Customer reviews of Bonbonrama

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 770 published reviews
5 2 418 87% 4 220 8% 3 81 3% 2 25 1% 1 26 1%

Summary of reviews

Bonbonrama consistently delivers fast delivery and careful packaging, with many reviews highlighting orders arriving on time and in good condition, including pallets prepared with care and shipments that are easy to order online. The store offers a wide selection of candies at attractive prices, with customers praising the variety, the ongoing availability of trendy merchandise, and the overall ease of ordering. Customer service is repeatedly described as professional, friendly, responsive, and accessible by phone, contributing to a reliable buying experience. Packaging is mentioned as consistently secure, with goods arriving intact and shipments described as well packaged and reliable.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Very competent Sav
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2019
Nothing to say the only reproach is that I was obliged to go on the place the deliveryman did not find It is not serious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2019
Products as described Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
Very satisfied, although the scrunchies have lost their caramel coating.
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Response from Bonbonrama
Hello and thank you for taking the time to leave your review. Yes, we had noticed that some praline peanuts were losing their coating. That's why we mention it on the product sheet, and why you benefited from a big 30% discount on this product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2019
very complete easy enough to watch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
All clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2019
Fast, well-packaged delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2019
Good for gourmets
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
Bonsoir, Au sujet de bonbonrama très bien sérieux et suivi de la commande et aide à résoudre des problèmes par contre le transporteur un gros manque de professionnalisme Cordialement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2019
NOTHING TO REPORT TOUR OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2019
fast and accurate delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
There's plenty of choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2019
Well, as always, see you if there's a problem (for resolution).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2019
Order well received with no worries. Just one detail: the pacifiers are red whereas I was expecting a rainbow pacifier like on the product photo...
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Response from Bonbonrama
Hello and thank you for taking the trouble to point out this difference. Manufacturers sometimes change their products without informing us. In the future, please do not hesitate to contact us by telephone if a product does not suit you or disappoints you. We will always do our utmost to find a solution that will satisfy you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
Everything I expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2019
top-notch company always on time with parcel delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
I recommend Bonbonrama. Very serious and fast site. Living in Marie Galante, it's rare to find candy wholesalers who send merchandise in double cartons to preserve it. Very good experience! Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2019
Delivery was as ordered. Fast delivery. Nothing to say except that the lollies arrived loose in the box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
plenty of choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2019
très bien rein à dire à part que c'est un peu dommage que des produits ce commandent que sur palette (ex: les câbles) et comme les tarifs de l'envoi sont passés à 500 euros sa reste difficile et encore merci pour votre cadeaux associé à vos vœux
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Order collected with an open candy packet
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Response from Bonbonrama
Hello and thank you for your feedback. We are very sorry about this incident. We do our best to protect our confectionery as much as possible, but sometimes the thoughtlessness of some delivery drivers gets the better of our protections. If the goods are inedible or unmarketable, simply call us and notify our customer service department on 04 69 96 63 36. It's always a good idea for us to know which bag has been opened, so that we can take greater precautions on future shipments of this product. What's more, we can offer you a compensation solution if any merchandise is lost.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2018
The site is good and I recommend it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2018
Fast and pleasant contact
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2018
there wouldn't be any road problems, there would be 5 stars; thank you for these products which will attract my customers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2018
good site, wide choice of products, small downside a minimum to make an order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2018
Products match well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2018
Very good fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2018
Not bad at all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2018
Excellent sweets, very fast delivery. The missing star is because you forgot a good part of my postal address, so I had to go to the GLS warehouse to pick up my parcel...
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Response from Bonbonrama
Hello and thank you for your opinion and comment. We apologize again for this inconvenience. Our preparer did not transcribe the complete address. As you immediately informed us, as you were able to follow the shipment step by step thanks to our FLEX DELIVERY solution, we were able to modify and add the missing information. Well, in the end it was useless as you preferred to go to the GLS depot rather than wait another 24 hours. Please note that you can also change the delivery address or day yourself, thanks to the link we send you as soon as the parcel leaves our warehouses.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2018
Very serious and fast for sending parcels
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2018
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2018
Fast, efficient, well packaged, corresponds to our expectations. The only downside is that the prices are exclusive of VAT, so we don't really know the price until the end of the order...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2018
Very happy as with every order, very good sweets!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2018
Always satisfied with the service, delivery time, availability... a little less satisfied with the changes in shipping costs. 66€ ttc for half a pallet for Brittany, I find that very expensive. Cdlt
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Response from Bonbonrama
Thank you for your order and for your confidence in us. We understand that it may seem expensive, but you should know that we only ask for a contribution. The actual cost of transport is much higher. Since we're in the south of France, the pallet crosses the whole country, and the price is indexed to the kilometers covered. Otherwise, for Brittany, we offer transport for orders of 500 euros or more. We look forward to seeing you on our site!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2018
Hello regarding bonbonrama very good but the carrier does not respect customers for the goods entrusted to him to review Cordially
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Response from Bonbonrama
Sorry about the damaged cored cables. As we explained to you over the phone, the heat has made this product brittle, and as soon as the carrier mistreats the package, the cables break. To prevent this kind of accident from happening again, we only ship them on pallets during the summer months. We also hope that the solution we have proposed to repair this damage has been acceptable to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2018
good quality and delighted except for one product that I had not asked for and that they put in place of the one I had asked for otherwise nikel
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Response from Bonbonrama
Thank you for your review. I'm sorry but the preparer must have made a mistake. We will contact you to find a solution to correct our mistake.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2018
well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2018
RAS compliant products and fast delivery
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