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A
Rating: 4 out of 5
Order conforms fast delivery
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Customer reviews of Bonbonrama
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
Summary of reviews
Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.
Reviews 3 and 4 stars
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Rating: 3 out of 5
order incomplete but quickly resolved by bonbonrama
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A
Rating: 3 out of 5
as every time I leave my review it is not taken into account because I am never delivered during store opening hours but to my home, is this really true?
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A
Rating: 4 out of 5
The driver insisted on delivering inside with his pallet truck, even though we told him there was parquet and linoleum... And when he left with his truck, he was a bit hasty, given that we're a leisure park and that customers were in the parking lot with children...
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A
Rating: 4 out of 5
no particular problem...
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A
Rating: 3 out of 5
customer relations and responsiveness, perfect. delivery: parcel placed in front of the house in direct sunlight ... How long did it take? In any case, the sweets were hot. No call to warn us.
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A
Rating: 4 out of 5
I am very happy with my order, unfortunately for the sweet carpets two boxes of broken but not very serious, I had boxes to transfer . delivery not too long it is still okay . but quality products just TOP . a big thank you
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A
Rating: 4 out of 5
Great selection of sweets. Too bad some were out of stock for my first order, but I'm ready to repeat the experience.
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A
Rating: 4 out of 5
FOR A FIRST, IT'S GREAT
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A
Rating: 4 out of 5
choice . Fast delivery . Customer service available by phone.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Reliable and fast
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Choice and price. What more could you ask for...
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A
Rating: 3 out of 5
I was delivered in rerard not of your faults, I await a refunding of the carriage costs.
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A
Rating: 4 out of 5
Top to the next order!
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A
Rating: 3 out of 5
VAT too expensive
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Response from Bonbonrama
Thank you for taking the time to leave your review. We'll pass on your comment to the people who set the VAT rate, and get back to you... ;)
A
Rating: 4 out of 5
very good too bad the display was damaged
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A
Rating: 4 out of 5
Very happy with my order, even if there was a product error on 1 of the items ordered.
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Response from Bonbonrama
Thank you for your review and sorry again for the error on the photo which did not correspond exactly to the product sold. You had the right reflex in pointing it out to us immediately, which enabled us to correct it. I hope you were satisfied with our customer service's response to the error. See you soon for a new order!
A
Rating: 4 out of 5
fast shipping
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A
Rating: 4 out of 5
Very happy with my order. But there was a small problem when one of my boxes of pacifiers was broken.
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A
Rating: 3 out of 5
inside the box arrived with no external damage: box "display" completely torn, tubo exploded!
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Response from Bonbonrama
Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.
A
Rating: 3 out of 5
defective candy packaging inside the parcel outside nothing to say
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Response from Bonbonrama
Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.
A
Rating: 4 out of 5
More choice would be even better
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Always great service! All the best!
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A
Rating: 4 out of 5
Good site, goods received fairly quickly
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A
Rating: 4 out of 5
Customer service is very responsive and attentive. On the other hand, transport is very average. Many boxes arrived very damaged.
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A
Rating: 4 out of 5
The price per kilo is missing. At least for me.
It's a pity that prices don't go down depending on the order.
But very responsive customer service, perfect delivery.
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It's a pity that prices don't go down depending on the order.
But very responsive customer service, perfect delivery.
A
Rating: 4 out of 5
Delivery in 2 days!
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A
Rating: 4 out of 5
Order received late, problem at customs due to lack of information. I also have a box that arrived broken. The parcel, however, was whole. Otherwise top site and very good merchandise
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A
Rating: 4 out of 5
fast order superbly packaged
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Rating: 4 out of 5
Order received the next day. Very fast service.
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Rating: 4 out of 5
2 boxes exposed in the carton and a crumpled carton
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A
Rating: 4 out of 5
Very clear site order delivered fairly quickly
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A
Rating: 4 out of 5
very fast delivery but i had ordered milk michoko i got black michoko
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A
Rating: 4 out of 5
Fast and very good
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A
Rating: 4 out of 5
The only problem is the individual packaging of the mints. The 1 kg boxes exploded, but the cardboard did not.
Fast delivery
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Fast delivery
A
Rating: 4 out of 5
not bad but with even more choice and more different formats it would be top but otherwise great products delivery times respected I recommend
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A
Rating: 4 out of 5
parcel received quickly, very well packed
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