Customer reviews of Bonbonrama

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
5 2 418 87% 4 220 8% 3 81 3% 2 25 1% 1 26 1%

Summary of reviews

Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2020
Speed Efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
New products almost every day, very responsive customer service, superbly packaged products. In addition to the very attractive prices, I can only recommend them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2020
regular orders for 1 year ... still perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2020
I have received my order, except for the cocobats for which I am still waiting for a credit note or a message.
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Response from Bonbonrama
Hello and thank you for your positive review ;) As agreed on the phone, we have issued a credit note which will be automatically deducted from your next bill. It has been in place since July 2. See you soon!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2020
ALWAYS PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2020
TRES TRES BIEN MERCI
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
very satisfied a refaire grand merci
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2020
Delicious sweets! I recommend them!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2020
Fast and accurate delivery. Very good value for money.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2020
Perfect and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2020
Very good, impeccable service, careful and attentive. I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2020
Easy to find the products you're looking for. Always a range of promotions, and great prices for bulk purchases (cartons). I'd recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2020
Very fast and efficient! As usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2020
Very satisfied, compliant product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2020
nothing to complain about, everything is perfect, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2020
Very close, very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Clear site easy navigation fast delivery and well-protected goods
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2020
Very fast and efficient customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2020
Easy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2020
Very good and very attentive thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/06/2020
This note is awarded for poor delivery. They warn you the same day that they are not coming and the next day you have to wait and wait!
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Response from Bonbonrama
Thank you for taking the time to share your review. We are sorry that the delivery did not go as smoothly as you would have hoped. Your order was delivered in 3 days. Automatic emails from GLS announce optimistic delivery dates without taking into account that the network is abnormally overloaded, and that there may be delays, as we explain on the site. When the delivery driver realizes that he won't be able to finish his round, GLS warns you and reschedules your parcel for delivery the following day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2020
nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
very good, very smooth website, careful and fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2020
Everything is always ok and even if there is a small problem we have good communication by email with all the staff I love and of course the products are always top notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
nikel
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
Very good service, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
I received some candies that are not sellable.
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Response from Bonbonrama
Hello and thank you for sharing your experience with us. I'm sorry that some products arrived damaged. I would like to remind you that we do not manufacture them, that we are wholesalers, and that we do not send confectionery if we find that it is damaged. Of course, we can't always see the defects because of the packaging, and above all, it's possible that some confectionery may deteriorate after being abnormally exposed to high temperatures during transport. But don't worry, our customer service team is here to find a solution. Just take the time to contact us by telephone on 04 69 96 63 36 or wait for us to get back to you within the day, if you have sent us an e-mail.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2020
Très très bien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Good and fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Nothing to complain about, perfect packaging, fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
always listens to our needs, always does her utmost to satisfy our order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2020
always satisfied with every order, very good quality product, very friendly I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
Customer service is very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Fast, efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2020
Wholesaler excellent it's been several times that I order being VDI pro I have fun very good seller package always good condition see you soon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2020
Very well as per photo. Perfect delivery. I am very happy
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