Reviews Brakestore : Discover customer reviews from brakestore.com (Page 2)

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Jean Jacques B.

Published on 14/03/2025 à 17h07 following a purchase from 06/01/2025

Very good

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Jean Pierre N.

Published on 02/03/2025 à 18h56 following a purchase from 28/02/2025

Everything was fine. Thank you very much.

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Herve Q.

Published on 17/02/2025 à 16h44 following a purchase from 22/01/2025

I got what I wanted and it works.

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Alexandre M.

Published on 19/01/2025 à 10h21 following a purchase from 19/12/2024

Communication problem about being closed during the holidays until January 6. Order placed on the 19th, nowhere written closed during the holidays, shipped on January 12 yet well written 'shipped within 72h after payment'. I asked for a goodwill gesture for my next order.

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Pascal T.

Published on 20/06/2024 à 05h32 following a purchase from 28/05/2024

Disappointed with the processing and delivery time. 6 days to receive an email for order preparation and 5 more days for delivery. I expected faster for a site focused solely on braking and which, in my opinion, should have almost all its references in stock to be responsive, I have doubts here. The order is compliant and delivered well packaged, that is good. If you can, improve the search engine because the current one is really very light. Persevere because the idea is good, but availability and responsiveness are needed. Best regards.

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Johann D.

Published on 04/06/2024 à 17h36 following a purchase from 12/05/2024

Purchase of a FRONT BRAKE CALIPER REPAIR KIT - SUMITOMO - SUBARU, missing the two small seals located between the two parts of the caliper... For the rest, it is compliant.

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Marc L.

Published on 15/04/2024 à 05h04 following a purchase from 25/03/2024

Product delivered correctly and of quality. Slow delivery, more than 10 days to receive seals. Was there a problem?

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Response from Brakestore Published on 22/04/2024

Hello,

We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.

Best regards,
The Brakestore team

J

Jean-Baptiste C.

Published on 30/03/2024 à 13h38 following a purchase from 18/03/2024

Products compliant but delivery much too long especially for products displayed as 'in stock' online but which after invoice validation must be transferred from elsewhere...

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Philippe F.

Published on 27/03/2024 à 20h56 following a purchase from 02/03/2024

Satisfied with the service

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Response from Brakestore Published on 28/03/2024

Thank you for your positive feedback on our Brakestore site, we are delighted to see that our service satisfied you. Please feel free to contact us again for any other requests. Have a nice day!

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Francois P.

Published on 27/03/2024 à 10h56 following a purchase from 19/03/2024

Order received with not the right products

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Response from Brakestore Published on 27/03/2024

Hello Francois,

Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.

Thank you for your trust and understanding.

The Brakestore team.

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Philippe C.

Published on 21/03/2024 à 21h13 following a purchase from 21/02/2024

Good evening, my 2 orders have greatly exceeded the initial 72-hour deadline (the first one was apparently delivered more than 15 days later due to strikes, and the second one took about 3 weeks due to the carrier!). Moreover, the bleed screws of the rear calipers do not screw into their places because the threading is not the same. Otherwise, the package was well prepared and the phone reception was correct.

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Sandra J.

Published on 21/03/2024 à 15h12 following a purchase from 27/02/2024

The rarity and quality of the parts would have deserved 5 stars... except that only 1 of the 2 sellers was sincere with me regarding the problem with my order. So a big thank you to Mr. for his honesty and speed, I won't say the same for his colleague. Best regards

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Jean Paul P.

Published on 02/03/2024 à 13h28 following a purchase from 29/02/2024

Serious site

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Response from Brakestore Published on 06/03/2024

Thank you for your positive feedback, we are delighted that you appreciated our service. Your satisfaction is our priority. See you soon on Brakestore.

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Bernard G.

Published on 23/02/2024 à 18h14 following a purchase from 24/01/2024

The work seems to have been done very seriously, I have not yet mounted the shoes. I will contact you in the future if needed. I

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Response from Brakestore Published on 06/03/2024

Thank you for your trust, Bernard. We are pleased to know that you are satisfied with our service. We remain at your disposal for any future orders or requests for information. Have a nice day!

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Philippe C.

Published on 23/02/2024 à 18h07 following a purchase from 07/02/2024

Delay much longer than announced.

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Response from Brakestore Published on 12/03/2024

Good evening Philippe, thank you for your feedback. We are sorry that the delivery times did not meet your expectations. We take your comments into account to improve our service. Thank you for your trust and see you soon on Brakestore.

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Jean B.

Published on 23/02/2024 à 12h23 following a purchase from 10/02/2024

delivery times too long. Order validated on 12/02, entrusted to the post on 15/02, delivery on 20/02 for equipment reputed to be in stock with a vehicle immobilized on the lift bridge.

