Customer reviews of Bonbonrama

We are sorry that a box arrived damaged despite our efforts to protect the merchandise in the packages or on the pallets. Please note that delivery personnel are not employees of bonbonrama.com and in order for us to be aware of a problem with a delivery, once you have accepted the parcel, you must at least inform us, by e-mail at [email protected] or by telephone on 04 69 96 63 36. Our team is here to find a solution. If the cardboard protecting the goods is so damaged that it cannot be sold, please contact us.

We are sorry that a product has been damaged in transit. We would like to remind you that if a confection arrives in a condition that would prevent it from being sold, please contact us by telephone (04 69 96 63 36) or by e-mail ([email protected]). Our teams are on hand to find a solution and, above all, to take steps to prevent any recurrence.

Thank you for sharing your opinion. I just wanted to let you know that we don't ship damaged boxes. We have enough quantity to choose a normal box and when we sell damaged boxes, it's with big discounts and with the mention "déclassé". If the box has arrived damaged, it's because despite our efforts to pack our parcels well, our protection was not sufficient to withstand the sometimes "violent" conditions of transport. If the condition of the box is essential for the proper marketing of its contents, please don't hesitate to contact us by e-mail ([email protected]) or by telephone at 0469966336. We're always available and ready to listen.

Thank you for taking the time to leave your review. We'll pass on your comment to the people who set the VAT rate, and get back to you... ;)

Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.

Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.

Thank you for your comment. We have passed on the information so that the preparer can better protect these confectionery balls, which can easily loosen their bag when shaken during transport. Customer service will get in touch with you, but in the future, please don't hesitate to contact us to report this kind of incident.

We would like to thank you for taking the time to share your opinion and your questions with us. We have noted your comments and will try to explain as best we can. We are wholesalers. We only sell in bulk packaging, and to professionals. Like all business-to-business wholesalers, we sell exclusive of VAT. The logic of the principle of VAT collection dictates that professionals should express themselves before tax. We haven't invented anything. What's more, it's clearly indicated on the home page, and before payment, that prices are exclusive of VAT. It's true that some sites express their prices as including VAT. But you've probably noticed that they're more expensive because you've chosen to order from us. That's normal, since they're aimed at private customers. On some of these sites, you can buy just 100 grams, or 1 bag of candy. For shipping costs, it's the same explanation. We're wholesalers. Our prices are low. The more you order, the heavier the goods to be shipped. Carriers charge by weight and distance. We've only asked you to make a contribution (for your parcel weighing over 23 kg, the €10.5 you've paid isn't enough to pay the carrier). We take care of a large part of this, and our contribution increases the more you order. Above a certain amount, we can take over the entire cost. Compared to other pro sites, we're pretty reasonable (our main competitor, who's no cheaper than us, offers transport for orders of 2,000 euros or more). As for your open bag of floppy, you're assuming wrong: our preparers can't take an open bag that spills out. With us, each reference is purchased in full pallets. This means they have several hundred bags at their disposal in perfect condition. If they see an open bag, they can choose another. The few bags that are torn at the depot are generally shared by the staff. On the other hand, even if a product is well-packaged and well-protected, it still suffers shocks and its contents, especially when they are "fluid" like chewing gum balls, fraizibus or floppy, for example, can move suddenly in its bag and force, from the inside, on the weld, opening it. We know it happens when a box is thrown on the floor during its journey by GLS hand between our depot and your store. But you're right, it's still our fault. We didn't know how to pack it so that it would stand up to all those shocks. Please call our sales department on 04 69 96 63 36. They will do their utmost to find a solution that might suit you.

Thank you for your feedback. We are very sorry that there was a defect in the manufacture of one of the Fini Boxes. We have indeed had other similar cases on one of the models and will pass the information on to the manufacturer, Fini. In future, don't hesitate to call our customer service department. You can reach us on 04 69 96 63 36 and we'll do our best to find a solution.

Hello and thank you for your feedback. We're sorry for the abnormally long delay, because even with bank holidays, you should have received your parcel in 3 working days maximum, and not in 6 as was the case for you. In this festive season, even if all our orders were prepared and delivered to the carriers within the announced deadlines, the carriers did not meet their commitments. Our customer service department will contact you to offer you a credit note to apologize for this delay.

