Customer reviews of Bonbonrama

9,6 /10

Based on 2 770 published reviews

5 2 418 87% 4 220 8% 3 81 3% 2 25 1% 1 26 1%

Summary of reviews

Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié

Published on 20/08/2018 à 13h00 following a purchase from 13/08/2018

compliant with requirements

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Acheteur Vérifié

Published on 20/08/2018 à 12h17 following a purchase from 11/08/2018

Hello, I have some packages of sweets that have been opened at the bottom of the boxes.

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Response from Bonbonrama Published on 20/08/2018

Hello, Sorry for the inconvenience. As you may have noticed when you opened our boxes, we go to great lengths to protect our products. And we're ready to redouble our efforts to ensure that our orders arrive in perfect condition 100% of the time. But sometimes, with the shocks these packages receive, it's the manufacturers' packaging that tears or cracks at the welds. In the event of such problems, please contact customer service on 04 69 96 63 36 or by e-mail at [email protected].

Acheteur Vérifié

Published on 17/08/2018 à 12h19 following a purchase from 09/08/2018

As usual, good availability, correct price, good delivery time, thank you.

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Acheteur Vérifié

Published on 16/08/2018 à 00h24 following a purchase from 12/08/2018

Perfect

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Acheteur Vérifié

Published on 14/08/2018 à 12h22 following a purchase from 15/07/2018

Very good

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Acheteur Vérifié

Published on 12/08/2018 à 22h55 following a purchase from 02/08/2018

Very good customer service

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Acheteur Vérifié

Published on 11/08/2018 à 13h56 following a purchase from 29/07/2018

Fast delivery at a relay point Despite the heat, only the pack of blackberries and raspberries was a little warm.

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Acheteur Vérifié

Published on 11/08/2018 à 12h26 following a purchase from 05/08/2018

very serious house

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Acheteur Vérifié

Published on 10/08/2018 à 13h48 following a purchase from 20/07/2018

Always satisfied with the service, delivery time, availability... a little less satisfied with the changes in shipping costs. 66€ ttc for half a pallet for Brittany, I find that very expensive. Cdlt

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Response from Bonbonrama Published on 10/08/2018

Thank you for your order and for your confidence in us. We understand that it may seem expensive, but you should know that we only ask for a contribution. The actual cost of transport is much higher. Since we're in the south of France, the pallet crosses the whole country, and the price is indexed to the kilometers covered. Otherwise, for Brittany, we offer transport for orders of 500 euros or more. We look forward to seeing you on our site!

Acheteur Vérifié

Published on 08/08/2018 à 22h59 following a purchase from 06/08/2018

Thank you for your seriousness and your availability.

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Acheteur Vérifié

Published on 07/08/2018 à 08h37 following a purchase from 26/07/2018

Fast delivery, a good account!

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Acheteur Vérifié

Published on 06/08/2018 à 09h22 following a purchase from 23/07/2018

Hello regarding bonbonrama very good but the carrier does not respect customers for the goods entrusted to him to review Cordially

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Response from Bonbonrama Published on 06/08/2018

Sorry about the damaged cored cables. As we explained to you over the phone, the heat has made this product brittle, and as soon as the carrier mistreats the package, the cables break. To prevent this kind of accident from happening again, we only ship them on pallets during the summer months. We also hope that the solution we have proposed to repair this damage has been acceptable to you.

Acheteur Vérifié

Published on 05/08/2018 à 09h08 following a purchase from 18/07/2018

Perfectly clean.

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Acheteur Vérifié

Published on 04/08/2018 à 14h33 following a purchase from 30/07/2018

Very good product quality, good packaging and choice of carrier.

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Acheteur Vérifié

Published on 02/08/2018 à 23h08 following a purchase from 28/07/2018

good quality and delighted except for one product that I had not asked for and that they put in place of the one I had asked for otherwise nikel

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Response from Bonbonrama Published on 03/08/2018

Thank you for your review. I'm sorry but the preparer must have made a mistake. We will contact you to find a solution to correct our mistake.

Acheteur Vérifié

Published on 30/07/2018 à 14h55 following a purchase from 23/07/2018

Fast delivery but postage is a bit expensive

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Acheteur Vérifié

Published on 30/07/2018 à 13h20 following a purchase from 24/07/2018

Super service!! available fast and very friendly .

