Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
Hello Initial product not available the equivalent much too long for delivery
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Response from Brakestore
Thank you for your review, Philippe. We are sorry that the initial product was not available and that the delivery time for the replacement product was longer. We will do our best to improve our service so that this situation does not happen again.
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Fabrice L.
Rating: 4 out of 5
following a purchase from 27/07/2023
fast and compliant
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Response from Brakestore
Thank you Fabrice for leaving a review. We are happy that your order was delivered quickly and that the product met your expectations. We are glad to have satisfied you!
J
Jacques E.
Rating: 4 out of 5
following a purchase from 28/09/2023
Parts conform to what I ordered
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Response from Brakestore
Thank you, Jacques! We are delighted that you were satisfied with your order. We hope to serve you again soon.
B
Bringas G.
Rating: 4 out of 5
following a purchase from 17/09/2023
I am very happy and satisfied. Goods arrived well.
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Response from Brakestore
We are delighted that you were satisfied with the products and the delivery. Thank you very much for your review and your support.
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Didier G.
Rating: 1 out of 5
following a purchase from 02/09/2023
Incomplete package
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Response from Brakestore
Hello Didier. We understand that you are not satisfied with your experience and we sincerely apologize. We will immediately resolve this issue and thank you for contacting us. We look forward to providing you with a better experience next time.
P
Paul-Alexandre D.
Rating: 3 out of 5
following a purchase from 12/08/2023
The delivery was a bit long
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Response from Brakestore
I am sorry that the delivery was a bit long. We do our best to ensure fast and efficient delivery, and we apologize for not meeting your expectations. I hope you still enjoyed your product.
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Alain R.
Rating: 3 out of 5
following a purchase from 06/06/2023
I had the four calipers restored with you, upon receipt I tried them all and they are fine. The car was immobilized for two and a half years for various reasons, when I pick it up one caliper does not work. I ask the concerned service, they do not want to know anything, it's my fault. Moral of the story, I took it apart and returned it to them for repair and I paid 260 euros.
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Response from Brakestore
Hello,
We regret to learn about the difficulties you encountered with one of the calipers of your car, following their restoration with us in 2020. We understand how frustrating this can be. However, given that your vehicle was immobilized for 2 and a half years and that the parts were functioning correctly during the initial installation, we unfortunately cannot take responsibility for the return of the calipers. Please note that our warranty is valid for one year from the date of receipt of the restored parts.
We would like to thank you for your understanding and for your loyalty to our company. Your satisfaction as a customer is paramount to us, and we take your comments very seriously to improve our services.
Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Brakestore team
Y
Yves G.
Rating: 4 out of 5
following a purchase from 16/06/2023
Good experience but a bit long delay
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Response from Brakestore
Thank you Yves for your feedback! We are happy that your experience at Brakestore was positive, and we are working hard to provide you with the best possible delays so that you receive your products as quickly as possible.
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Lucien B.
Rating: 4 out of 5
following a purchase from 03/07/2023
Perfect delivered quickly
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Response from Brakestore
Thank you for your feedback, Lucien. We are happy that your order arrived quickly and that you are satisfied. We hope your experience with Brakestore was positive.
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Thomas C.
Rating: 3 out of 5
following a purchase from 27/06/2023
Order almost compliant except for an error on a piston seal, with a diameter of 42mm instead of 40mm… A hassle to find one and the job is at a standstill
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Response from Brakestore
We are truly sorry for this error. We invite you to contact us directly to discuss a solution to find the correct size seal.
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Dominique M.
Rating: 4 out of 5
following a purchase from 26/06/2023
Package well received, delay a bit long
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Response from Brakestore
Thank you for your feedback, Dominique. We apologize for the slightly long delay, but we will do our best to improve our service. We appreciate your support.
J
Jérôme S.
Rating: 3 out of 5
following a purchase from 14/06/2023
Parts are compliant and satisfactory. ...BUT the delay is far too long between the order validation date and the shipping date of the parts!
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Response from Brakestore
Thank you for your feedback, Jérôme. We are sorry that you encountered this delay. We do our best to ensure our customers receive their parts as quickly as possible.
V
Vincent B.
