Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
Caliper purchased for almost 300€ from Brakestore. I had to go there because the delay was extremely long... on site I pointed out to the responsible seller that the model seems to be the wrong side, confident, he concluded that the caliper I had was mounted upside down and pushed me to buy. Ultimately, the truck does not brake and Brakestore refuses to exchange or any commercial steps... I had to pay for a caliper again and pay the garage for the exchange. Finally, the problem is resolved, the braking has returned as before, their references are therefore erroneous. I end up with an extra caliper at 300€ as a souvenir... I give 1 star for the availability of the parts.
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Response from Brakestore
Hello,
Thank you for your message.
After your order, you contacted us because you preferred to move to save time on shipping, on site we examined your consigned caliper and we realized together that the caliper was not the right one but the left one. Having offered to replace the caliper with the correct one, you did not want to wait any longer, we do not mount parts on vehicles so it is impossible for us to assure you that the assembly is correct without having seen the original caliper beforehand. We have put contractual photos on our website that help avoid this kind of error. As specified in our General Sales Conditions, we unfortunately cannot take back parts that have been pressurized as they are no longer considered new.
Best regards,
The Brakestore team
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Jean Luc F.
Rating: 2 out of 5
following a purchase from 07/01/2023
Hello, the products I received do not match the original kits, for example: the dust covers of the calipers are different from the original parts and cannot be mounted in place. Second product: a master cylinder repair kit that only includes 4 seals when 5 are needed. Big disappointment, it's really regrettable because the site is quite well done.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. Please feel free to contact our customer service to remedy this error and allow us to refine our references.
Best regards,
The Brakestore team
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Franck L.
Rating: 4 out of 5
following a purchase from 03/01/2023
Delivery time a bit long but products matching the order hence the rating of 4/5.
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Olivier C.
Rating: 4 out of 5
following a purchase from 02/01/2023
First order super! Fast, compliant, perfect. Second order, received 15 days later and with 2 reminders... Too bad...
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Frederic L.
Rating: 4 out of 5
following a purchase from 06/12/2022
Good
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Richard
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied with the choice of parts listed in the catalog, however the time between the order being taken into account and the departure was delayed from the start. When it arrived at my place once taken into account by the delivery person in Orléans, it took 8 days to arrive in Briare. Best regards
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Patrice
Rating: 4 out of 5
following a purchase from 06/12/2022
Hello, Purchase of renovated struts very good careful work The package very well prepared with care Best regards
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Christian
Rating: 4 out of 5
following a purchase from 05/12/2022
For the first time, I am satisfied
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Martin
Rating: 4 out of 5
following a purchase from 02/12/2022
Quality listening and advice
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Christophe
Rating: 4 out of 5
following a purchase from 30/11/2022
The customer advisor I spoke to on the phone was very good, unfortunately for me they called me back to say that I had faulty struts and we found a solution that suits me perfectly, plus I was able to hand over my payment in person at the Lyon Auto Era show. Top!!!!!
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David
Rating: 4 out of 5
following a purchase from 03/12/2022
Overall, the work is very satisfactory and my Lancia Beta struts are now like new, it's perfect, thanks to the Brakestore team. In terms of communication, it needs improvement (no acknowledgment of receipt of the package) and the exchange with the customer could be better.
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David
Rating: 4 out of 5
following a purchase from 02/12/2022
Good but I would have liked a little less delay, I think my package was forgotten!
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Daniel
Rating: 4 out of 5
following a purchase from 10/11/2022
A faster shipment would be perfect as I waited a while for 2 hoses, otherwise everything else is very good.
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Philippe
Rating: 4 out of 5
following a purchase from 11/11/2022
Very satisfied with the service, average quality photo of the composition of a batch.
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Jean-Pierre
Rating: 4 out of 5
following a purchase from 14/11/2022
Precise presentation of the work, reasonable price, deadlines met.
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Lionel
Rating: 4 out of 5
following a purchase from 21/10/2022
I was well informed regarding my question to obtain the right product. However, I would have liked to be kept updated about the stock shortage on the parts I needed. It's not a big deal because I didn't have any urgency. The phone contact on this subject was very good.
