Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
The received parts are compliant but incomplete. After contacting them, I was told that the internal parts of the piston were not available and that I had to reuse the old seals and rings.... I then asked how to proceed, possibly by paying, and I was told: defense secret! So I activated my contacts to find a solution. When selling something, everything must be included, otherwise we are selling a service.... These people are not correct, I do not recommend them!
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Dominique C.
Rating: 4 out of 5
following a purchase from 09/07/2025
Good service, delivery a bit long.
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Jonasz P.
Rating: 2 out of 5
following a purchase from 19/05/2025
I ordered brakes that took a month to arrive and when I installed them my truck wouldn't move due to a flange larger than the original, I am disappointed that they can't reproduce a part identically.
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Johnatan S.
Rating: 4 out of 5
following a purchase from 15/05/2025
Delivery times a bit long, pistons slightly different from the original but fit perfectly and well packaged.
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Louis D.
Rating: 2 out of 5
following a purchase from 15/04/2025
Very poorly designed site, easy to make mistakes, the old one was much more accessible
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Hervé D.
Rating: 4 out of 5
following a purchase from 16/04/2025
Hello and thank you, good product and compliant! Just a remark, on the site you put initial stock and delivery within 72h? For me, 15 days minimum... see you soon..
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Vincent R.
Rating: 1 out of 5
following a purchase from 28/10/2024
Very long delays, 3 and a half months to receive reconditioned brake calipers even if additional work was to be done, and great difficulties in communicating.
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Olivier H.
Rating: 1 out of 5
following a purchase from 18/02/2025
Item not compliant with the description already sent 3 emails never got a response I do not recommend to anyone
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Jacques M.
Rating: 1 out of 5
following a purchase from 01/02/2025
Very disappointed by the delivery time, the site said delivery within 2 to 4 days excluding preparation time, but the vehicle was immobilized for more than a month.
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Jean Jacques B.
Rating: 4 out of 5
following a purchase from 06/01/2025
Very good
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Jean Pierre N.
Rating: 4 out of 5
following a purchase from 28/02/2025
Everything was fine. Thank you very much.
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Herve Q.
Rating: 4 out of 5
following a purchase from 22/01/2025
I got what I wanted and it works.
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Alexandre M.
Rating: 3 out of 5
following a purchase from 19/12/2024
Communication problem about being closed during the holidays until January 6. Order placed on the 19th, nowhere written closed during the holidays, shipped on January 12 yet well written 'shipped within 72h after payment'. I asked for a goodwill gesture for my next order.
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Aurélien L.
Rating: 1 out of 5
following a purchase from 04/07/2024
There was a spring missing in my b80 brake shoe kit.
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Response from Brakestore
Hello,
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.
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Pascal T.
Rating: 3 out of 5
following a purchase from 28/05/2024
Disappointed with the processing and delivery time. 6 days to receive an email for order preparation and 5 more days for delivery. I expected faster for a site focused solely on braking and which, in my opinion, should have almost all its references in stock to be responsive, I have doubts here. The order is compliant and delivered well packaged, that is good. If you can, improve the search engine because the current one is really very light. Persevere because the idea is good, but availability and responsiveness are needed. Best regards.
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Patrick L.
Rating: 1 out of 5
following a purchase from 29/05/2024
Long delay, item received with missing parts so I am unhappy
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Alain H.
Rating: 1 out of 5
following a purchase from 01/06/2024
The dust seal of the piston does not match the original one, the development stroke is not good
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Johann D.
Rating: 3 out of 5
following a purchase from 12/05/2024
Purchase of a FRONT BRAKE CALIPER REPAIR KIT - SUMITOMO - SUBARU, missing the two small seals located between the two parts of the caliper... For the rest, it is compliant.
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Christophe B.
Rating: 1 out of 5
following a purchase from 17/05/2024
Order sent very quickly. Serious site
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Marc L.
Rating: 3 out of 5
following a purchase from 25/03/2024
Product delivered correctly and of quality. Slow delivery, more than 10 days to receive seals. Was there a problem?
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Response from Brakestore
Hello,
We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.
Best regards,
The Brakestore team
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Jean-Baptiste C.
Rating: 3 out of 5
following a purchase from 18/03/2024
Products compliant but delivery much too long especially for products displayed as 'in stock' online but which after invoice validation must be transferred from elsewhere...
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Philippe F.
Rating: 4 out of 5
following a purchase from 02/03/2024
Satisfied with the service
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Response from Brakestore
Thank you for your positive feedback on our Brakestore site, we are delighted to see that our service satisfied you. Please feel free to contact us again for any other requests. Have a nice day!
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Francois P.
Rating: 3 out of 5
following a purchase from 19/03/2024
Order received with not the right products
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Response from Brakestore
Hello Francois,
Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.
Thank you for your trust and understanding.
The Brakestore team.
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Philippe C.
Rating: 2 out of 5
following a purchase from 21/02/2024
Good evening, my 2 orders have greatly exceeded the initial 72-hour deadline (the first one was apparently delivered more than 15 days later due to strikes, and the second one took about 3 weeks due to the carrier!). Moreover, the bleed screws of the rear calipers do not screw into their places because the threading is not the same. Otherwise, the package was well prepared and the phone reception was correct.
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Sandra J.
