Customer reviews of Bonbonrama

Hello and thank you for taking the time to leave your review. We will get in touch with you to try to understand why the dragibus bags were able to open so that we can improve the way we ship them. We understand your comment about the shipping costs, which are only a contribution, because the real cost is much higher. In fact, sending 35 kg of goods in 2 parcels to arrive in less than 48 hours costs almost 3 times your contribution. Our policy today is to keep our prices low, but to ask for a contribution to transport costs for orders under €500 (or €350 for the south of France).

Hello and thank you for your feedback. You have purchased a batch of Brebion artisanal lollipops and indeed, in our description, we make a brief listing of the flavors present in the package. I'm sorry if any of the fragrances listed are not in the box. We've been selling these lollies on our website for several years now. We noted the different fragrances on the day we offered them for sale and since then we have never had any comments about the fragrances. Following your comment and after checking, we understand that the manufacturer can slightly modify the assortment from one box to another. We will therefore be more precise in the description and explain that the fragrances may vary at the manufacturer's discretion.

Hello and thank you for taking the time to leave your review. Yes, we had noticed that some praline peanuts were losing their coating. That's why we mention it on the product sheet, and why you benefited from a big 30% discount on this product.

Thank you for taking the trouble to let us know about the postponements you are experiencing with the carrier handling your area. We understand that you have to get organized to receive your parcel and that a postponement is unpleasant.
Your order was placed on 3/06 at 3pm, and therefore picked up by the carrier on 4/06. Delivery was made on 7/06. These are the advertised delivery times, even if it happens that you are delivered more quickly. But your dissatisfaction must surely relate to the carrier's initial messages, which tend to underestimate the delivery time. In fact, their automated system has difficulty in taking into account all the hazards associated with transport (e.g.: overloaded semi-trailer and therefore parcel blocked for 24 hours, or deliveryman with over 100 items to deliver who can't manage to do everything in his working day...). In any case, we'll pass on the information so that they can rectify this kind of problem. To avoid waiting at home, don't hesitate to opt for delivery to a relay point, for orders under 65 kg.

Hello and thank you for taking the trouble to point out this difference. Manufacturers sometimes change their products without informing us. In the future, please do not hesitate to contact us by telephone if a product does not suit you or disappoints you. We will always do our utmost to find a solution that will satisfy you.

Hello Mrs L. Thank you for your many comments. Here, we receive each reference from the factories in cartons, which are on pallets. So we have a lot of stock. We don't put torn bags in our parcels (torn bags are consumed by our employees' families), or erase the information printed on the back of the package (short or past best-before dates are indicated and cleared). Nor do we open the packets to leave hair in them, or to damage or deform the sweets. Indeed, we could ask Pierrot Gourmand or Fini why, in their 1.5 kg of hearts, there are a few with defects, or why some seeds have come loose from the blackberries. But we don't think you can expect candies paying less than 5 euros a kilo to be perfectly cut like a piece of goldsmith's work. So, sorry, but manufacturers, even Haribo and Lutti, slip us a few ugly candies in the packets, and we won't be able to take them back or compensate you! As for the red stains, there's a very good chance that they're red ink. As for the open bag, it could have torn during transport. In that case, we should have protected it even better so that it arrived intact. We're already trying to do this, but sometimes the transport conditions get the better of all our protection. The shocks received by the parcels explain why some outer packaging is "crumpled" and repeated rubbing erases certain ink inscriptions. Our customer service, as you kindly mentioned, is available to find a solution, in cases where Bonbonrama has its share of responsibility. Just let us know.