Rating: 3 out of 5
following a purchase from 09/06/2023
I am generally satisfied with the product, the prices charged, and the telephone reception. However, I strongly encourage this French company to review its delivery providers who, in my case, made me lose an enormous amount of time (over a month), it is not normal for a package to arrive faster from Taiwan.
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Response from Brakestore
Thank you very much for your review and support. We are sorry for the experience you had regarding the delivery. We always review each situation to resolve it and we constantly strive to improve our service.
M
Marc G.
Rating: 4 out of 5
following a purchase from 10/06/2023
Very good.
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Response from Brakestore
Thank you very much Marc, we are very happy that you like Brakestore.
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Alain G.
Rating: 2 out of 5
following a purchase from 03/06/2023
delivery too long 2 weeks
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Response from Brakestore
Hello Alain, thank you for your review and we sincerely apologize for the length of the delivery. We are doing everything possible to speed up the process and we hope your next experience will be more satisfactory. Thank you again!
M
Michel T.
Rating: 2 out of 5
following a purchase from 31/05/2023
ordered on May 31 and received on June 17 after 2 reminders, the first time I think it was an oversight and the second time the package stayed 8 days at the post office depot
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Response from Brakestore
Hello Michel,
We are truly sorry that your order was not delivered within the expected time frame. We understand your feelings and are doing everything we can to provide quality customer service and fast delivery. Thank you for your patience and trust.
K
Karim H.
Rating: 3 out of 5
following a purchase from 26/04/2023
Very satisfied with my order.
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Response from Brakestore
Thank you Karim for ordering from Brakestore! We hope you will be satisfied with your purchase. We take all comments and reviews very seriously and work tirelessly to improve our services.
F
Franck D.
Rating: 4 out of 5
following a purchase from 23/04/2023
Product as described, fast delivery
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Response from Brakestore
Thank you Franck, we are delighted that our products have satisfied you and that the delivery went well. We hope to see you again soon on Brakestore!
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Damien B.
Rating: 4 out of 5
following a purchase from 11/04/2023
As requested, the product is compatible with my vehicle but I doubt ordering the springs as a supplement.
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Response from Brakestore
Thank you Damien for your comment. We do our best to provide you with quality products, and we are happy that your product is compatible with your vehicle. Please feel free to contact us if you have any doubts or questions regarding the product. Thank you again!
G
Grondin K.
Rating: 3 out of 5
following a purchase from 03/04/2023
Great package well received just need to install I am from the island of Reunion top and responsive as a company
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Response from Brakestore
Thank you for your review Grondin. We are happy to know you are satisfied and to see the speed of your delivery. We hope your installation went well. Have a nice day!
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Remi B.
Rating: 3 out of 5
following a purchase from 13/03/2023
Good parts, however long delivery and lack of information on joint installation. High price for a piston + joint kit. No choice!
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Response from Brakestore
Thank you for your review Remi! We are sorry that the delivery and information on joint installation did not meet your expectations. We work every day to improve our products and services.
F
Franck N.
Rating: 4 out of 5
following a purchase from 15/03/2023
Fast
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
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Fabrice D.
Rating: 4 out of 5
following a purchase from 08/03/2023
Good part. Perfect. Thank you
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
P
Patrick C.
Rating: 3 out of 5
following a purchase from 07/01/2023
Products in stock at the time of order then depleted and waiting for delivery but otherwise good
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Response from Brakestore
Hello,
We are sorry for the inconvenience caused by this unexpected situation with our stock and with our supplier.
We are constantly working to satisfy our customers and ship our packages as quickly as possible.
We remain at your disposal,
The Brakestore team
S
Sebastien L.
Rating: 3 out of 5
following a purchase from 20/01/2023
At the time of the order everything was supposed to be available but I waited almost 15 days for restocking. Too bad.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. We do our best to satisfy our customers and shorten our shipping times, unfortunately some products are in shortage and this affects our stocks.
We remain at your disposal,
The Brakestore team
J
Jean-Louis B.
Rating: 4 out of 5
following a purchase from 09/01/2023
The parts are compliant, nothing to complain about. However, the order was placed on January 9, the shipping was announced in 72h maximum... but that was not the case, I barely received it on February 3.
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Response from Brakestore
Thank you for your review, Jean-Louis. We apologize for the delay in your shipment, we will improve the service so that this does not happen again.
