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A
Rating: 4 out of 5
Great selection of sweets. Too bad some were out of stock for my first order, but I'm ready to repeat the experience.
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Customer reviews of Bonbonrama
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
Summary of reviews
Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Reviews 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Delicious sweets! I recommend them!
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A
Rating: 5 out of 5
Fast and accurate delivery. Very good value for money.
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A
Rating: 5 out of 5
Perfect and fast delivery
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it!
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A
Rating: 5 out of 5
Easy to find the products you're looking for. Always a range of promotions, and great prices for bulk purchases (cartons). I'd recommend
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A
Rating: 5 out of 5
Very fast and efficient! As usual
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A
Rating: 5 out of 5
Very satisfied, compliant product
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A
Rating: 5 out of 5
nothing to complain about, everything is perfect, thank you
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A
Rating: 5 out of 5
Very close, very fast.
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A
Rating: 5 out of 5
Clear site easy navigation fast delivery and well-protected goods
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A
Rating: 5 out of 5
Very fast and efficient customer service
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A
Rating: 5 out of 5
Easy
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A
Rating: 5 out of 5
Very good and very attentive thank you.
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A
Rating: 4 out of 5
FOR A FIRST, IT'S GREAT
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A
Rating: 2 out of 5
This note is awarded for poor delivery. They warn you the same day that they are not coming and the next day you have to wait and wait!
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Response from Bonbonrama
Thank you for taking the time to share your review. We are sorry that the delivery did not go as smoothly as you would have hoped. Your order was delivered in 3 days. Automatic emails from GLS announce optimistic delivery dates without taking into account that the network is abnormally overloaded, and that there may be delays, as we explain on the site. When the delivery driver realizes that he won't be able to finish his round, GLS warns you and reschedules your parcel for delivery the following day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.
A
Rating: 5 out of 5
nothing to say
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A
Rating: 5 out of 5
very good, very smooth website, careful and fast shipping.
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A
Rating: 5 out of 5
Everything is always ok and even if there is a small problem we have good communication by email with all the staff I love and of course the products are always top notch.
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A
Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
nikel
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A
Rating: 4 out of 5
choice . Fast delivery . Customer service available by phone.
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A
Rating: 5 out of 5
Very good service, thank you!
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A
Rating: 5 out of 5
Very good
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A
Rating: 2 out of 5
I received some candies that are not sellable.
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Response from Bonbonrama
Hello and thank you for sharing your experience with us. I'm sorry that some products arrived damaged. I would like to remind you that we do not manufacture them, that we are wholesalers, and that we do not send confectionery if we find that it is damaged. Of course, we can't always see the defects because of the packaging, and above all, it's possible that some confectionery may deteriorate after being abnormally exposed to high temperatures during transport. But don't worry, our customer service team is here to find a solution. Just take the time to contact us by telephone on 04 69 96 63 36 or wait for us to get back to you within the day, if you have sent us an e-mail.
A
Rating: 5 out of 5
Très très bien
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A
Rating: 5 out of 5
Good and fast service
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A
Rating: 5 out of 5
Nothing to complain about, perfect packaging, fast and careful delivery.
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A
Rating: 5 out of 5
always listens to our needs, always does her utmost to satisfy our order.
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A
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
always satisfied with every order, very good quality product, very friendly I recommend.
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A
Rating: 5 out of 5
Customer service is very good
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A
Rating: 5 out of 5
Fast, efficient
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 5 out of 5
Wholesaler excellent it's been several times that I order being VDI pro I have fun very good seller package always good condition see you soon
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A
Rating: 5 out of 5
nothing to say
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A
Rating: 5 out of 5
Very well as per photo. Perfect delivery. I am very happy
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A
Rating: 5 out of 5
Very good contact and good reception again thank you
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A
Rating: 5 out of 5
Super happy with my order and very fast
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A
Rating: 5 out of 5
Always perfect delivery, top packaging. Small downside, the mini chewing-gum dispensers: the chewing-gum balls have a strange color, as if they had been exposed to daylight. This sometimes happens with certain candies, such as candy necklaces.... normal or not, since chewing-gum balls usually have brighter colors?
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Response from Bonbonrama
Thank you for taking the time to share your opinion and observations. The color that appears more "fade" comes from the fact that manufacturers are using less and less artificial colorants and have outlawed the additive E171 since the beginning of 2020. This additive gave the shiny effect. Natural colorants will tend to be less pronounced, although over time they will become more and more effective at achieving naturally vivid colors. Please note: Our products are stored in a warehouse away from direct sunlight.