Customer reviews of Brakestore

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 800 published reviews
5 645 81% 4 83 10% 3 37 5% 2 16 2% 1 19 2%

Summary of reviews

Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.

Reviews 2, 3, 4 and 5 stars

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T
Thierry G.
Rating: 5 out of 5
following a purchase from 14/01/2025
good overall
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Jerome G.
Rating: 5 out of 5
following a purchase from 23/01/2025
Good presentation Responds to the request I recommend
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Stephane G.
Rating: 5 out of 5
following a purchase from 13/01/2025
Very good service, I had a brake caliper for J9 redone, which I received as if it were a standard exchange.
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Alexandre M.
Rating: 3 out of 5
following a purchase from 19/12/2024
Communication problem about being closed during the holidays until January 6. Order placed on the 19th, nowhere written closed during the holidays, shipped on January 12 yet well written 'shipped within 72h after payment'. I asked for a goodwill gesture for my next order.
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Christine V.
Rating: 5 out of 5
following a purchase from 05/12/2024
Product compliant, I recommend.
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Francis D.
Rating: 5 out of 5
following a purchase from 26/11/2024
very professional work very good contact perfect
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Simon F.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very good
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David H.
Rating: 5 out of 5
following a purchase from 28/10/2024
Very warm welcome and very professional
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Christophe L.
Rating: 5 out of 5
following a purchase from 25/09/2024
Perfect transaction, high quality product. I recommend
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Philippe J.
Rating: 5 out of 5
following a purchase from 03/09/2024
Order placed on the site after being in contact with an advisor by email. Order placed on Tuesday 03-09 and received on Tuesday 10-09-2024. (a bit long between the order and the shipment). But the ordered products match my order, thank you
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Jean Michel B.
Rating: 5 out of 5
following a purchase from 02/09/2024
Perfect transaction. Reception and telephone information really very good. I will not hesitate, if needed, to call on their service again. Thank you to you and your team
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Eddie P.
Rating: 5 out of 5
following a purchase from 11/07/2024
Perfect
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Jean Claude V.
Rating: 5 out of 5
following a purchase from 25/06/2024
Hello, Very good arrangement with the representative, helpful, very nice. The person was very good advice. I can only recommend. Very serious company.
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Nicolas B.
Rating: 5 out of 5
following a purchase from 17/07/2024
Looks good.
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H
Herve W.
Rating: 5 out of 5
following a purchase from 16/04/2024
Beautiful work without delay. This is not my first order with Brakestore. I can only recommend this company.
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Thierry B.
Rating: 5 out of 5
following a purchase from 13/06/2024
Serious site, gives good advice when we call them.
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Patrick B.
Rating: 5 out of 5
following a purchase from 15/06/2024
Satisfied
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Michel G.
Rating: 5 out of 5
following a purchase from 25/04/2024
Very professional staff. I recommend
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Pascal T.
Rating: 3 out of 5
following a purchase from 28/05/2024
Disappointed with the processing and delivery time. 6 days to receive an email for order preparation and 5 more days for delivery. I expected faster for a site focused solely on braking and which, in my opinion, should have almost all its references in stock to be responsive, I have doubts here. The order is compliant and delivered well packaged, that is good. If you can, improve the search engine because the current one is really very light. Persevere because the idea is good, but availability and responsiveness are needed. Best regards.
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Xavier D.
Rating: 5 out of 5
following a purchase from 27/05/2024
Very responsive to complete an oversight in my order. Fast service, impeccable packaging. Very good
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Alexandre M.
Rating: 5 out of 5
following a purchase from 03/06/2024
very professional
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Henri W.
Rating: 5 out of 5
following a purchase from 11/06/2024
Very satisfied with my order
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Jean Marc L.
Rating: 5 out of 5
following a purchase from 24/04/2024
Top
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Stephane F.
Rating: 5 out of 5
following a purchase from 05/06/2024
Very satisfied, except for delivery time longer than expected.
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Canu N.
Rating: 5 out of 5
following a purchase from 22/05/2024
Very good service
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Bringas G.
Rating: 5 out of 5
following a purchase from 20/05/2024
I am satisfied. Thank you.
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Johann D.
Rating: 3 out of 5
following a purchase from 12/05/2024
Purchase of a FRONT BRAKE CALIPER REPAIR KIT - SUMITOMO - SUBARU, missing the two small seals located between the two parts of the caliper... For the rest, it is compliant.
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Alain F.
Rating: 5 out of 5
following a purchase from 05/05/2024
Very good quality repair kit. Seals of the right size which is not always the case with other vendors.
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Nicolas B.
Rating: 5 out of 5
following a purchase from 16/05/2024
Extra
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Pascal O.
Rating: 5 out of 5
following a purchase from 17/05/2024
Perfect, received quickly in good condition as expected. Serious supplier with a contact person attentive to my needs
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D
Didier R.
Rating: 5 out of 5
following a purchase from 24/04/2024
Very good quality and very good service, as always
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Roy S.
Rating: 5 out of 5
following a purchase from 16/05/2024
An English language version of your website would be great.
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David C.
Rating: 5 out of 5
following a purchase from 21/05/2024
Serious company, reachable and very professional at reasonable prices.
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Jackie H.
Rating: 5 out of 5
following a purchase from 14/05/2024
Everything is perfect
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Jean Claude V.
Rating: 5 out of 5
following a purchase from 02/04/2024
Hello, very good communication with the company's representative. Very well advised for other projects, very easy transaction. Correct and very fast standard exchange. If necessary, I will initiate another transaction with the company. Highly recommended.
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M
Marc L.
Rating: 3 out of 5
following a purchase from 25/03/2024
Product delivered correctly and of quality. Slow delivery, more than 10 days to receive seals. Was there a problem?
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Response from Brakestore
Hello,

We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.

Best regards,
The Brakestore team
S
Stephane E.
Rating: 5 out of 5
following a purchase from 11/04/2024
Perfect
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Bruno A.
Rating: 5 out of 5
following a purchase from 07/03/2024
Very good
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Helene P.
Rating: 5 out of 5
following a purchase from 25/03/2024
Package received quickly, clean and neat. Team attentive and top-notch, I highly recommend! Thank you again!
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Laurent D.
Rating: 5 out of 5
following a purchase from 26/03/2024
Very good.
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