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Response from Brakestore Published on 12/03/2024

Hello Jean, thank you for your feedback on our Brakestore site. We are sorry for the delivery time being longer than expected. We are doing everything we can to improve our timelines and are listening to your feedback to improve. We hope that despite this inconvenience, you are satisfied with your order. Thank you for your trust. The Brakestore team.

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Robert C.

Published on 23/02/2024 à 10h43 following a purchase from 01/02/2024

product meets my expectations although the delay was a bit long

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Response from Brakestore Published on 06/03/2024

Thank you for your feedback, we are delighted that you are satisfied with your purchase at Brakestore. We will do our best to improve delivery speed in the future. Thank you for your trust and see you soon on our site.

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Daniel B.

Published on 02/02/2024 à 20h26 following a purchase from 10/01/2024

Products received conform to those ordered Pleasant kindness of Adrien over the phone Reception time a bit long

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Response from Brakestore Published on 16/02/2024

Thank you very much for your feedback, Daniel. We do our best to offer you quality products and impeccable customer service. Regarding the reception time, we take note of your comment and will do everything possible to improve it in the future. We hope to have the pleasure of seeing you again soon on our site.

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Julien L.

Published on 21/01/2024 à 09h59 following a purchase from 01/12/2023

Good quality parts, but delivery times too long

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Response from Brakestore Published on 12/03/2024

Hello Julien, thank you for your feedback and your trust in our quality products. We take your comment about delivery times into account and are actively working to improve them. Thank you for your trust and see you soon on Brakestore.

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Claude C.

Published on 11/12/2023 à 21h05 following a purchase from 20/11/2023

Product as described and delivered within the expected timeframe

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Response from Brakestore Published on 15/12/2023

Thank you for your feedback, Claude. We are glad that our product and service satisfied you.

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Gatien B.

Published on 06/12/2023 à 11h34 following a purchase from 13/11/2023

Delay a bit too long 4 days on the site 3 weeks in reality

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Response from Brakestore Published on 15/12/2023

Thank you for your feedback Gatien. We are sorry that we cannot always offer the best delivery service and we are working to improve the situation. We thank you for your patience.

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Franck D.

Published on 06/12/2023 à 07h08 following a purchase from 19/09/2023

Great

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Response from Brakestore Published on 15/12/2023

Thank you Franck for your 5/5 review, we appreciate your support!

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Rene B.

Published on 30/11/2023 à 10h40 following a purchase from 22/11/2023

Seriousness

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Response from Brakestore Published on 15/12/2023

Thank you very much for your review! We are glad to know you are satisfied and we will do our best to continue providing you with exceptional quality service.

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Dominique L.

Published on 13/10/2023 à 05h42 following a purchase from 25/09/2023

Very good telephone reception Advisor

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Response from Brakestore Published on 18/10/2023

Thank you Dominique for your positive review. We are delighted that our telephone advice satisfied you.

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Philippe J.

Published on 11/10/2023 à 14h53 following a purchase from 19/07/2023

Hello Initial product not available the equivalent much too long for delivery

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Response from Brakestore Published on 02/01/2024

Thank you for your review, Philippe. We are sorry that the initial product was not available and that the delivery time for the replacement product was longer. We will do our best to improve our service so that this situation does not happen again.

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Fabrice L.

Published on 11/10/2023 à 14h37 following a purchase from 27/07/2023

fast and compliant

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Response from Brakestore Published on 12/10/2023

Thank you Fabrice for leaving a review. We are happy that your order was delivered quickly and that the product met your expectations. We are glad to have satisfied you!

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Jacques E.

Published on 08/10/2023 à 17h20 following a purchase from 28/09/2023

Parts conform to what I ordered

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Response from Brakestore Published on 12/10/2023

Thank you, Jacques! We are delighted that you were satisfied with your order. We hope to serve you again soon.

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Bringas G.

Published on 25/09/2023 à 10h29 following a purchase from 17/09/2023

I am very happy and satisfied. Goods arrived well.

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Response from Brakestore Published on 04/10/2023

We are delighted that you were satisfied with the products and the delivery. Thank you very much for your review and your support.

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Paul-Alexandre D.

Published on 14/09/2023 à 10h00 following a purchase from 12/08/2023

The delivery was a bit long

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Response from Brakestore Published on 15/09/2023

I am sorry that the delivery was a bit long. We do our best to ensure fast and efficient delivery, and we apologize for not meeting your expectations. I hope you still enjoyed your product.

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Alain R.

