Customer reviews of Brakestore

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Jean Jacques B.

Rating: 4 out of 5

Published on 14/03/2025 à 17h07 following a purchase from 06/01/2025

Very good

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Jean Pierre N.

Rating: 4 out of 5

Published on 02/03/2025 à 18h56 following a purchase from 28/02/2025

Everything was fine. Thank you very much.

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Herve Q.

Rating: 4 out of 5

Published on 17/02/2025 à 16h44 following a purchase from 22/01/2025

I got what I wanted and it works.

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Aurélien L.

Rating: 1 out of 5

Published on 19/07/2024 à 15h39 following a purchase from 04/07/2024

There was a spring missing in my b80 brake shoe kit.

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Response from Brakestore Published on 22/07/2024

Hello,
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.

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Patrick L.

Rating: 1 out of 5

Published on 19/06/2024 à 11h48 following a purchase from 29/05/2024

Long delay, item received with missing parts so I am unhappy

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Alain H.

Rating: 1 out of 5

Published on 19/06/2024 à 10h41 following a purchase from 01/06/2024

The dust seal of the piston does not match the original one, the development stroke is not good

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Christophe B.

Rating: 1 out of 5

Published on 03/06/2024 à 20h07 following a purchase from 17/05/2024

Order sent very quickly. Serious site

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Philippe F.

Rating: 4 out of 5

Published on 27/03/2024 à 20h56 following a purchase from 02/03/2024

Satisfied with the service

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Response from Brakestore Published on 28/03/2024

Thank you for your positive feedback on our Brakestore site, we are delighted to see that our service satisfied you. Please feel free to contact us again for any other requests. Have a nice day!

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Philippe C.

Rating: 2 out of 5

Published on 21/03/2024 à 21h13 following a purchase from 21/02/2024

Good evening, my 2 orders have greatly exceeded the initial 72-hour deadline (the first one was apparently delivered more than 15 days later due to strikes, and the second one took about 3 weeks due to the carrier!). Moreover, the bleed screws of the rear calipers do not screw into their places because the threading is not the same. Otherwise, the package was well prepared and the phone reception was correct.

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Sandra J.

Rating: 2 out of 5

Published on 21/03/2024 à 15h12 following a purchase from 27/02/2024

The rarity and quality of the parts would have deserved 5 stars... except that only 1 of the 2 sellers was sincere with me regarding the problem with my order. So a big thank you to Mr. for his honesty and speed, I won't say the same for his colleague. Best regards

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Christian S.

Rating: 1 out of 5

Published on 21/03/2024 à 10h37 following a purchase from 04/03/2024

Incomplete order, I am still waiting for the missing parts. I was assured that I would receive them at the beginning of the week. One star is already too much

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Patrick H.

Rating: 1 out of 5

Published on 11/03/2024 à 17h48 following a purchase from 31/01/2024

I ordered on January 31 and received it on March 9, it's long, the package was not properly wrapped and arrived all crushed, it's a hot glue pot with no usage information or its dangers, pot shiny metal color. To get information, I had to discuss the ins and outs with a salesperson, who tells me that this information is not communicable, a trade secret within Brakestore??? I find it amazing to have no information and precautions on the use of a chemical product that is sold!

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Response from Brakestore Published on 28/03/2024

Hello,

We are sorry for the wait you experienced to receive your package and the condition in which you received it. We take your feedback seriously and are constantly improving to better satisfy our customers.
Regarding the composition and use of the product, it is a product used only by professionals who know how to use it. Our technician provided you with the usage instructions for the glue but could not provide you with the replenishment techniques which are our core business.

Best regards,
The Brakestore team

J

Jean Paul P.

Rating: 4 out of 5

Published on 02/03/2024 à 13h28 following a purchase from 29/02/2024

Serious site

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Response from Brakestore Published on 06/03/2024

Thank you for your positive feedback, we are delighted that you appreciated our service. Your satisfaction is our priority. See you soon on Brakestore.

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Bernard G.

Rating: 4 out of 5

Published on 23/02/2024 à 18h14 following a purchase from 24/01/2024

The work seems to have been done very seriously, I have not yet mounted the shoes. I will contact you in the future if needed. I

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Response from Brakestore Published on 06/03/2024

Thank you for your trust, Bernard. We are pleased to know that you are satisfied with our service. We remain at your disposal for any future orders or requests for information. Have a nice day!

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Robert C.

