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A
Rating: 5 out of 5
I recommend it
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Customer reviews of Bonbonrama
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
Summary of reviews
Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Reviews 3, 4 and 5 stars
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Rating: 5 out of 5
Responsive and professional Correct packaging Supplier to recommend
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A
Rating: 5 out of 5
Received quickly very good exchange I recommend.
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A
Rating: 5 out of 5
easy ordering and perfect delivery service
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A
Rating: 5 out of 5
Products conform, the nougatine is very good. Very good site. I recommend
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A
Rating: 5 out of 5
Very good large selection of sweets good quality reasonable price very fast delivery I am very happy thank you
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A
Rating: 5 out of 5
Very serious company, top packaging! Nothing to say except recommend them!
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 4 out of 5
Excellent sweets, very fast delivery. The missing star is because you forgot a good part of my postal address, so I had to go to the GLS warehouse to pick up my parcel...
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Response from Bonbonrama
Hello and thank you for your opinion and comment. We apologize again for this inconvenience. Our preparer did not transcribe the complete address. As you immediately informed us, as you were able to follow the shipment step by step thanks to our FLEX DELIVERY solution, we were able to modify and add the missing information. Well, in the end it was useless as you preferred to go to the GLS depot rather than wait another 24 hours. Please note that you can also change the delivery address or day yourself, thanks to the link we send you as soon as the parcel leaves our warehouses.
A
Rating: 5 out of 5
Great!
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A
Rating: 5 out of 5
very good site with good products fast delivery
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A
Rating: 5 out of 5
Reliable website, fast delivery and order received as described.
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A
Rating: 5 out of 5
Excellent site and very fast delivery!
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A
Rating: 3 out of 5
I did not receive all my order
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Response from Bonbonrama
Hello. We're sorry that your order is missing an item. However, if you notice an error during the preparation of your order (or any other problem related to it), please contact us by e-mail or telephone. We'll get back to you and try to find a solution. But if we're not informed, there's not much we can do to try and put things right.
A
Rating: 5 out of 5
Perfect, thank you.
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A
Rating: 5 out of 5
Very good
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A
Rating: 4 out of 5
Very serious and fast for sending parcels
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A
Rating: 4 out of 5
Fine
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A
Rating: 5 out of 5
Available, serious, professional... and very friendly! Les Fées Carlcom recommend Bonbonrama!
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A
Rating: 5 out of 5
Hello Very good and serious Cordially
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A
Rating: 5 out of 5
Received less than a week later. Very good condition. A little disappointed however by the packaging of the gummy bears which were just put in a bag + cardboard but under everything else so the box had opened...
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Response from Bonbonrama
Thank you again for your order and for taking the time to share your experience. The marshmallow bears are packaged by the famous manufacturer Lutti. They are packaged for wholesale and are very simple and easy to open. But perhaps your comment will prompt us to close these cartons better, as sometimes they're already slightly ajar, even though they're delivered to us on pallets directly from Lutti. Thank you again for your understanding and for not holding it against us ;)
A
Rating: 5 out of 5
Perfect order received in good condition and no delivery errors.
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Rating: 5 out of 5
After 3 orders from bonbonrama, I'm still extremely satisfied: top products, great prices, fast delivery and more than satisfactory packaging. As a professional, I can say that this kind of service is becoming rare these days!
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A
Rating: 4 out of 5
Fast, efficient, well packaged, corresponds to our expectations. The only downside is that the prices are exclusive of VAT, so we don't really know the price until the end of the order...
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A
Rating: 5 out of 5
A site with excellent customer service!!!!
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A
Rating: 5 out of 5
Very good follow-up and very good help on the phone! Thank you for the gifts for the first order.
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A
Rating: 4 out of 5
Very happy as with every order, very good sweets!
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A
Rating: 5 out of 5
SUPER
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A
Rating: 5 out of 5
Perfect and very fast :)
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A
Rating: 5 out of 5
Ras. Very fast
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A
Rating: 5 out of 5
Fast
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A
Rating: 5 out of 5
fast, very well packaged and attractively priced.
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A
Rating: 5 out of 5
Fast, accommodating, very professional
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A
Rating: 5 out of 5
serious company,fast delivery
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A
Rating: 5 out of 5
Super site! Well-packaged products, top-notch sales service, super-fast delivery and, above all, very good prices compared with my traditional suppliers.
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Rating: 3 out of 5
Wide selection. Fast delivery. One plexi box sent cracked but partly compensated, one parcel of marshmallow mushrooms received open.
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Response from Bonbonrama
We apologize for the cracked display stand, which has been compensated. We try to protect as much as possible the items we ship by GLS. But sometimes, the treatment received by some boxes is such that our protections are not enough. We'll try to add more protection for our next Plexiglas display shipments. Or maybe we'll just ship them on pallets.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.
A
Rating: 5 out of 5
everything was perfect thank you
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A
Rating: 5 out of 5
Easy site, attractive price and perfectly packaged parcels. I'm very happy and I'll recommend it with my eyes closed! Thank you
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A
Rating: 5 out of 5
Super fast delivery thank you very much
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Rating: 3 out of 5
the boxes were collapsed The 3 kg container should be much stronger as the miniatures were scattered throughout the package
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Response from Bonbonrama
Hello and thank you for letting us know about this problem. These mini chocolates are packaged and sold in a plastic box. We cannot modify this packaging as it is the manufacturer's choice. We're sorry about this. However, we can try to protect them even better next time. If you have products that are unsaleable or consumable, please contact our customer service department on 04 69 96 63 36.