Published on 23/07/2023 à 15h22 following a purchase from 06/06/2023

I had the four calipers restored with you, upon receipt I tried them all and they are fine. The car was immobilized for two and a half years for various reasons, when I pick it up one caliper does not work. I ask the concerned service, they do not want to know anything, it's my fault. Moral of the story, I took it apart and returned it to them for repair and I paid 260 euros.

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Response from Brakestore Published on 27/07/2023

Hello,

We regret to learn about the difficulties you encountered with one of the calipers of your car, following their restoration with us in 2020. We understand how frustrating this can be. However, given that your vehicle was immobilized for 2 and a half years and that the parts were functioning correctly during the initial installation, we unfortunately cannot take responsibility for the return of the calipers. Please note that our warranty is valid for one year from the date of receipt of the restored parts.

We would like to thank you for your understanding and for your loyalty to our company. Your satisfaction as a customer is paramount to us, and we take your comments very seriously to improve our services.

Please do not hesitate to contact us if you have any other questions or needs.

Best regards,
The Brakestore team

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Yves G.

Published on 19/07/2023 à 13h12 following a purchase from 16/06/2023

Good experience but a bit long delay

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Response from Brakestore Published on 20/07/2023

Thank you Yves for your feedback! We are happy that your experience at Brakestore was positive, and we are working hard to provide you with the best possible delays so that you receive your products as quickly as possible.

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Lucien B.

Published on 13/07/2023 à 13h35 following a purchase from 03/07/2023

Perfect delivered quickly

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Response from Brakestore Published on 17/07/2023

Thank you for your feedback, Lucien. We are happy that your order arrived quickly and that you are satisfied. We hope your experience with Brakestore was positive.

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Thomas C.

Published on 12/07/2023 à 12h54 following a purchase from 27/06/2023

Order almost compliant except for an error on a piston seal, with a diameter of 42mm instead of 40mm… A hassle to find one and the job is at a standstill

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Response from Brakestore Published on 17/07/2023

We are truly sorry for this error. We invite you to contact us directly to discuss a solution to find the correct size seal.

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Dominique M.

Published on 12/07/2023 à 12h10 following a purchase from 26/06/2023

Package well received, delay a bit long

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Response from Brakestore Published on 17/07/2023

Thank you for your feedback, Dominique. We apologize for the slightly long delay, but we will do our best to improve our service. We appreciate your support.

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Jérôme S.

Published on 29/06/2023 à 18h30 following a purchase from 14/06/2023

Parts are compliant and satisfactory. ...BUT the delay is far too long between the order validation date and the shipping date of the parts!

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Response from Brakestore Published on 04/07/2023

Thank you for your feedback, Jérôme. We are sorry that you encountered this delay. We do our best to ensure our customers receive their parts as quickly as possible.

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Vincent B.

Published on 28/06/2023 à 14h18 following a purchase from 09/06/2023

I am generally satisfied with the product, the prices charged, and the telephone reception. However, I strongly encourage this French company to review its delivery providers who, in my case, made me lose an enormous amount of time (over a month), it is not normal for a package to arrive faster from Taiwan.

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Response from Brakestore Published on 29/06/2023

Thank you very much for your review and support. We are sorry for the experience you had regarding the delivery. We always review each situation to resolve it and we constantly strive to improve our service.

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Marc G.

Published on 26/06/2023 à 12h53 following a purchase from 10/06/2023

Very good.

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Response from Brakestore Published on 29/06/2023

Thank you very much Marc, we are very happy that you like Brakestore.

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Alain G.

Published on 23/06/2023 à 17h08 following a purchase from 03/06/2023

delivery too long 2 weeks

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Response from Brakestore Published on 02/01/2024

Hello Alain, thank you for your review and we sincerely apologize for the length of the delivery. We are doing everything possible to speed up the process and we hope your next experience will be more satisfactory. Thank you again!

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Michel T.

Published on 23/06/2023 à 08h57 following a purchase from 31/05/2023

ordered on May 31 and received on June 17 after 2 reminders, the first time I think it was an oversight and the second time the package stayed 8 days at the post office depot

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Response from Brakestore Published on 03/08/2023

Hello Michel,
We are truly sorry that your order was not delivered within the expected time frame. We understand your feelings and are doing everything we can to provide quality customer service and fast delivery. Thank you for your patience and trust.

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Karim H.

Published on 11/05/2023 à 12h10 following a purchase from 26/04/2023

Very satisfied with my order.

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Response from Brakestore Published on 11/05/2023

Thank you Karim for ordering from Brakestore! We hope you will be satisfied with your purchase. We take all comments and reviews very seriously and work tirelessly to improve our services.

Customer reviews of Brakestore

Summary of reviews

Reviews 2, 3 and 4 stars