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O
Rating: 2 out of 5
this is my 1st order, very delayed and error in the delivered parts.
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Customer reviews of Brakestore
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 800 published reviews
Summary of reviews
Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
2 star reviews
Reset filtersB
Rating: 2 out of 5
Good product. The only downside, and not the least, is the delivery time: 12 days between the order and delivery...
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T
Rating: 2 out of 5
I am satisfied with the fast delivery but much less with the parts. The website clearly states the correct dimensions for my wheel cylinder but the product does not match... (The kit comes with cups and not with lip seals) I am very disappointed because this is an urgent need.
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D
Rating: 2 out of 5
I placed 2 orders with brainstorming, the 1st for the rear brake caliper seals, satisfied with the parts and the reasonable delivery time, 2 weeks. The 2nd for the 2 front calipers, delay 4 weeks, I had sent a message to know the delivery intentions, basic response, in processing!!! After 4 weeks finally, on the 2 repair kits, 2 thin seals are larger than the caliper piston at 30mm which makes it impossible to install. I don't want to be unprofessional but when it's too big!!! I ordered another kit but on another site. I can't give a good rating when it's not good Sorry
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F
Rating: 2 out of 5
I saw in the photo that there were rivets but to my great surprise there were none and when I called to find out I was just told that the photo was not updated so my satisfaction is not good
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G
Rating: 2 out of 5
Reconditioning of 504 coupe calipers, 6 weeks delay, and after a year back again, return for repair for a caliper. At my expense obviously...
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G
Rating: 2 out of 5
Does not match my model despite the description, and long shipping.
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J
Rating: 2 out of 5
I ordered brakes that took a month to arrive and when I installed them my truck wouldn't move due to a flange larger than the original, I am disappointed that they can't reproduce a part identically.
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L
Rating: 2 out of 5
Very poorly designed site, easy to make mistakes, the old one was much more accessible
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P
Rating: 2 out of 5
Good evening, my 2 orders have greatly exceeded the initial 72-hour deadline (the first one was apparently delivered more than 15 days later due to strikes, and the second one took about 3 weeks due to the carrier!). Moreover, the bleed screws of the rear calipers do not screw into their places because the threading is not the same. Otherwise, the package was well prepared and the phone reception was correct.
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S
Rating: 2 out of 5
The rarity and quality of the parts would have deserved 5 stars... except that only 1 of the 2 sellers was sincere with me regarding the problem with my order. So a big thank you to Mr. for his honesty and speed, I won't say the same for his colleague. Best regards
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J
Rating: 2 out of 5
Good quality parts, but delivery times too long
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Response from Brakestore
Hello Julien, thank you for your feedback and your trust in our quality products. We take your comment about delivery times into account and are actively working to improve them. Thank you for your trust and see you soon on Brakestore.
A
Rating: 2 out of 5
delivery too long 2 weeks
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Response from Brakestore
Hello Alain, thank you for your review and we sincerely apologize for the length of the delivery. We are doing everything possible to speed up the process and we hope your next experience will be more satisfactory. Thank you again!
M
Rating: 2 out of 5
ordered on May 31 and received on June 17 after 2 reminders, the first time I think it was an oversight and the second time the package stayed 8 days at the post office depot
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Response from Brakestore
Hello Michel,
We are truly sorry that your order was not delivered within the expected time frame. We understand your feelings and are doing everything we can to provide quality customer service and fast delivery. Thank you for your patience and trust.
We are truly sorry that your order was not delivered within the expected time frame. We understand your feelings and are doing everything we can to provide quality customer service and fast delivery. Thank you for your patience and trust.
J
Rating: 2 out of 5
Hello, the products I received do not match the original kits, for example: the dust covers of the calipers are different from the original parts and cannot be mounted in place. Second product: a master cylinder repair kit that only includes 4 seals when 5 are needed. Big disappointment, it's really regrettable because the site is quite well done.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. Please feel free to contact our customer service to remedy this error and allow us to refine our references.
Best regards,
The Brakestore team
We apologize for the inconvenience caused. Please feel free to contact our customer service to remedy this error and allow us to refine our references.
Best regards,
The Brakestore team
A
Rating: 2 out of 5
Delivery times given were not respected at all. You say 2 to 3 working days... it took more than 3 weeks.
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Response from Brakestore
Hello Alexis,
We are really sorry for the unusual delivery delay. We are working hard to ensure delivery times are as accurate as possible. We take note of your comment and will do our best to improve our services. We apologize once again for the inconvenience caused.
We are really sorry for the unusual delivery delay. We are working hard to ensure delivery times are as accurate as possible. We take note of your comment and will do our best to improve our services. We apologize once again for the inconvenience caused.