Rating: 4 out of 5

Published on 23/02/2024 à 10h43 following a purchase from 01/02/2024

product meets my expectations although the delay was a bit long

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Response from Brakestore Published on 06/03/2024

Thank you for your feedback, we are delighted that you are satisfied with your purchase at Brakestore. We will do our best to improve delivery speed in the future. Thank you for your trust and see you soon on our site.

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Daniel B.

Rating: 4 out of 5

Published on 02/02/2024 à 20h26 following a purchase from 10/01/2024

Products received conform to those ordered Pleasant kindness of Adrien over the phone Reception time a bit long

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Response from Brakestore Published on 16/02/2024

Thank you very much for your feedback, Daniel. We do our best to offer you quality products and impeccable customer service. Regarding the reception time, we take note of your comment and will do everything possible to improve it in the future. We hope to have the pleasure of seeing you again soon on our site.

J

Julien L.

Rating: 2 out of 5

Published on 21/01/2024 à 09h59 following a purchase from 01/12/2023

Good quality parts, but delivery times too long

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Response from Brakestore Published on 12/03/2024

Hello Julien, thank you for your feedback and your trust in our quality products. We take your comment about delivery times into account and are actively working to improve them. Thank you for your trust and see you soon on Brakestore.

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Claude C.

Rating: 4 out of 5

Published on 11/12/2023 à 21h05 following a purchase from 20/11/2023

Product as described and delivered within the expected timeframe

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Response from Brakestore Published on 15/12/2023

Thank you for your feedback, Claude. We are glad that our product and service satisfied you.

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Franck D.

Rating: 4 out of 5

Published on 06/12/2023 à 07h08 following a purchase from 19/09/2023

Great

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Response from Brakestore Published on 15/12/2023

Thank you Franck for your 5/5 review, we appreciate your support!

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Rene B.

Rating: 4 out of 5

Published on 30/11/2023 à 10h40 following a purchase from 22/11/2023

Seriousness

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Response from Brakestore Published on 15/12/2023

Thank you very much for your review! We are glad to know you are satisfied and we will do our best to continue providing you with exceptional quality service.

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Dimitri C.

Rating: 1 out of 5

Published on 25/10/2023 à 18h28 following a purchase from 10/10/2023

I am missing a part

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Response from Brakestore Published on 12/03/2024

Hello Dimitri, thank you for your feedback regarding our Brakestore site. We are sorry that you encountered a problem with your order. Can you please contact us directly so that we can find a quick solution to provide you with the missing part? We remain at your disposal for any assistance. Best regards, the Brakestore team.

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Dominique L.

Rating: 4 out of 5

Published on 13/10/2023 à 05h42 following a purchase from 25/09/2023

Very good telephone reception Advisor

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Response from Brakestore Published on 18/10/2023

Thank you Dominique for your positive review. We are delighted that our telephone advice satisfied you.

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Fabrice L.

Rating: 4 out of 5

Published on 11/10/2023 à 14h37 following a purchase from 27/07/2023

fast and compliant

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Response from Brakestore Published on 12/10/2023

Thank you Fabrice for leaving a review. We are happy that your order was delivered quickly and that the product met your expectations. We are glad to have satisfied you!

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Jacques E.

Rating: 4 out of 5

Published on 08/10/2023 à 17h20 following a purchase from 28/09/2023

Parts conform to what I ordered

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Response from Brakestore Published on 12/10/2023

Thank you, Jacques! We are delighted that you were satisfied with your order. We hope to serve you again soon.

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Bringas G.

Rating: 4 out of 5

Published on 25/09/2023 à 10h29 following a purchase from 17/09/2023

I am very happy and satisfied. Goods arrived well.

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Response from Brakestore Published on 04/10/2023

We are delighted that you were satisfied with the products and the delivery. Thank you very much for your review and your support.

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Didier G.

Rating: 1 out of 5

Published on 24/09/2023 à 15h59 following a purchase from 02/09/2023

Incomplete package

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Response from Brakestore Published on 02/01/2024

Hello Didier. We understand that you are not satisfied with your experience and we sincerely apologize. We will immediately resolve this issue and thank you for contacting us. We look forward to providing you with a better experience next time.

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Yves G.

Rating: 4 out of 5

Published on 19/07/2023 à 13h12 following a purchase from 16/06/2023

Good experience but a bit long delay

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Response from Brakestore Published on 20/07/2023

Thank you Yves for your feedback! We are happy that your experience at Brakestore was positive, and we are working hard to provide you with the best possible delays so that you receive your products as quickly as possible.

