Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
We are sorry that you experienced delays in your delivery, however we hope that you are satisfied with your purchase.
The Brakestore team
F
Franck P.
Rating: 5 out of 5
following a purchase from 07/02/2023
Fast shipping, part conforms.
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Response from Brakestore
Hello,
We are delighted that your experience with our service was satisfactory!
The Brakestore team
P
Pierre D.
Rating: 5 out of 5
following a purchase from 01/02/2023
Very satisfied with the service, they called immediately to confirm that they had one of the ordered parts, but not the other, and quickly refunded me the surplus. I was able to order the missing part immediately elsewhere and not have any delay on my repair.
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Response from Brakestore
Hello,
We are delighted that your experience with our service was satisfactory!
The Brakestore team
P
Patrick G.
Rating: 5 out of 5
following a purchase from 06/02/2023
Hello, product received quickly and in accordance with my order.
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Response from Brakestore
Hello,
We are delighted that your experience with our service was satisfactory!
The Brakestore team
C
Christophe D.
Rating: 5 out of 5
following a purchase from 06/02/2023
Very good and fast thank you
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Response from Brakestore
Hello,
We are delighted that your experience with our service was satisfactory!
The Brakestore team
H
Hubert B.
Rating: 5 out of 5
following a purchase from 01/02/2023
Very good, fast, even very fast and compliant parts
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
P
Philippe C.
Rating: 5 out of 5
following a purchase from 02/02/2023
Delivered very quickly, compliant with the assembly: it's perfect
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
J
Joao M.
Rating: 5 out of 5
following a purchase from 02/02/2023
Top service, fast and serious
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Response from Brakestore
Hello,
We are delighted that our service has satisfied you.
See you soon,
The Brakestore team
S
Sebastien L.
Rating: 3 out of 5
following a purchase from 20/01/2023
At the time of the order everything was supposed to be available but I waited almost 15 days for restocking. Too bad.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. We do our best to satisfy our customers and shorten our shipping times, unfortunately some products are in shortage and this affects our stocks.
We remain at your disposal,
The Brakestore team
P
Patrice P.
Rating: 5 out of 5
following a purchase from 19/01/2023
Top
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Jean-Louis B.
Rating: 4 out of 5
following a purchase from 09/01/2023
The parts are compliant, nothing to complain about. However, the order was placed on January 9, the shipping was announced in 72h maximum... but that was not the case, I barely received it on February 3.
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Response from Brakestore
Thank you for your review, Jean-Louis. We apologize for the delay in your shipment, we will improve the service so that this does not happen again.
J
Jose P.
Rating: 5 out of 5
following a purchase from 23/01/2023
Very fast and very satisfied with the received parts. Thank you
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Response from Brakestore
Thank you very much, Jose. We are delighted that you are satisfied and that the parts reached you quickly.
J
Jerôme P.
Rating: 3 out of 5
following a purchase from 15/11/2022
Renovated brake calipers for our Renault 5. Top work but a lot of delay. You really have to follow up with the company to get news. But top quality
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Response from Brakestore
Thank you very much for your review, Jérôme! We apologize for the delay and we are committed to improving this aspect of the service. We are happy that you appreciate the quality of our work.
G
Gilles B.
Rating: 4 out of 5
following a purchase from 14/12/2022
Good services, happy with the result. Except missing circlip on a jaw shaft??????
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Nicolas C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Very nice work, but too bad the parts that hold the linings were not treated in the order. Otherwise nothing to say.
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Sylvain M.
Rating: 4 out of 5
following a purchase from 16/01/2023
Order compliant, only downside the delivery took 4 days while the order was noted shipped on the same day I placed it. Otherwise nothing to say about the quality of the merchandise. Sylvain
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Sofian M.
Rating: 1 out of 5
following a purchase from 09/01/2023
Caliper purchased for almost 300€ from Brakestore. I had to go there because the delay was extremely long... on site I pointed out to the responsible seller that the model seems to be the wrong side, confident, he concluded that the caliper I had was mounted upside down and pushed me to buy. Ultimately, the truck does not brake and Brakestore refuses to exchange or any commercial steps... I had to pay for a caliper again and pay the garage for the exchange. Finally, the problem is resolved, the braking has returned as before, their references are therefore erroneous. I end up with an extra caliper at 300€ as a souvenir... I give 1 star for the availability of the parts.
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Response from Brakestore
Hello,
Thank you for your message.
After your order, you contacted us because you preferred to move to save time on shipping, on site we examined your consigned caliper and we realized together that the caliper was not the right one but the left one. Having offered to replace the caliper with the correct one, you did not want to wait any longer, we do not mount parts on vehicles so it is impossible for us to assure you that the assembly is correct without having seen the original caliper beforehand. We have put contractual photos on our website that help avoid this kind of error. As specified in our General Sales Conditions, we unfortunately cannot take back parts that have been pressurized as they are no longer considered new.
