The online store "Boutique Élysée - Présidence de la République" is celebrated for its efficient and rapid delivery, with many customers noting packages arriving within just a couple of days. The product quality stands out, as items consistently match their descriptions and exhibit beautiful craftsmanship, making them excellent choices for gifts that embody a touch of elegance. Shoppers appreciate the straightforward ordering process and the clarity of the website, which enhances their overall shopping experience.
Hello, I placed an order for 4 items for the sum of 158 euros on July 1st. It is now July 13th and I still haven't received anything. This is unacceptable and unprofessional! Therefore, I ask you to refund the amount of 158 euros to my account and to keep your items. I will talk about it tomorrow with Mrs. Brigitte Macron and the services of the Elysée during the July 14th parade. Sincerely, Romuald Ferrer 06 62 11 78 57
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virginie M.
Rating: 2 out of 5
following a purchase from 13/06/2026
Package received very late (+10 days) due to a stock shortage while the site did not announce a shortage at the time of the order. As this was a gift for an event, it is obviously regrettable and embarrassing....
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Jean G.
Rating: 3 out of 5
following a purchase from 25/05/2026
I am disappointed with the damaged small ball... To read you a message already sent.... Thank you. Best regards Mr. Gregu Jean
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Patrice C.
Rating: 2 out of 5
following a purchase from 08/04/2026
Minimum size products, I understand why so little precision on sizes... tiny soap, cutting board hardly smaller, bracelet with a string and a tiny medallion in an indeterminate material...
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Thierry G.
Rating: 3 out of 5
following a purchase from 20/03/2026
Wrong reference ordered due to readability of the offer
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Zohra A.
Rating: 2 out of 5
following a purchase from 26/02/2026
The gift pouch is damaged. Coarse finish of the bracelet.
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Francesco G.
Rating: 1 out of 5
following a purchase from 29/01/2026
Esperienza negativa in quanto ho trovato poca professionalità nel tentativo di consegna. Pertanto l'ordine non è stato evaso.
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Philippe G.
Rating: 3 out of 5
following a purchase from 19/12/2025
I am a loyal customer and am generally always satisfied with my purchases and shipments. It turns out that for my last order, after paying an extra fee for delivery in 72 hours, I received my package 6 days later. Too bad.
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G F.
Rating: 1 out of 5
following a purchase from 25/11/2025
1 month between order and delivery! products supposedly in stock when the order was placed but we wait to prepare the order because some products are out of stock before preparing the order. Unacceptable delay, products refunded because out of stock when possibly preparing your order, even though the products were in stock when the order was placed. Big stock management problem for the end of the year and unacceptable delays between order registration and preparation of it.
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Marie W.
Rating: 3 out of 5
following a purchase from 16/12/2025
Site whose user experience could be improved. I also received the discount on the first order too late...
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Frederic R.
Rating: 3 out of 5
following a purchase from 02/12/2025
a bit long, few products available
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Francois R.
Rating: 3 out of 5
following a purchase from 13/12/2025
Very good selection of items but no gift wrapping option. Too bad.
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Sophie M.
Rating: 2 out of 5
following a purchase from 07/12/2025
The site presents well the selling articles but once the order is made and paid, we have no news. The logistics are terrible. On the same day, I made 4 orders online, yours was the slowest and the quietest, thus risky for Christmas gifts. It's TERRIBLE.
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Jean Philippe D.
Rating: 1 out of 5
following a purchase from 03/12/2025
I canceled my order after 10 days of waiting without knowing why the order was not shipped. My cancellation request was not taken into account. I therefore refused the package and await its refund
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Laetitia A.
Rating: 1 out of 5
following a purchase from 07/12/2025
I ordered the Christmas ball, it is a magnificent piece. The packaging was neat and the little card with the President's message is a nice touch.
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Jean-Bernard C.
Rating: 3 out of 5
following a purchase from 05/12/2025
Ordered items conform to my expectations. Delivery to the relay point was not very fast.
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Marie B.
Rating: 3 out of 5
following a purchase from 01/12/2025
Delivery a bit long. After complaint, they realize and apologize for a mistake. Indeed, the problem resolved, delivery rather fast. I note many spelling mistakes. Average!
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Thierry L.
Rating: 3 out of 5
following a purchase from 28/11/2025
Having placed 5 orders, I would have appreciated a discount on shipping costs...
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Frederique D.
Rating: 3 out of 5
following a purchase from 27/11/2025
No problem with the products but with the packaging and shipping. Package arrived damaged, broken and damaged products. The products are not properly protected during packaging.