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Lucien B.

Rating: 4 out of 5

Published on 13/07/2023 à 13h35 following a purchase from 03/07/2023

Perfect delivered quickly

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Response from Brakestore Published on 17/07/2023

Thank you for your feedback, Lucien. We are happy that your order arrived quickly and that you are satisfied. We hope your experience with Brakestore was positive.

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Dominique M.

Rating: 4 out of 5

Published on 12/07/2023 à 12h10 following a purchase from 26/06/2023

Package well received, delay a bit long

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Response from Brakestore Published on 17/07/2023

Thank you for your feedback, Dominique. We apologize for the slightly long delay, but we will do our best to improve our service. We appreciate your support.

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Marc G.

Rating: 4 out of 5

Published on 26/06/2023 à 12h53 following a purchase from 10/06/2023

Very good.

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Response from Brakestore Published on 29/06/2023

Thank you very much Marc, we are very happy that you like Brakestore.

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Alain G.

Rating: 2 out of 5

Published on 23/06/2023 à 17h08 following a purchase from 03/06/2023

delivery too long 2 weeks

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Response from Brakestore Published on 02/01/2024

Hello Alain, thank you for your review and we sincerely apologize for the length of the delivery. We are doing everything possible to speed up the process and we hope your next experience will be more satisfactory. Thank you again!

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Michel T.

Rating: 2 out of 5

Published on 23/06/2023 à 08h57 following a purchase from 31/05/2023

ordered on May 31 and received on June 17 after 2 reminders, the first time I think it was an oversight and the second time the package stayed 8 days at the post office depot

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Response from Brakestore Published on 03/08/2023

Hello Michel,
We are truly sorry that your order was not delivered within the expected time frame. We understand your feelings and are doing everything we can to provide quality customer service and fast delivery. Thank you for your patience and trust.

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Franck D.

Rating: 4 out of 5

Published on 29/04/2023 à 10h03 following a purchase from 23/04/2023

Product as described, fast delivery

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Response from Brakestore Published on 03/05/2023

Thank you Franck, we are delighted that our products have satisfied you and that the delivery went well. We hope to see you again soon on Brakestore!

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Damien B.

Rating: 4 out of 5

Published on 28/04/2023 à 19h05 following a purchase from 11/04/2023

As requested, the product is compatible with my vehicle but I doubt ordering the springs as a supplement.

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Response from Brakestore Published on 03/05/2023

Thank you Damien for your comment. We do our best to provide you with quality products, and we are happy that your product is compatible with your vehicle. Please feel free to contact us if you have any doubts or questions regarding the product. Thank you again!

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Franck N.

Rating: 4 out of 5

Published on 26/03/2023 à 12h33 following a purchase from 15/03/2023

Fast

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Response from Brakestore Published on 27/03/2023

Hello,

We are delighted that your experience with our service has been satisfactory!

The Brakestore team

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Fabrice D.

Rating: 4 out of 5

Published on 15/03/2023 à 10h40 following a purchase from 08/03/2023

Good part. Perfect. Thank you

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Response from Brakestore Published on 20/03/2023

Hello,

We are delighted that your experience with our service has been satisfactory!

The Brakestore team

J

Jean-Louis B.

Rating: 4 out of 5

Published on 05/02/2023 à 15h40 following a purchase from 09/01/2023

The parts are compliant, nothing to complain about. However, the order was placed on January 9, the shipping was announced in 72h maximum... but that was not the case, I barely received it on February 3.

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Response from Brakestore Published on 11/05/2023

Thank you for your review, Jean-Louis. We apologize for the delay in your shipment, we will improve the service so that this does not happen again.

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Gilles B.

Rating: 4 out of 5

Published on 26/01/2023 à 13h05 following a purchase from 14/12/2022

Good services, happy with the result. Except missing circlip on a jaw shaft??????

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Nicolas C.

Rating: 4 out of 5

Published on 26/01/2023 à 12h47 following a purchase from 16/10/2022

Very nice work, but too bad the parts that hold the linings were not treated in the order. Otherwise nothing to say.

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Sylvain M.

Rating: 4 out of 5

Published on 20/01/2023 à 18h17 following a purchase from 16/01/2023

Order compliant, only downside the delivery took 4 days while the order was noted shipped on the same day I placed it. Otherwise nothing to say about the quality of the merchandise. Sylvain

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