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J
Rating: 3 out of 5
Super fast for delivery
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Customer reviews of Brakestore
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 800 published reviews
Summary of reviews
Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
Reviews 1, 2 and 3 stars
Reset filtersP
Rating: 3 out of 5
For 10 items in stock and 1 out of stock, you made me wait 1 business week, and I even called. You continued to wait calmly for the last item to be available to send everything. In such a case, it would be better to ask the customer's opinion: "do we send what we have" or "do we wait for everything to be available?"
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J
Rating: 1 out of 5
All good
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O
Rating: 2 out of 5
this is my 1st order, very delayed and error in the delivered parts.
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B
Rating: 2 out of 5
Good product. The only downside, and not the least, is the delivery time: 12 days between the order and delivery...
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H
Rating: 1 out of 5
When you pay the price, you expect a service in return. Item paid for in September received in May.... 8 months of waiting is a long time, let's admit that this can happen, as a craftsman I can understand but you shouldn't issue invoices that you are not sure you can honor. If I make a mistake with a client in my business, I apologize and make a commercial gesture, but well, apparently we don't all have the same integrity. Have a good day.
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J
Rating: 3 out of 5
Missing the bleed screws waiting for a response
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T
Rating: 2 out of 5
I am satisfied with the fast delivery but much less with the parts. The website clearly states the correct dimensions for my wheel cylinder but the product does not match... (The kit comes with cups and not with lip seals) I am very disappointed because this is an urgent need.
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J
Rating: 1 out of 5
Order from March 12 not yet received and no news
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D
Rating: 2 out of 5
I placed 2 orders with brainstorming, the 1st for the rear brake caliper seals, satisfied with the parts and the reasonable delivery time, 2 weeks. The 2nd for the 2 front calipers, delay 4 weeks, I had sent a message to know the delivery intentions, basic response, in processing!!! After 4 weeks finally, on the 2 repair kits, 2 thin seals are larger than the caliper piston at 30mm which makes it impossible to install. I don't want to be unprofessional but when it's too big!!! I ordered another kit but on another site. I can't give a good rating when it's not good Sorry
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F
Rating: 2 out of 5
I saw in the photo that there were rivets but to my great surprise there were none and when I called to find out I was just told that the photo was not updated so my satisfaction is not good
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G
Rating: 2 out of 5
Reconditioning of 504 coupe calipers, 6 weeks delay, and after a year back again, return for repair for a caliper. At my expense obviously...
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D
Rating: 3 out of 5
I had ordered a tube of ATF grease that arrived punctured because it was forced into a box too small to contain and protect it. I reported this issue and returned the tube, to receive another one, just as 'mistreated', but fortunately not punctured..... in the same box that was used for the first shipment... result, huge waste of time in my work.... is there a shortage of suitable boxes or simply an incompetent warehouse worker?...
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M
Rating: 3 out of 5
Way too expensive!
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B
Rating: 1 out of 5
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G
Rating: 2 out of 5
Does not match my model despite the description, and long shipping.
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L
Rating: 3 out of 5
Article conforms but nowadays I don't understand why it takes 3 weeks to receive a package while some competitors only take 24/72h.
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V
Rating: 1 out of 5
Terrible!
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J
Rating: 3 out of 5
The refurbishment work seems correct. However, a dust cover for the piston was not properly in place (I had to reposition it myself) and the banjo bolts left on the calipers during shipping were not returned, which prevented me from testing the assembly for a long time. Human error, but for old and specific parts, better control would be appreciated.
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A
Rating: 3 out of 5
Very long delay to send the parts due to unannounced holidays during the order
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R
Rating: 1 out of 5
well received within the deadlines brake caliper in great condition
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Response from Brakestore
Hello Robert,
Thank you for your feedback! We are delighted to hear that you received your brake calipers in great condition.
Unfortunately, your rating is the worst possible, I imagine it's a mistake. Do you think you could correct it?
Thank you in advance!
Charles from the Brakestore team.
Thank you for your feedback! We are delighted to hear that you received your brake calipers in great condition.