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Chris A.
Rating: 1 out of 5
following a purchase from 26/11/2025
Is it four stars or five?
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denis C.
Rating: 2 out of 5
following a purchase from 24/11/2025
Too many blue white red flags.. the Arcopal glasses.. help..!! Only the bags are great..!!
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Edith O.
Rating: 1 out of 5
following a purchase from 24/11/2025
I regret that the merchandise is thrown loosely in the shipping box. An effort in packaging must be made, even if it's just a piece of paper or a bag to wrap the merchandise.
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Response from Boutique Élysée – Présidence de la République
Hello Edith,
Thank you for your feedback. We understand your disappointment regarding the packaging of your order and take your comments very seriously. We are actively working to improve our order preparations. Your satisfaction is our priority.
Best regards,
The Élysée Boutique team
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Thomas G.
Rating: 1 out of 5
following a purchase from 22/11/2025
It did not arrive on time
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Madeleine F.
Rating: 3 out of 5
following a purchase from 15/11/2025
The product purchased is too small and cost me 10 euros more than a previous one I had and lost which was made in France. This will be my only purchase with you despite the prestige of your name.
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Michele J.
Rating: 3 out of 5
following a purchase from 23/10/2025
The items match the presentation but the packaging is rustic, rudimentary!! The items are thrown into a rigid kraft envelope without any accompaniment: no business card or letterhead from the Elysée. How to make a gift with so little. Very disappointed.
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Kenny B.
Rating: 2 out of 5
following a purchase from 12/10/2025
It's good but the packaging is damaged, quite poorly protected, no gift wrapping option
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Maxime L.
Rating: 3 out of 5
following a purchase from 19/09/2025
The gift is perfect, unfortunately it did not arrive on time with a week's delay, which is a real shame!
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Caroline R.
Rating: 3 out of 5
following a purchase from 05/06/2025
Hello, The cakes in the 2 ordered boxes arrived broken. I was disappointed. Otherwise, it was very good.
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Juan M.
Rating: 2 out of 5
following a purchase from 30/04/2025
Very good, thank you
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Paul D.
Rating: 1 out of 5
following a purchase from 29/04/2025
Very disappointed, poor quality of the glasses and bad customer service for the product return
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Michel G.
Rating: 2 out of 5
following a purchase from 13/04/2025
Low quality
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Sébastien M.
Rating: 3 out of 5
following a purchase from 23/01/2025
It was for a gift, the recipient received the bill...too bad!
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Nathalie F.
Rating: 1 out of 5
following a purchase from 13/12/2024
I never received my order. I urgently request a refund, failing which I will file a stop payment with my bank.
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Tanguy P.
Rating: 2 out of 5
following a purchase from 10/12/2024
Out of a total order of €66, a BIC pen arrived broken and a notebook with a cover in poor condition. Unworthy of a store bearing the colors of the Élysée Palace.
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Patrick V.
Rating: 3 out of 5
following a purchase from 25/11/2024
One of the corners of the box for the "Automatic Watch - Élysée X" was 'sunken' (I went to Maison Élysée to buy another one, keeping the problem one for myself (I was of course offered an exchange or refund online, but the delivery and return times are too long to give this watch as a gift). The 2nd item, "Manchette Palmes Georgette", arrived in perfect condition, but I was thinking of buying the complementary "Cuirs", "Rouge/Argent & Bleu/Blanc", that I had put on alert (both unavailable at the time), but they are still unavailable online and at the "Maison Élysée" Boutique, the "coup de coeur" gift I wanted to make has become a flop ... ... .
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Marc C.
Rating: 1 out of 5
following a purchase from 23/11/2024
Slipper featuring logos without symmetry... Hard on French excellence.
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Florence F.
Rating: 3 out of 5
following a purchase from 23/11/2024
Items received perfect as well as your customer care. The problem is with the postal service. I had to ask for an investigation to find out where the tracked letter was. I finally received it on December 4. Fortunately, I take into account their inefficiency when ordering. Would it be possible for you to offer different delivery service providers? Thank you very much. Sincerely
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BENOIT G.
Rating: 2 out of 5
following a purchase from 18/11/2024
Disappointed
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Catherine B.
Rating: 3 out of 5
following a purchase from 17/11/2024
Disappointed by the shipping: item put in a box without packaging and no personalization During my previous orders a special care was taken at this stage.
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Eric H.
Rating: 2 out of 5
following a purchase from 01/11/2024
2 products were damaged in the packaging. Disappointed.
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