Reviews Brakestore : Discover customer reviews from brakestore.com (Page 2)

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Jean Jacques B.

Published on 14/03/2025 à 17h07 following a purchase from 06/01/2025

Very good

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Jean Pierre N.

Published on 02/03/2025 à 18h56 following a purchase from 28/02/2025

Everything was fine. Thank you very much.

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Herve Q.

Published on 17/02/2025 à 16h44 following a purchase from 22/01/2025

I got what I wanted and it works.

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Alexandre M.

Published on 19/01/2025 à 10h21 following a purchase from 19/12/2024

Communication problem about being closed during the holidays until January 6. Order placed on the 19th, nowhere written closed during the holidays, shipped on January 12 yet well written 'shipped within 72h after payment'. I asked for a goodwill gesture for my next order.

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Aurélien L.

Published on 19/07/2024 à 15h39 following a purchase from 04/07/2024

There was a spring missing in my b80 brake shoe kit.

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Response from Brakestore Published on 22/07/2024

Hello,
Thank you for your feedback.
Do not hesitate to contact us at 03.23.23.1200 to specify the missing part.
We will be happy to send it to you quickly.
See you soon.
The Brakestore team.

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Pascal T.

Published on 20/06/2024 à 05h32 following a purchase from 28/05/2024

Disappointed with the processing and delivery time. 6 days to receive an email for order preparation and 5 more days for delivery. I expected faster for a site focused solely on braking and which, in my opinion, should have almost all its references in stock to be responsive, I have doubts here. The order is compliant and delivered well packaged, that is good. If you can, improve the search engine because the current one is really very light. Persevere because the idea is good, but availability and responsiveness are needed. Best regards.

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Patrick L.

Published on 19/06/2024 à 11h48 following a purchase from 29/05/2024

Long delay, item received with missing parts so I am unhappy

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Alain H.

Published on 19/06/2024 à 10h41 following a purchase from 01/06/2024

The dust seal of the piston does not match the original one, the development stroke is not good

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Johann D.

Published on 04/06/2024 à 17h36 following a purchase from 12/05/2024

Purchase of a FRONT BRAKE CALIPER REPAIR KIT - SUMITOMO - SUBARU, missing the two small seals located between the two parts of the caliper... For the rest, it is compliant.

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Christophe B.

Published on 03/06/2024 à 20h07 following a purchase from 17/05/2024

Order sent very quickly. Serious site

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Marc L.

Published on 15/04/2024 à 05h04 following a purchase from 25/03/2024

Product delivered correctly and of quality. Slow delivery, more than 10 days to receive seals. Was there a problem?

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Response from Brakestore Published on 22/04/2024

Hello,

We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.

Best regards,
The Brakestore team

J

Jean-Baptiste C.

Published on 30/03/2024 à 13h38 following a purchase from 18/03/2024

Products compliant but delivery much too long especially for products displayed as 'in stock' online but which after invoice validation must be transferred from elsewhere...

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Philippe F.

Published on 27/03/2024 à 20h56 following a purchase from 02/03/2024

Satisfied with the service

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Response from Brakestore Published on 28/03/2024

Thank you for your positive feedback on our Brakestore site, we are delighted to see that our service satisfied you. Please feel free to contact us again for any other requests. Have a nice day!

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Francois P.

Published on 27/03/2024 à 10h56 following a purchase from 19/03/2024

Order received with not the right products

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Response from Brakestore Published on 27/03/2024

Hello Francois,

Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.

Thank you for your trust and understanding.

The Brakestore team.

C

Christian S.

Published on 21/03/2024 à 10h37 following a purchase from 04/03/2024

Incomplete order, I am still waiting for the missing parts. I was assured that I would receive them at the beginning of the week. One star is already too much

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Patrick H.

Published on 11/03/2024 à 17h48 following a purchase from 31/01/2024

I ordered on January 31 and received it on March 9, it's long, the package was not properly wrapped and arrived all crushed, it's a hot glue pot with no usage information or its dangers, pot shiny metal color. To get information, I had to discuss the ins and outs with a salesperson, who tells me that this information is not communicable, a trade secret within Brakestore??? I find it amazing to have no information and precautions on the use of a chemical product that is sold!

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Response from Brakestore Published on 28/03/2024

Hello,

We are sorry for the wait you experienced to receive your package and the condition in which you received it. We take your feedback seriously and are constantly improving to better satisfy our customers.
Regarding the composition and use of the product, it is a product used only by professionals who know how to use it. Our technician provided you with the usage instructions for the glue but could not provide you with the replenishment techniques which are our core business.