J
Jerôme P.
Rating: 3 out of 5
following a purchase from 15/11/2022
Renovated brake calipers for our Renault 5. Top work but a lot of delay. You really have to follow up with the company to get news. But top quality
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Response from Brakestore
Thank you very much for your review, Jérôme! We apologize for the delay and we are committed to improving this aspect of the service. We are happy that you appreciate the quality of our work.
G
Gilles B.
Rating: 4 out of 5
following a purchase from 14/12/2022
Good services, happy with the result. Except missing circlip on a jaw shaft??????
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Nicolas C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Very nice work, but too bad the parts that hold the linings were not treated in the order. Otherwise nothing to say.
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Sylvain M.
Rating: 4 out of 5
following a purchase from 16/01/2023
Order compliant, only downside the delivery took 4 days while the order was noted shipped on the same day I placed it. Otherwise nothing to say about the quality of the merchandise. Sylvain
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Sofian M.
Rating: 1 out of 5
following a purchase from 09/01/2023
Caliper purchased for almost 300€ from Brakestore. I had to go there because the delay was extremely long... on site I pointed out to the responsible seller that the model seems to be the wrong side, confident, he concluded that the caliper I had was mounted upside down and pushed me to buy. Ultimately, the truck does not brake and Brakestore refuses to exchange or any commercial steps... I had to pay for a caliper again and pay the garage for the exchange. Finally, the problem is resolved, the braking has returned as before, their references are therefore erroneous. I end up with an extra caliper at 300€ as a souvenir... I give 1 star for the availability of the parts.
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Response from Brakestore
Hello,
Thank you for your message.
After your order, you contacted us because you preferred to move to save time on shipping, on site we examined your consigned caliper and we realized together that the caliper was not the right one but the left one. Having offered to replace the caliper with the correct one, you did not want to wait any longer, we do not mount parts on vehicles so it is impossible for us to assure you that the assembly is correct without having seen the original caliper beforehand. We have put contractual photos on our website that help avoid this kind of error. As specified in our General Sales Conditions, we unfortunately cannot take back parts that have been pressurized as they are no longer considered new.
Best regards,
The Brakestore team
J
Jean Luc F.
Rating: 2 out of 5
following a purchase from 07/01/2023
Hello, the products I received do not match the original kits, for example: the dust covers of the calipers are different from the original parts and cannot be mounted in place. Second product: a master cylinder repair kit that only includes 4 seals when 5 are needed. Big disappointment, it's really regrettable because the site is quite well done.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. Please feel free to contact our customer service to remedy this error and allow us to refine our references.
Best regards,
The Brakestore team
F
Franck L.
Rating: 4 out of 5
following a purchase from 03/01/2023
Delivery time a bit long but products matching the order hence the rating of 4/5.
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Olivier C.
Rating: 4 out of 5
following a purchase from 02/01/2023
First order super! Fast, compliant, perfect. Second order, received 15 days later and with 2 reminders... Too bad...
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Sébastien R.
Rating: 3 out of 5
following a purchase from 02/01/2023
A bit long delay. I asked to change the delivery address. It was not done.
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Response from Brakestore
Hello, Unfortunately we could not change your delivery address and we apologize for that. The Brakestore team
F
Fabien E.
Rating: 3 out of 5
following a purchase from 28/11/2022
Somewhat disappointed with the finish, doing a lot of restoration I think I would have achieved a superior quality result, but due to lack of time........
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Response from Brakestore
Hello, We are sorry that you are disappointed with the result of the restoration of your struts. Please feel free to contact our customer service at 03 23 23 12 00 so they can understand what can be improved in our restoration process. Best regards, The Brakestore team
F
Frederic L.
Rating: 4 out of 5
following a purchase from 06/12/2022
Good
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Richard
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied with the choice of parts listed in the catalog, however the time between the order being taken into account and the departure was delayed from the start. When it arrived at my place once taken into account by the delivery person in Orléans, it took 8 days to arrive in Briare. Best regards
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Patrice
Rating: 4 out of 5
following a purchase from 06/12/2022
Hello, Purchase of renovated struts very good careful work The package very well prepared with care Best regards
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Christian
Rating: 4 out of 5
following a purchase from 05/12/2022
For the first time, I am satisfied
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