Unfortunately, your rating is the worst possible, I imagine it's a mistake. Do you think you could correct it?
Thank you in advance!
Charles from the Brakestore team.
J
Rating: 3 out of 5
The received parts are compliant but incomplete. After contacting them, I was told that the internal parts of the piston were not available and that I had to reuse the old seals and rings.... I then asked how to proceed, possibly by paying, and I was told: defense secret! So I activated my contacts to find a solution. When selling something, everything must be included, otherwise we are selling a service.... These people are not correct, I do not recommend them!
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J
Rating: 2 out of 5
I ordered brakes that took a month to arrive and when I installed them my truck wouldn't move due to a flange larger than the original, I am disappointed that they can't reproduce a part identically.
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L
Rating: 2 out of 5
Very poorly designed site, easy to make mistakes, the old one was much more accessible
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V
Rating: 1 out of 5
Very long delays, 3 and a half months to receive reconditioned brake calipers even if additional work was to be done, and great difficulties in communicating.
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O
Rating: 1 out of 5
Item not compliant with the description already sent 3 emails never got a response I do not recommend to anyone
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J
Rating: 1 out of 5
Very disappointed by the delivery time, the site said delivery within 2 to 4 days excluding preparation time, but the vehicle was immobilized for more than a month.
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A
Rating: 3 out of 5
Communication problem about being closed during the holidays until January 6. Order placed on the 19th, nowhere written closed during the holidays, shipped on January 12 yet well written 'shipped within 72h after payment'. I asked for a goodwill gesture for my next order.
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A
Rating: 1 out of 5
There was a spring missing in my b80 brake shoe kit.
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Response from Brakestore
Hello,
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.
P
Rating: 3 out of 5
Disappointed with the processing and delivery time. 6 days to receive an email for order preparation and 5 more days for delivery. I expected faster for a site focused solely on braking and which, in my opinion, should have almost all its references in stock to be responsive, I have doubts here. The order is compliant and delivered well packaged, that is good. If you can, improve the search engine because the current one is really very light. Persevere because the idea is good, but availability and responsiveness are needed. Best regards.
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P
Rating: 1 out of 5
Long delay, item received with missing parts so I am unhappy
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A
Rating: 1 out of 5
The dust seal of the piston does not match the original one, the development stroke is not good
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J
Rating: 3 out of 5
Purchase of a FRONT BRAKE CALIPER REPAIR KIT - SUMITOMO - SUBARU, missing the two small seals located between the two parts of the caliper... For the rest, it is compliant.
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C
Rating: 1 out of 5
Order sent very quickly. Serious site
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M
Rating: 3 out of 5
Product delivered correctly and of quality. Slow delivery, more than 10 days to receive seals. Was there a problem?
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Response from Brakestore
Hello,
We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.
Best regards,
The Brakestore team
We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.
Best regards,
The Brakestore team
J
Rating: 3 out of 5
Products compliant but delivery much too long especially for products displayed as 'in stock' online but which after invoice validation must be transferred from elsewhere...
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F
Rating: 3 out of 5
Order received with not the right products
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Response from Brakestore
Hello Francois,
Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.
Thank you for your trust and understanding.
The Brakestore team.
Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.
Thank you for your trust and understanding.
The Brakestore team.
P
Rating: 2 out of 5
Good evening, my 2 orders have greatly exceeded the initial 72-hour deadline (the first one was apparently delivered more than 15 days later due to strikes, and the second one took about 3 weeks due to the carrier!). Moreover, the bleed screws of the rear calipers do not screw into their places because the threading is not the same. Otherwise, the package was well prepared and the phone reception was correct.
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S
Rating: 2 out of 5
The rarity and quality of the parts would have deserved 5 stars... except that only 1 of the 2 sellers was sincere with me regarding the problem with my order. So a big thank you to Mr. for his honesty and speed, I won't say the same for his colleague. Best regards
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C
Rating: 1 out of 5
Incomplete order, I am still waiting for the missing parts. I was assured that I would receive them at the beginning of the week. One star is already too much
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