Best regards,
The Brakestore team

J

Jean Paul P.

Published on 02/03/2024 à 13h28 following a purchase from 29/02/2024

Serious site

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Response from Brakestore Published on 06/03/2024

Thank you for your positive feedback, we are delighted that you appreciated our service. Your satisfaction is our priority. See you soon on Brakestore.

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Bernard G.

Published on 23/02/2024 à 18h14 following a purchase from 24/01/2024

The work seems to have been done very seriously, I have not yet mounted the shoes. I will contact you in the future if needed. I

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Response from Brakestore Published on 06/03/2024

Thank you for your trust, Bernard. We are pleased to know that you are satisfied with our service. We remain at your disposal for any future orders or requests for information. Have a nice day!

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Philippe C.

Published on 23/02/2024 à 18h07 following a purchase from 07/02/2024

Delay much longer than announced.

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Response from Brakestore Published on 12/03/2024

Good evening Philippe, thank you for your feedback. We are sorry that the delivery times did not meet your expectations. We take your comments into account to improve our service. Thank you for your trust and see you soon on Brakestore.

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Jean B.

Published on 23/02/2024 à 12h23 following a purchase from 10/02/2024

delivery times too long. Order validated on 12/02, entrusted to the post on 15/02, delivery on 20/02 for equipment reputed to be in stock with a vehicle immobilized on the lift bridge.

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Response from Brakestore Published on 12/03/2024

Hello Jean, thank you for your feedback on our Brakestore site. We are sorry for the delivery time being longer than expected. We are doing everything we can to improve our timelines and are listening to your feedback to improve. We hope that despite this inconvenience, you are satisfied with your order. Thank you for your trust. The Brakestore team.

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Robert C.

Published on 23/02/2024 à 10h43 following a purchase from 01/02/2024

product meets my expectations although the delay was a bit long

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Response from Brakestore Published on 06/03/2024

Thank you for your feedback, we are delighted that you are satisfied with your purchase at Brakestore. We will do our best to improve delivery speed in the future. Thank you for your trust and see you soon on our site.

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Daniel B.

Published on 02/02/2024 à 20h26 following a purchase from 10/01/2024

Products received conform to those ordered Pleasant kindness of Adrien over the phone Reception time a bit long

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Response from Brakestore Published on 16/02/2024

Thank you very much for your feedback, Daniel. We do our best to offer you quality products and impeccable customer service. Regarding the reception time, we take note of your comment and will do everything possible to improve it in the future. We hope to have the pleasure of seeing you again soon on our site.

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Claude C.

Published on 11/12/2023 à 21h05 following a purchase from 20/11/2023

Product as described and delivered within the expected timeframe

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Response from Brakestore Published on 15/12/2023

Thank you for your feedback, Claude. We are glad that our product and service satisfied you.

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Gatien B.

Published on 06/12/2023 à 11h34 following a purchase from 13/11/2023

Delay a bit too long 4 days on the site 3 weeks in reality

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Response from Brakestore Published on 15/12/2023

Thank you for your feedback Gatien. We are sorry that we cannot always offer the best delivery service and we are working to improve the situation. We thank you for your patience.

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Franck D.

Published on 06/12/2023 à 07h08 following a purchase from 19/09/2023

Great

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Response from Brakestore Published on 15/12/2023

Thank you Franck for your 5/5 review, we appreciate your support!

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Rene B.

Published on 30/11/2023 à 10h40 following a purchase from 22/11/2023

Seriousness

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Response from Brakestore Published on 15/12/2023

Thank you very much for your review! We are glad to know you are satisfied and we will do our best to continue providing you with exceptional quality service.

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Dimitri C.

Published on 25/10/2023 à 18h28 following a purchase from 10/10/2023

I am missing a part

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Response from Brakestore Published on 12/03/2024

Hello Dimitri, thank you for your feedback regarding our Brakestore site. We are sorry that you encountered a problem with your order. Can you please contact us directly so that we can find a quick solution to provide you with the missing part? We remain at your disposal for any assistance. Best regards, the Brakestore team.

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Dominique L.

Published on 13/10/2023 à 05h42 following a purchase from 25/09/2023

Very good telephone reception Advisor

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Response from Brakestore Published on 18/10/2023

Thank you Dominique for your positive review. We are delighted that our telephone advice satisfied you.

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Philippe J.

Published on 11/10/2023 à 14h53 following a purchase from 19/07/2023

Hello Initial product not available the equivalent much too long for delivery

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Response from Brakestore Published on 02/01/2024

Thank you for your review, Philippe. We are sorry that the initial product was not available and that the delivery time for the replacement product was longer. We will do our best to improve our service so that this situation does not happen again.