Rating: 2 out of 5
following a purchase from 27/02/2024
The rarity and quality of the parts would have deserved 5 stars... except that only 1 of the 2 sellers was sincere with me regarding the problem with my order. So a big thank you to Mr. for his honesty and speed, I won't say the same for his colleague. Best regards
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Christian S.
Rating: 1 out of 5
following a purchase from 04/03/2024
Incomplete order, I am still waiting for the missing parts. I was assured that I would receive them at the beginning of the week. One star is already too much
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Patrick H.
Rating: 1 out of 5
following a purchase from 31/01/2024
I ordered on January 31 and received it on March 9, it's long, the package was not properly wrapped and arrived all crushed, it's a hot glue pot with no usage information or its dangers, pot shiny metal color. To get information, I had to discuss the ins and outs with a salesperson, who tells me that this information is not communicable, a trade secret within Brakestore??? I find it amazing to have no information and precautions on the use of a chemical product that is sold!
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Response from Brakestore
Hello,
We are sorry for the wait you experienced to receive your package and the condition in which you received it. We take your feedback seriously and are constantly improving to better satisfy our customers.
Regarding the composition and use of the product, it is a product used only by professionals who know how to use it. Our technician provided you with the usage instructions for the glue but could not provide you with the replenishment techniques which are our core business.
Best regards,
The Brakestore team
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Jean Paul P.
Rating: 4 out of 5
following a purchase from 29/02/2024
Serious site
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Response from Brakestore
Thank you for your positive feedback, we are delighted that you appreciated our service. Your satisfaction is our priority. See you soon on Brakestore.
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Bernard G.
Rating: 4 out of 5
following a purchase from 24/01/2024
The work seems to have been done very seriously, I have not yet mounted the shoes. I will contact you in the future if needed. I
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Response from Brakestore
Thank you for your trust, Bernard. We are pleased to know that you are satisfied with our service. We remain at your disposal for any future orders or requests for information. Have a nice day!
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Philippe C.
Rating: 3 out of 5
following a purchase from 07/02/2024
Delay much longer than announced.
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Response from Brakestore
Good evening Philippe, thank you for your feedback. We are sorry that the delivery times did not meet your expectations. We take your comments into account to improve our service. Thank you for your trust and see you soon on Brakestore.
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Jean B.
Rating: 3 out of 5
following a purchase from 10/02/2024
delivery times too long. Order validated on 12/02, entrusted to the post on 15/02, delivery on 20/02 for equipment reputed to be in stock with a vehicle immobilized on the lift bridge.
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Response from Brakestore
Hello Jean, thank you for your feedback on our Brakestore site. We are sorry for the delivery time being longer than expected. We are doing everything we can to improve our timelines and are listening to your feedback to improve. We hope that despite this inconvenience, you are satisfied with your order. Thank you for your trust. The Brakestore team.
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Robert C.
Rating: 4 out of 5
following a purchase from 01/02/2024
product meets my expectations although the delay was a bit long
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Response from Brakestore
Thank you for your feedback, we are delighted that you are satisfied with your purchase at Brakestore. We will do our best to improve delivery speed in the future. Thank you for your trust and see you soon on our site.
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Daniel B.
Rating: 4 out of 5
following a purchase from 10/01/2024
Products received conform to those ordered Pleasant kindness of Adrien over the phone Reception time a bit long
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Response from Brakestore
Thank you very much for your feedback, Daniel. We do our best to offer you quality products and impeccable customer service. Regarding the reception time, we take note of your comment and will do everything possible to improve it in the future. We hope to have the pleasure of seeing you again soon on our site.
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Julien L.
Rating: 2 out of 5
following a purchase from 01/12/2023
Good quality parts, but delivery times too long
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Response from Brakestore
Hello Julien, thank you for your feedback and your trust in our quality products. We take your comment about delivery times into account and are actively working to improve them. Thank you for your trust and see you soon on Brakestore.
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Claude C.
Rating: 4 out of 5
following a purchase from 20/11/2023
Product as described and delivered within the expected timeframe
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Response from Brakestore
Thank you for your feedback, Claude. We are glad that our product and service satisfied you.
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Gatien B.
Rating: 3 out of 5
following a purchase from 13/11/2023
Delay a bit too long 4 days on the site 3 weeks in reality
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Response from Brakestore
Thank you for your feedback Gatien. We are sorry that we cannot always offer the best delivery service and we are working to improve the situation. We thank you for your patience.
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Franck D.
Rating: 4 out of 5
following a purchase from 19/09/2023
Great
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Response from Brakestore
Thank you Franck for your 5/5 review, we appreciate your support!
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Rene B.
Rating: 4 out of 5
following a purchase from 22/11/2023
Seriousness
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Response from Brakestore
Thank you very much for your review! We are glad to know you are satisfied and we will do our best to continue providing you with exceptional quality service.
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Dimitri C.
Rating: 1 out of 5
following a purchase from 10/10/2023
I am missing a part
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Response from Brakestore
Hello Dimitri, thank you for your feedback regarding our Brakestore site. We are sorry that you encountered a problem with your order. Can you please contact us directly so that we can find a quick solution to provide you with the missing part? We remain at your disposal for any assistance. Best regards, the Brakestore team.
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Dominique L.
Rating: 4 out of 5
following a purchase from 25/09/2023
Very good telephone reception Advisor
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Response from Brakestore
Thank you Dominique for your positive review. We are delighted that our telephone advice satisfied you.
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