from 06/11/2023
Very good
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Nadya M.
Rating: 4 out of 5
following a purchase from 28/09/2023
Delivery service perfect welcome ' a little disappointed with the quality of the chocolate milk teddy bears a little broken but no link with bonbonrama
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Laura R.
Rating: 4 out of 5
following a purchase from 22/09/2023
It's a pity that vat and shipping costs are so expensive. Otherwise, the sweets are great but you can't order too many because they go up quickly.
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Faki A.
Rating: 2 out of 5
following a purchase from 31/08/2023
the last order I received my boxes were torn and inpresentable to my customers.
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Evžen L.
Rating: 2 out of 5
following a purchase from 27/08/2023
expired candies
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Evžen L.
Rating: 2 out of 5
following a purchase from 27/08/2023
expired candies
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Alain M.
Rating: 4 out of 5
following a purchase from 15/08/2023
Serious and correct
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Laura R.
Rating: 4 out of 5
following a purchase from 11/08/2023
It would be nice to have a few more novelties
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thierry F.
Rating: 4 out of 5
following a purchase from 30/07/2023
insofar as they are available, the service is very good but the shipping costs are a bit high... but good. (see over a year if...)
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AM H.
Rating: 4 out of 5
following a purchase from 06/07/2023
Large selection, competitive prices.
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Zendine B.
Rating: 2 out of 5
following a purchase from 10/07/2023
Small b-mol on my order, I ordered an item they no longer had in stock or a mistake announcement, that being said I was given the lower quantity when the error comes from them, no commercial gesture offered ... In short not professional at all ... Otherwise good product
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alexandra H.
Rating: 2 out of 5
following a purchase from 05/07/2023
I have received my order but I have a package of candy that has been opened and spilled in the box.
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BRAHIM B.
Rating: 4 out of 5
following a purchase from 26/06/2023
Delivery is correct Goods are well packaged Thank you
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