English 
Français 
J
Rating: 1 out of 5
All good
Translated reviews
Customer reviews of Brakestore
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 800 published reviews
Summary of reviews
Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
1 star review
Reset filtersH
Rating: 1 out of 5
When you pay the price, you expect a service in return. Item paid for in September received in May.... 8 months of waiting is a long time, let's admit that this can happen, as a craftsman I can understand but you shouldn't issue invoices that you are not sure you can honor. If I make a mistake with a client in my business, I apologize and make a commercial gesture, but well, apparently we don't all have the same integrity. Have a good day.
Translated reviews
J
Rating: 1 out of 5
Order from March 12 not yet received and no news
Translated reviews
B
Rating: 1 out of 5
-
Translated reviews
V
Rating: 1 out of 5
Terrible!
Translated reviews
R
Rating: 1 out of 5
well received within the deadlines brake caliper in great condition
Translated reviews
Response from Brakestore
Hello Robert,
Thank you for your feedback! We are delighted to hear that you received your brake calipers in great condition.
Unfortunately, your rating is the worst possible, I imagine it's a mistake. Do you think you could correct it?
Thank you in advance!
Charles from the Brakestore team.
Thank you for your feedback! We are delighted to hear that you received your brake calipers in great condition.
Unfortunately, your rating is the worst possible, I imagine it's a mistake. Do you think you could correct it?
Thank you in advance!
Charles from the Brakestore team.
V
Rating: 1 out of 5
Very long delays, 3 and a half months to receive reconditioned brake calipers even if additional work was to be done, and great difficulties in communicating.
Translated reviews
O
Rating: 1 out of 5
Item not compliant with the description already sent 3 emails never got a response I do not recommend to anyone
Translated reviews
J
Rating: 1 out of 5
Very disappointed by the delivery time, the site said delivery within 2 to 4 days excluding preparation time, but the vehicle was immobilized for more than a month.
Translated reviews
A
Rating: 1 out of 5
There was a spring missing in my b80 brake shoe kit.
Translated reviews
Response from Brakestore
Hello,
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.
P
Rating: 1 out of 5
Long delay, item received with missing parts so I am unhappy
Translated reviews
A
Rating: 1 out of 5
The dust seal of the piston does not match the original one, the development stroke is not good
Translated reviews
C
Rating: 1 out of 5
Order sent very quickly. Serious site
Translated reviews
C
Rating: 1 out of 5
Incomplete order, I am still waiting for the missing parts. I was assured that I would receive them at the beginning of the week. One star is already too much
Translated reviews
P
Rating: 1 out of 5
I ordered on January 31 and received it on March 9, it's long, the package was not properly wrapped and arrived all crushed, it's a hot glue pot with no usage information or its dangers, pot shiny metal color. To get information, I had to discuss the ins and outs with a salesperson, who tells me that this information is not communicable, a trade secret within Brakestore??? I find it amazing to have no information and precautions on the use of a chemical product that is sold!
Translated reviews
Response from Brakestore
Hello,
We are sorry for the wait you experienced to receive your package and the condition in which you received it. We take your feedback seriously and are constantly improving to better satisfy our customers.
Regarding the composition and use of the product, it is a product used only by professionals who know how to use it. Our technician provided you with the usage instructions for the glue but could not provide you with the replenishment techniques which are our core business.
Best regards,
The Brakestore team
We are sorry for the wait you experienced to receive your package and the condition in which you received it. We take your feedback seriously and are constantly improving to better satisfy our customers.
Regarding the composition and use of the product, it is a product used only by professionals who know how to use it. Our technician provided you with the usage instructions for the glue but could not provide you with the replenishment techniques which are our core business.
Best regards,
The Brakestore team
D
Rating: 1 out of 5
I am missing a part
Translated reviews
Response from Brakestore
Hello Dimitri, thank you for your feedback regarding our Brakestore site. We are sorry that you encountered a problem with your order. Can you please contact us directly so that we can find a quick solution to provide you with the missing part? We remain at your disposal for any assistance. Best regards, the Brakestore team.
D
Rating: 1 out of 5
Incomplete package
Translated reviews
Response from Brakestore
Hello Didier. We understand that you are not satisfied with your experience and we sincerely apologize. We will immediately resolve this issue and thank you for contacting us. We look forward to providing you with a better experience next time.
S
Rating: 1 out of 5
Caliper purchased for almost 300€ from Brakestore. I had to go there because the delay was extremely long... on site I pointed out to the responsible seller that the model seems to be the wrong side, confident, he concluded that the caliper I had was mounted upside down and pushed me to buy. Ultimately, the truck does not brake and Brakestore refuses to exchange or any commercial steps... I had to pay for a caliper again and pay the garage for the exchange. Finally, the problem is resolved, the braking has returned as before, their references are therefore erroneous. I end up with an extra caliper at 300€ as a souvenir... I give 1 star for the availability of the parts.
Translated reviews
Response from Brakestore
Hello,
Thank you for your message.
After your order, you contacted us because you preferred to move to save time on shipping, on site we examined your consigned caliper and we realized together that the caliper was not the right one but the left one. Having offered to replace the caliper with the correct one, you did not want to wait any longer, we do not mount parts on vehicles so it is impossible for us to assure you that the assembly is correct without having seen the original caliper beforehand. We have put contractual photos on our website that help avoid this kind of error. As specified in our General Sales Conditions, we unfortunately cannot take back parts that have been pressurized as they are no longer considered new.
Best regards,
The Brakestore team
Thank you for your message.
After your order, you contacted us because you preferred to move to save time on shipping, on site we examined your consigned caliper and we realized together that the caliper was not the right one but the left one. Having offered to replace the caliper with the correct one, you did not want to wait any longer, we do not mount parts on vehicles so it is impossible for us to assure you that the assembly is correct without having seen the original caliper beforehand. We have put contractual photos on our website that help avoid this kind of error. As specified in our General Sales Conditions, we unfortunately cannot take back parts that have been pressurized as they are no longer considered new.
Best regards,
The Brakestore team
G
Rating: 1 out of 5
One month to send the parts is not normal.
Translated reviews
Response from Brakestore
Hello Gilbert,
We are sorry that you had to wait so long to receive your parts. It is true that this is not our usual practice and we are working to ensure that it does not happen again in the future. Thank you for your patience.
We are sorry that you had to wait so long to receive your parts. It is true that this is not our usual practice and we are working to ensure that it does not happen again in the future. Thank you for your patience.