Best regards,
The Brakestore team
N
Nicolas P.
Rating: 5 out of 5
following a purchase from 27/12/2022
very good quality, complete kit as expected! I recommend
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Response from Brakestore
Thank you very much for your review, Nicolas! We are delighted that you appreciate our products and that you recommend us.
F
Franck L.
Rating: 4 out of 5
following a purchase from 03/01/2023
Delivery time a bit long but products matching the order hence the rating of 4/5.
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Francois P.
Rating: 5 out of 5
following a purchase from 02/01/2023
PERFECT AVAILABILITY
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Olivier C.
Rating: 4 out of 5
following a purchase from 02/01/2023
First order super! Fast, compliant, perfect. Second order, received 15 days later and with 2 reminders... Too bad...
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Sébastien R.
Rating: 3 out of 5
following a purchase from 02/01/2023
A bit long delay. I asked to change the delivery address. It was not done.
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Response from Brakestore
Hello, Unfortunately we could not change your delivery address and we apologize for that. The Brakestore team
C
Christian S.
Rating: 5 out of 5
following a purchase from 07/01/2023
Package received quite quickly and well packaged - Useful advice before ordering - I haven't mounted the kit yet but it should be fine - I recommend
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Fabien E.
Rating: 3 out of 5
following a purchase from 28/11/2022
Somewhat disappointed with the finish, doing a lot of restoration I think I would have achieved a superior quality result, but due to lack of time........
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Response from Brakestore
Hello, We are sorry that you are disappointed with the result of the restoration of your struts. Please feel free to contact our customer service at 03 23 23 12 00 so they can understand what can be improved in our restoration process. Best regards, The Brakestore team
F
Frederic L.
Rating: 4 out of 5
following a purchase from 06/12/2022
Good
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Tanguy
Rating: 5 out of 5
following a purchase from 09/12/2022
Perfect and fast
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Philippe
Rating: 5 out of 5
following a purchase from 07/12/2022
Efficient and a good quality/price ratio
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Pascal
Rating: 5 out of 5
following a purchase from 07/12/2022
Very good telephone reception. My contact took the time to search for the parts corresponding to my needs and to ensure that they were in physical stock. Fast delivery. I recommend Brakestore
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Richard
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied with the choice of parts listed in the catalog, however the time between the order being taken into account and the departure was delayed from the start. When it arrived at my place once taken into account by the delivery person in Orléans, it took 8 days to arrive in Briare. Best regards
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Patrice
Rating: 4 out of 5
following a purchase from 06/12/2022
Hello, Purchase of renovated struts very good careful work The package very well prepared with care Best regards
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Bruno
Rating: 5 out of 5
following a purchase from 28/11/2022
I did not know your site. I discovered it. The product is good, the shipping is careful and fast. I recommend you. It would be good to have a tax-exempt pricing for people who send to the DOM. Otherwise, we pay VAT twice, that of the mainland and that of the department.
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Christian
Rating: 4 out of 5
following a purchase from 05/12/2022
For the first time, I am satisfied
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Martin
Rating: 4 out of 5
following a purchase from 02/12/2022
Quality listening and advice
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Florent
Rating: 5 out of 5
following a purchase from 01/12/2022
I am satisfied with the welcome and kindness of the person, I regret a bit the delay of the repair independent of your company, thank you cordially
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Ludovic
Rating: 5 out of 5
following a purchase from 29/11/2022
Quick handling of a complicated brake caliper repair
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Florian
Rating: 5 out of 5
following a purchase from 02/12/2022
Nothing to report, fast and serious
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Tanguy
Rating: 5 out of 5
following a purchase from 04/12/2022
Fast shipping, serious company. Top.
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C
Christophe
Rating: 4 out of 5
following a purchase from 30/11/2022
The customer advisor I spoke to on the phone was very good, unfortunately for me they called me back to say that I had faulty struts and we found a solution that suits me perfectly, plus I was able to hand over my payment in person at the Lyon Auto Era show. Top!!!!!
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David
Rating: 4 out of 5
following a purchase from 03/12/2022
Overall, the work is very satisfactory and my Lancia Beta struts are now like new, it's perfect, thanks to the Brakestore team. In terms of communication, it needs improvement (no acknowledgment of receipt of the package) and the exchange with the customer could be better.
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David
Rating: 4 out of 5
following a purchase from 02/12/2022
Good but I would have liked a little less delay, I think my package was forgotten!
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