★★★★★
based on 1527 reviews published
Latest neutral customer reviews
The gift is perfect, unfortunately it did not arrive on time with a week's delay, which is a real shame!
Hello, The cakes in the 2 ordered boxes arrived broken. I was disappointed. Otherwise, it was very good.
Very good, thank you
Low quality
It was for a gift, the recipient received the bill...too bad!
Out of a total order of €66, a BIC pen arrived broken and a notebook with a cover in poor condition. Unworthy of a store bearing the colors of the Élysée Palace.
One of the corners of the box for the "Automatic Watch - Élysée X" was 'sunken' (I went to Maison Élysée to buy another one, keeping the problem one for myself (I was of course offered an exchange or refund online, but the delivery and return times are too long to give this watch as a gift). The 2nd item, "Manchette Palmes Georgette", arrived in perfect condition, but I was thinking of buying the complementary "Cuirs", "Rouge/Argent & Bleu/Blanc", that I had put on alert (both unavailable at the time), but they are still unavailable online and at the "Maison Élysée" Boutique, the "coup de coeur" gift I wanted to make has become a flop ... ... .
Items received perfect as well as your customer care. The problem is with the postal service. I had to ask for an investigation to find out where the tracked letter was. I finally received it on December 4. Fortunately, I take into account their inefficiency when ordering. Would it be possible for you to offer different delivery service providers? Thank you very much. Sincerely
Disappointed
Disappointed by the shipping: item put in a box without packaging and no personalization During my previous orders a special care was taken at this stage.
2 products were damaged in the packaging. Disappointed.
Given the price of the pen, I expected it to be numbered, since it's a limited edition. And that it would come with a certificate of authenticity.
I find the shipping costs excessive for 2 pencils
The delay is too long. I received my parcel 10 days later.
Excellent contact with the store. However, no service with Colissimo. Tedious tracking and delayed delivery. You should suggest a more reliable delivery service.
Long delivery time for this purchase (given to Mondial Relay on 27/07 but only available in relay points on 03/08). Satisfied despite everything, the products were well packaged and met my expectations.
I would have liked to buy the ballpoint pen at the Galeries Lafayette store. It would have saved me paying more in postage than the item itself, but it's not on sale at Galeries Lafayette.
15 days to receive a parcel is unacceptable. Amazon delivers D+1
Pauvre qualité de l’article en simili cuir. A l’image du pays, hélas.
The items are all very good but we were extremely disappointed to find that one item was missing from the parcel. Following our complaint email, this item was sent to us a few days later, but it was missing on the "D" day for my son's birthday party.
Good.
An excellent product that I use regularly, but the refills no longer exist.
It's a pity that the president's photo was omitted from the parcel.
One box is slightly damaged, good In addition, I think there should be as many President's cards as there are products because to offer it is really a plus (or have the choice when ordering)
The articles are fine but the packaging of the items really leaves something to be desired - average kraft paper, especially as I'd had feedback on the shipments - perhaps you were overwhelmed by the orders......but no excuses.
No box, not great as a gift, just wrapped in plastic, presentation needs to be improved
Too bad, I thought I would have at least one gift wrap for the items I requested and ordered.
I've ordered from your site before and the packaging was much neater than the one I received for this parcel ... it's a shame, especially when you're talking about prestige.
👍
I bought wine glasses but I am disappointed because they are very thick and therefore not possible to drink wine these glasses have no finesse
Long delay, no news before 1 re-launch. No gift bag, and strange stain on watch. Possible return
It's just that the parcel didn't arrive on the date indicated and I would have liked to have been informed of the delay. Having said that, I really appreciate the boutique's articles, which I buy a lot in situ, I find them very beautiful and of good quality.
I had asked for a gift pack or a gift bag but nothing just delivered in a cardboard box.
The jewel was delivered in a plastic bag, whereas Georgette jewels are normally delivered in a box. You could at least have put it in an "Élysées" bag.
Delivery charges too expensive. No tracking number provided.