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David
Rating: 4 out of 5
following a purchase from 18/10/2022
You are one of those too rare companies that we love to work with. That's it.
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Sylvain
Rating: 4 out of 5
following a purchase from 30/09/2022
Delivery in accordance with the order.
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Stephane
Rating: 4 out of 5
following a purchase from 04/08/2022
excellent relationship, too bad that the information about a slowdown was not taken into account during the summer period. A stress that could have been avoided, Nevertheless the intervention of the responsible substitute, manages the situation as best as possible, thank you to him, sincerely
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Hugo
Rating: 4 out of 5
following a purchase from 31/07/2022
Very good experience even if the delivery time was extended, the manager did what was necessary immediately after I informed him of the delay by email. He personally called me to apologize and offered a faster delivery so that I could be assisted. This is rather rare these days.
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Alex
Rating: 4 out of 5
following a purchase from 11/07/2022
Impeccable service. Very correct delivery times
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Manuel
Rating: 4 out of 5
following a purchase from 06/07/2022
Impeccable except for a slight delay
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Mark
Rating: 4 out of 5
following a purchase from 24/06/2022
A bit long but top quality
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Alain
Rating: 4 out of 5
following a purchase from 27/05/2022
Impeccable products, slightly long delays.
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Jean Philippe
Rating: 4 out of 5
following a purchase from 26/05/2022
The professionalism and availability of parts that are increasingly difficult to find.
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Patrice
Rating: 4 out of 5
following a purchase from 21/04/2022
Capital and appreciated in these times devoted to online isolation, there is someone pleasant and competent who answers you on the phone! I haven't tested the restored part yet, but the restoration is very clean and the part looks new.
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Gilbert
Rating: 1 out of 5
following a purchase from 10/01/2022
One month to send the parts is not normal.
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Response from Brakestore
Hello Gilbert,
We are sorry that you had to wait so long to receive your parts. It is true that this is not our usual practice and we are working to ensure that it does not happen again in the future. Thank you for your patience.
V
Vincent
Rating: 4 out of 5
following a purchase from 10/01/2022
Delivery of a very difficult part to find. So it's good and it shows your dynamism. Delivery time not respected as announced = 3/4 days and in fact = +/- 15 days.
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Franck
Rating: 4 out of 5
following a purchase from 04/12/2021
Second brake caliper completely refurbished for an old car. Very good work, serious team and good contact. Slightly extended deadline of a few days due to COVID. Company to recommend without hesitation for this type of refurbishment.
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Brian
Rating: 4 out of 5
following a purchase from 16/12/2021
Satisfied with the service, advice, and product.
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Christian
Rating: 4 out of 5
following a purchase from 14/11/2021
Delivery times a bit long.
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Besson
Rating: 4 out of 5
following a purchase from 26/10/2021
Serious and available, the team was able to answer my questions and provide me with the part corresponding to my expectations. The only downside is a delivery much longer than expected
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Marc
Rating: 4 out of 5
following a purchase from 03/11/2021
very good and fast, competitive price.
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Ludovic
Rating: 4 out of 5
following a purchase from 15/10/2021
Satisfied with the work. But very long delay.
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Alexis
Rating: 2 out of 5
following a purchase from 28/09/2021
Delivery times given were not respected at all. You say 2 to 3 working days... it took more than 3 weeks.
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Response from Brakestore
Hello Alexis,
We are really sorry for the unusual delivery delay. We are working hard to ensure delivery times are as accurate as possible. We take note of your comment and will do our best to improve our services. We apologize once again for the inconvenience caused.
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Alain
Rating: 4 out of 5
following a purchase from 01/10/2021
Service conforming, delivery service a bit long but still acceptable
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Johnny
Rating: 4 out of 5
following a purchase from 04/10/2021
Parts conform, correct delivery
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Jean-Pierre
Rating: 4 out of 5
following a purchase from 02/10/2021
Pros: Quality of listening, and speed of delivery.. Quality product, to have over time. Cons: Website needs improvement
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