Hello and thank you for your feedback. As you may have noticed, we do our best to protect our confectionery as much as possible, especially those with fragile packaging. But sometimes, in spite of our best efforts, shocks get the better of our protection. As for the fudge boxes, in view of your case, we're thinking of discontinuing parcel delivery. In any case, don't hesitate to contact us when this kind of situation arises. Our customer service team can be reached by telephone on 04 69 96 63 36. They'll be in touch with you shortly.

Hello and thank you for sharing your opinion. Indeed, we do our utmost to protect our products because, as you may unfortunately have realized, transport conditions are sometimes very harsh for our parcels. We're sorry about your open bags. If the goods are unfit for consumption or resale because of their torn packaging, please do not hesitate to contact us to find a solution. In response to your interesting comments, we have already tested paper protections and they were not effective. The cardboard boxes we use to compartmentalize our parcels are recycled cardboard boxes in which manufacturers ship their products to us. We recycle! As for the scotch tape, even paper scotch tape contains solvents. To close the cartons, which often weigh more than 20 kg, we haven't found anything better yet. But we're sensitive to the need to preserve our planet, and we're listening to your comments. We will be attentive to the most ecological packaging solutions if they enable us to remain competitive and efficient.

We apologize for the 3 packages that opened or broke in transit. As you may have noticed from the many orders you have placed with us, we take great care in packing our goods, but despite this, the sometimes brutal conditions in which they are handled can still break our protection. In such cases, please let us know so that we can find a solution if any merchandise is lost, and above all, so that we can provide even better protection next time for products with sensitive packaging.

Hello. We're sorry that your order is missing an item. However, if you notice an error during the preparation of your order (or any other problem related to it), please contact us by e-mail or telephone. We'll get back to you and try to find a solution. But if we're not informed, there's not much we can do to try and put things right.

We apologize for the cracked display stand, which has been compensated. We try to protect as much as possible the items we ship by GLS. But sometimes, the treatment received by some boxes is such that our protections are not enough. We'll try to add more protection for our next Plexiglas display shipments. Or maybe we'll just ship them on pallets.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.

Hello and thank you for letting us know about this problem. These mini chocolates are packaged and sold in a plastic box. We cannot modify this packaging as it is the manufacturer's choice. We're sorry about this. However, we can try to protect them even better next time. If you have products that are unsaleable or consumable, please contact our customer service department on 04 69 96 63 36.

Hello, Sorry for the inconvenience. As you may have noticed when you opened our boxes, we go to great lengths to protect our products. And we're ready to redouble our efforts to ensure that our orders arrive in perfect condition 100% of the time. But sometimes, with the shocks these packages receive, it's the manufacturers' packaging that tears or cracks at the welds. In the event of such problems, please contact customer service on 04 69 96 63 36 or by e-mail at [email protected].

Sir, we are very sorry about these 2 incidents with our carrier. As we explained to you on the phone, we informed them of these problems and requested compensation. We have insurance that covers this type of incident when flagrant damage is noted at the time of receipt of the pallet. This will enable us to compensate you. In any case, thank you for your confidence in us.

Yes, for 60 kg of merchandise, shipped to Belgium, we asked you to contribute 35 euros... But it cost us double that. Nevertheless, we'll pass on your comment to our carrier ;) But as this isn't the first time you've ordered, despite the fact that we don't contribute enough to transport costs for your taste, you must have understood that our prices are so low that despite the transport contribution we ask you to make (which is clearly displayed before payment, by the way), our offer remains attractive! In any case, thanks again for your confidence!

Thank you for your feedback. We're sorry that some packages were opened in transit. We do our utmost to protect our confectionery as much as possible in the boxes. But despite this, the sometimes harsh transport conditions have taken their toll on our protection. But our customer service department is there to deal with this kind of incident, provided, of course, that you report it to us. Perhaps you didn't consider the damage sufficient to take the trouble to report it to us? As far as transport is concerned, GLS guarantees a delivery time of between 1 and 3 days, depending on the area in France. Your order was placed on a Saturday. It therefore left on Monday and arrived on Thursday, i.e. 3 days later. The delivery time is therefore on target, even if we're more used to seeing a 48-hour delivery time for shipments to the north.

Sorry for the inconvenience, but you should have notified us immediately. Our customer service team is also there to deal with this kind of problem. We do our utmost to protect our "fragile" products, but parcel shipping conditions are sometimes harsh and some parcels, despite everything, are damaged. But in these cases, we always try to find a solution, and in your case, we can offer you 2 solutions: reimbursement of your damaged box, or reshipment of a new box.