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Acheteur Vérifié

Published on 28/07/2018 à 13h02 following a purchase from 05/07/2018

correct order

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Acheteur Vérifié

Published on 28/07/2018 à 12h52 following a purchase from 21/07/2018

carrier nul 8 jours pour livrer une palette c se foutre de la fueule du monde d'abitude c'est tres rapide en plus ca fait deux fois que les colis sont eventres ouvert pour piquer des bonbons inadmissible

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Response from Bonbonrama Published on 29/07/2018

Sir, we are very sorry about these 2 incidents with our carrier. As we explained to you on the phone, we informed them of these problems and requested compensation. We have insurance that covers this type of incident when flagrant damage is noted at the time of receipt of the pallet. This will enable us to compensate you. In any case, thank you for your confidence in us.

Acheteur Vérifié

Published on 21/07/2018 à 15h11 following a purchase from 09/07/2018

Order very quickly Products conform and identical to those on the site Welcome phone and information top I recommend + + +.

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Acheteur Vérifié

Published on 20/07/2018 à 12h40 following a purchase from 17/07/2018

easy ordering, super-fast delivery, top-notch!

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Acheteur Vérifié

Published on 16/07/2018 à 22h13 following a purchase from 10/07/2018

Great value for money!

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Acheteur Vérifié

Published on 15/07/2018 à 19h14 following a purchase from 04/07/2018

I am very satisfied with my order, despite the fact that it arrived a week after it had been dispatched. This was GLS's fault, as they insisted on delivering during my closing hours, even though the times are indicated in large letters on the store door!

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Acheteur Vérifié

Published on 13/07/2018 à 15h08 following a purchase from 10/07/2018

perfect would like to find some stoptou

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Response from Bonbonrama Published on 13/07/2018

Thank you for your trust and loyalty! We'll try to find you some Stoptou !

Acheteur Vérifié

Published on 10/07/2018 à 13h14 following a purchase from 04/07/2018

very functional site... the sweets are very good, the delivery is top notch. I recommend

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Acheteur Vérifié

Published on 08/07/2018 à 12h18 following a purchase from 03/07/2018

Very good fast delivery. Good products

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Acheteur Vérifié

Published on 07/07/2018 à 20h49 following a purchase from 03/07/2018

Great site.

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Acheteur Vérifié

Published on 07/07/2018 à 13h01 following a purchase from 02/07/2018

simple, fast and very well packaged, I recommend this site :)

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Acheteur Vérifié

Published on 06/07/2018 à 20h46 following a purchase from 30/06/2018

well packaged

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Acheteur Vérifié

Published on 06/07/2018 à 10h16 following a purchase from 23/06/2018

Finds solutions when out of stock, good lead time, well packaged thank you

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Acheteur Vérifié

Published on 05/07/2018 à 15h00 following a purchase from 02/07/2018

Fast delivery and conform to our order. I highly recommend Domaine de Diane at Quend Plage in the Baie de Somme.

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Acheteur Vérifié

Published on 04/07/2018 à 15h48 following a purchase from 16/06/2018

At the top not disappointed at all

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Acheteur Vérifié

Published on 01/07/2018 à 09h00 following a purchase from 26/06/2018

Fast delivery, as ordered.

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Acheteur Vérifié

Published on 28/06/2018 à 13h43 following a purchase from 22/06/2018

very good

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Acheteur Vérifié

Published on 28/06/2018 à 12h39 following a purchase from 26/06/2018

Well-packaged pallets, quality and well-protected products, fast delivery and efficient, reliable customer service... it's a pleasure to work with a supplier like Bonbonrama!

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Acheteur Vérifié

Published on 27/06/2018 à 12h58 following a purchase from 21/06/2018

Perfect!

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Acheteur Vérifié

Published on 26/06/2018 à 19h36 following a purchase from 21/06/2018

Fast delivery, great selection and candies from my childhood.

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Acheteur Vérifié

Published on 26/06/2018 à 14h16 following a purchase from 17/05/2018

Fast delivery, compliant package and quality products

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Acheteur Vérifié

Published on 26/06/2018 à 11h52 following a purchase from 21/06/2018

Order shipped and received very quickly.

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Acheteur Vérifié

Published on 26/06/2018 à 07h07 following a purchase from 13/06/2018

RAS compliant products and fast delivery

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