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Fabrice L.

Published on 11/10/2023 à 14h37 following a purchase from 27/07/2023

fast and compliant

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Response from Brakestore Published on 12/10/2023

Thank you Fabrice for leaving a review. We are happy that your order was delivered quickly and that the product met your expectations. We are glad to have satisfied you!

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Jacques E.

Published on 08/10/2023 à 17h20 following a purchase from 28/09/2023

Parts conform to what I ordered

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Response from Brakestore Published on 12/10/2023

Thank you, Jacques! We are delighted that you were satisfied with your order. We hope to serve you again soon.

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Bringas G.

Published on 25/09/2023 à 10h29 following a purchase from 17/09/2023

I am very happy and satisfied. Goods arrived well.

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Response from Brakestore Published on 04/10/2023

We are delighted that you were satisfied with the products and the delivery. Thank you very much for your review and your support.

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Didier G.

Published on 24/09/2023 à 15h59 following a purchase from 02/09/2023

Incomplete package

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Response from Brakestore Published on 02/01/2024

Hello Didier. We understand that you are not satisfied with your experience and we sincerely apologize. We will immediately resolve this issue and thank you for contacting us. We look forward to providing you with a better experience next time.

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Paul-Alexandre D.

Published on 14/09/2023 à 10h00 following a purchase from 12/08/2023

The delivery was a bit long

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Response from Brakestore Published on 15/09/2023

I am sorry that the delivery was a bit long. We do our best to ensure fast and efficient delivery, and we apologize for not meeting your expectations. I hope you still enjoyed your product.

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Alain R.

Published on 23/07/2023 à 15h22 following a purchase from 06/06/2023

I had the four calipers restored with you, upon receipt I tried them all and they are fine. The car was immobilized for two and a half years for various reasons, when I pick it up one caliper does not work. I ask the concerned service, they do not want to know anything, it's my fault. Moral of the story, I took it apart and returned it to them for repair and I paid 260 euros.

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Response from Brakestore Published on 27/07/2023

Hello,

We regret to learn about the difficulties you encountered with one of the calipers of your car, following their restoration with us in 2020. We understand how frustrating this can be. However, given that your vehicle was immobilized for 2 and a half years and that the parts were functioning correctly during the initial installation, we unfortunately cannot take responsibility for the return of the calipers. Please note that our warranty is valid for one year from the date of receipt of the restored parts.

We would like to thank you for your understanding and for your loyalty to our company. Your satisfaction as a customer is paramount to us, and we take your comments very seriously to improve our services.

Please do not hesitate to contact us if you have any other questions or needs.

Best regards,
The Brakestore team

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Yves G.

Published on 19/07/2023 à 13h12 following a purchase from 16/06/2023

Good experience but a bit long delay

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Response from Brakestore Published on 20/07/2023

Thank you Yves for your feedback! We are happy that your experience at Brakestore was positive, and we are working hard to provide you with the best possible delays so that you receive your products as quickly as possible.

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Lucien B.

Published on 13/07/2023 à 13h35 following a purchase from 03/07/2023

Perfect delivered quickly

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Response from Brakestore Published on 17/07/2023

Thank you for your feedback, Lucien. We are happy that your order arrived quickly and that you are satisfied. We hope your experience with Brakestore was positive.

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Thomas C.

Published on 12/07/2023 à 12h54 following a purchase from 27/06/2023

Order almost compliant except for an error on a piston seal, with a diameter of 42mm instead of 40mm… A hassle to find one and the job is at a standstill

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Response from Brakestore Published on 17/07/2023

We are truly sorry for this error. We invite you to contact us directly to discuss a solution to find the correct size seal.

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Dominique M.

Published on 12/07/2023 à 12h10 following a purchase from 26/06/2023

Package well received, delay a bit long

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Response from Brakestore Published on 17/07/2023

Thank you for your feedback, Dominique. We apologize for the slightly long delay, but we will do our best to improve our service. We appreciate your support.

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Jérôme S.

Published on 29/06/2023 à 18h30 following a purchase from 14/06/2023

Parts are compliant and satisfactory. ...BUT the delay is far too long between the order validation date and the shipping date of the parts!

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Response from Brakestore Published on 04/07/2023

Thank you for your feedback, Jérôme. We are sorry that you encountered this delay. We do our best to ensure our customers receive their parts as quickly as possible.

Customer reviews of Brakestore

Summary of reviews

Reviews 1, 3 and 4 stars