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J
Rating: 1 out of 5
One product missing, I pay the same shipping costs while with just one product I wouldn't have ordered. Lack of seriousness. Do not order on the site
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Customer reviews of Boutique AJ Auxerre
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 403 published reviews
Summary of reviews
The store shines with responsive and attentive customer service, friendly staff, and a welcoming atmosphere that makes shopping enjoyable and reassuring. Customers highlight smooth, fast delivery and accurate products that match orders, along with helpful in-store advice and a practical, easy shopping experience. The range includes well-fitting, textured fabrics on items like jerseys and swimsuits, with durable handling and reliable exchanges or returns when needed. Overall, shoppers repeatedly note consistent satisfaction, fast shipping, and a sense of being well cared for by the team.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 1 out of 5
I did not receive the ordered jersey due to insufficient stock. Disappointed
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Y
Rating: 4 out of 5
Very good, my request to change the number was well taken into account. However, the order took a very long time to ship, so do not order in an emergency.
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C
Rating: 1 out of 5
limited size choice
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E
Rating: 4 out of 5
Yes, I have a slight lack of responsiveness
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F
Rating: 1 out of 5
Several items ordered around August 10 to make gifts, 1 short (for 1 birthday) showing 1 defect returned but the correct product has still not reached me. It's really disappointing. Best regards, Franck Martinez
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C
Rating: 1 out of 5
Bad products, wrongly made two arms in shirts are not even same size. They refuse to acknowledge the mistake and refuse to refund the items
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B
Rating: 4 out of 5
Delivery of the package was a bit late but overall service was acceptable and customer service was responsive
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M
Rating: 4 out of 5
Nothing to report
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A
Rating: 3 out of 5
I had to create an account to be able to get tickets for the stadium tour. Once the operation was completed, I couldn't connect to the created account. Had to request a temporary code
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C
Rating: 4 out of 5
The staff I contacted by email -without naming her Lucie- is very attentive
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F
Rating: 4 out of 5
Happy with the service and the sending of the package, received quickly, in 3 working days.
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K
Rating: 3 out of 5
One item is missing
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K
Rating: 1 out of 5
First error during the first delivery where an item is missing. Size error of the item during the second shipment. Item not delivered on time for the third shipment.
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J
Rating: 4 out of 5
I couldn't track the package. The stuffed animal is thin. I recommend, see you soon Allez Auxerre
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G
Rating: 1 out of 5
I did not receive the desired order
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G
Rating: 4 out of 5
It was the visit to the Museum (rooms, trophies...). Yes, I am satisfied, however, the period of amateurism and the promotional status remains insufficiently developed, almost ignored. This period is, however, the basis of the Guy Roux period and the construction of what we see today. Some players were very important, I believe they deserve a place. Hoping this remark will be taken into account. Best regards
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J
Rating: 1 out of 5
The t-shirt is too small, how can I exchange it?
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M
Rating: 1 out of 5
Null
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J
Rating: 4 out of 5
Lack of packaging and ticket in the package anyway but very responsive to preparation
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A
Rating: 1 out of 5
One of the swimsuits I ordered arrived with the security tag... I had to return it to have it removed (positive point: the swimsuit was resent to me very quickly).
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L
Rating: 4 out of 5
Good but received in 5 - 6 days, you need to know that
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P
Rating: 4 out of 5
FOR FRAGILE ITEMS SIMPLY PUT IN A PLASTIC BAG DOES NOT PREVENT TEARS
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R
Rating: 4 out of 5
Very very nice jersey even though it fits a bit small
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M
Rating: 4 out of 5
The perfect jersey. Well, it took a whole week to arrive, that's not a big deal in itself but on the other hand, I did not totally appreciate the phone exchange I had when I wanted to get updates. The person was not pleasant in their response.
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G
Rating: 3 out of 5
Very efficient delivery but the sandals and socks are really really too small.
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J
Rating: 3 out of 5
Ras
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C
Rating: 4 out of 5
Good
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E
Rating: 1 out of 5
Item arrived torn
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A
Rating: 1 out of 5
I am satisfied with my order
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A
Rating: 1 out of 5
I received a size L jersey WHEN I ORDERED A 3XL, NO LOGO ON THE BACK OF THE JERSEY 2005 TO 2025
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C
Rating: 4 out of 5
Very good. As always
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L
Rating: 1 out of 5
The club promo code didn't work. I had to pay for the order in full. Moreover, I was asked for my credit card details, I thought I was just paying for shipping and I ended up paying for my order in full. Additionally, there was nothing at the end of the order that specified the amount being paid, I sent an email to cancel the order, I didn't get a response and now you're asking me if I'm satisfied but not at all.
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L
Rating: 4 out of 5
Just a small downside on the site there was a promotion 1 bought = 1 offered and I only received one. (So misleading offer) I couldn't contact the store because I gave it as a gift today (Sunday) Otherwise nothing to say very fast shipping
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S
Rating: 4 out of 5
Order processing a bit long but good delivery tracking and the clothes are of good quality
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M
Rating: 4 out of 5
Hello, I just recommend that on the site there is no section to return or exchange items
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R
Rating: 1 out of 5
Package received 13 days after my order. Poor quality jacket and too small. Impossible to return it.
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J
Rating: 1 out of 5
For the order I made, I am moderately happy because the shorts have a defect in the printing, there is an N missing in Cichy maintenance, I am not very satisfied.
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X
Rating: 3 out of 5
Order received as expected, small downside I would have liked the jersey to be wrapped in plastic.
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J
Rating: 4 out of 5
Simply because the review request arrived well before the package and I thought the package was lost
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