Customer reviews of BOUTIQUE A CORPS BEAUTE

Hello Audrey,

We are sorry that your experience did not meet your expectations.

However, it is important to clarify that your order was indeed shipped and that the problem encountered is related to the carrier, independent of our company.

Your feedback also does not mention that a solution was immediately proposed to you as soon as the problem was reported: either a full return of the order or a full refund. You chose the refund option, which has been processed according to your request.

Even though we are unfortunately not responsible for the transport issues, we have taken charge of your case and provided a quick solution so that you do not suffer any harm.

We remain at your disposal.

The A’Corps Beauté Boutique team.

Hello Christel,

Thank you for your feedback and for your compliments regarding the product. We are delighted to learn that it brings you complete satisfaction.

Regarding your WhatsApp message, we understand your disappointment. Our shop being closed on Saturday and Sunday, we unfortunately could not respond to you before resuming our activity. However, a message was indeed sent to you the following Monday. Unfortunately, we cannot attach a screenshot to this response to demonstrate it.

We are nonetheless happy to have been able to find a solution to your request and hope that it has brought you satisfaction.

Looking forward to assisting you again.

Best regards,
The A’Corps Beauté Boutique team

Hello Odile,

We are sorry that this experience did not meet your expectations.

Unfortunately, we are not responsible for delivery times or changes to the pickup point decided by the carrier. These elements are managed directly by their services and can sometimes be modified without our consent.

What your review does not specify is that a solution was proposed to you as soon as you reported the issue. We specifically offered you to refuse or return the order so that we could proceed with a new shipment. We have done what is necessary to assist you and find a solution despite this situation beyond our control.

We understand your disappointment regarding the transport and remain at your disposal for any questions.

Best regards,
The A’Corps Beauté Boutique Online team

Hello Alison,

We are sorry that your experience did not meet your expectations.

Regarding the state of the package, it was unfortunately damaged during transport, an element beyond our control. As soon as you reported the problem to us, we offered you several solutions to provide a quick response: either the return of the affected products or compensation.

We place great importance on our customers' satisfaction and always do what is necessary to find a solution when this type of incident occurs.

Regarding the samples, they are added within the limits of available stock and unfortunately cannot be guaranteed with every order.

Best regards,

The A’Corps Beauté Boutique Online team