Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
Thank you Franck, we are delighted that our products have satisfied you and that the delivery went well. We hope to see you again soon on Brakestore!
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Damien B.
Rating: 4 out of 5
following a purchase from 11/04/2023
As requested, the product is compatible with my vehicle but I doubt ordering the springs as a supplement.
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Response from Brakestore
Thank you Damien for your comment. We do our best to provide you with quality products, and we are happy that your product is compatible with your vehicle. Please feel free to contact us if you have any doubts or questions regarding the product. Thank you again!
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Grondin K.
Rating: 3 out of 5
following a purchase from 03/04/2023
Great package well received just need to install I am from the island of Reunion top and responsive as a company
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Response from Brakestore
Thank you for your review Grondin. We are happy to know you are satisfied and to see the speed of your delivery. We hope your installation went well. Have a nice day!
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Remi B.
Rating: 3 out of 5
following a purchase from 13/03/2023
Good parts, however long delivery and lack of information on joint installation. High price for a piston + joint kit. No choice!
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Response from Brakestore
Thank you for your review Remi! We are sorry that the delivery and information on joint installation did not meet your expectations. We work every day to improve our products and services.
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Franck N.
Rating: 4 out of 5
following a purchase from 15/03/2023
Fast
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
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Fabrice D.
Rating: 4 out of 5
following a purchase from 08/03/2023
Good part. Perfect. Thank you
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Response from Brakestore
Hello,
We are delighted that your experience with our service has been satisfactory!
The Brakestore team
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Patrick C.
Rating: 3 out of 5
following a purchase from 07/01/2023
Products in stock at the time of order then depleted and waiting for delivery but otherwise good
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Response from Brakestore
Hello,
We are sorry for the inconvenience caused by this unexpected situation with our stock and with our supplier.
We are constantly working to satisfy our customers and ship our packages as quickly as possible.
We remain at your disposal,
The Brakestore team
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Sebastien L.
Rating: 3 out of 5
following a purchase from 20/01/2023
At the time of the order everything was supposed to be available but I waited almost 15 days for restocking. Too bad.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. We do our best to satisfy our customers and shorten our shipping times, unfortunately some products are in shortage and this affects our stocks.
We remain at your disposal,
The Brakestore team
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Jean-Louis B.
Rating: 4 out of 5
following a purchase from 09/01/2023
The parts are compliant, nothing to complain about. However, the order was placed on January 9, the shipping was announced in 72h maximum... but that was not the case, I barely received it on February 3.
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Response from Brakestore
Thank you for your review, Jean-Louis. We apologize for the delay in your shipment, we will improve the service so that this does not happen again.
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Jerôme P.
Rating: 3 out of 5
following a purchase from 15/11/2022
Renovated brake calipers for our Renault 5. Top work but a lot of delay. You really have to follow up with the company to get news. But top quality
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Response from Brakestore
Thank you very much for your review, Jérôme! We apologize for the delay and we are committed to improving this aspect of the service. We are happy that you appreciate the quality of our work.
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Gilles B.
Rating: 4 out of 5
following a purchase from 14/12/2022
Good services, happy with the result. Except missing circlip on a jaw shaft??????
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Nicolas C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Very nice work, but too bad the parts that hold the linings were not treated in the order. Otherwise nothing to say.
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Sylvain M.
Rating: 4 out of 5
following a purchase from 16/01/2023
Order compliant, only downside the delivery took 4 days while the order was noted shipped on the same day I placed it. Otherwise nothing to say about the quality of the merchandise. Sylvain
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Jean Luc F.
Rating: 2 out of 5
following a purchase from 07/01/2023
Hello, the products I received do not match the original kits, for example: the dust covers of the calipers are different from the original parts and cannot be mounted in place. Second product: a master cylinder repair kit that only includes 4 seals when 5 are needed. Big disappointment, it's really regrettable because the site is quite well done.
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Response from Brakestore
Hello,
We apologize for the inconvenience caused. Please feel free to contact our customer service to remedy this error and allow us to refine our references.
Best regards,
The Brakestore team
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Franck L.
Rating: 4 out of 5
following a purchase from 03/01/2023
Delivery time a bit long but products matching the order hence the rating of 4/5.
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Olivier C.
Rating: 4 out of 5
following a purchase from 02/01/2023
First order super! Fast, compliant, perfect. Second order, received 15 days later and with 2 reminders... Too bad...
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Sébastien R.
Rating: 3 out of 5
following a purchase from 02/01/2023
A bit long delay. I asked to change the delivery address. It was not done.
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Response from Brakestore
Hello, Unfortunately we could not change your delivery address and we apologize for that. The Brakestore team
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Fabien E.
Rating: 3 out of 5
following a purchase from 28/11/2022
Somewhat disappointed with the finish, doing a lot of restoration I think I would have achieved a superior quality result, but due to lack of time........
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Response from Brakestore
Hello, We are sorry that you are disappointed with the result of the restoration of your struts. Please feel free to contact our customer service at 03 23 23 12 00 so they can understand what can be improved in our restoration process. Best regards, The Brakestore team
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Frederic L.
Rating: 4 out of 5
following a purchase from 06/12/2022
Good
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Richard
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied with the choice of parts listed in the catalog, however the time between the order being taken into account and the departure was delayed from the start. When it arrived at my place once taken into account by the delivery person in Orléans, it took 8 days to arrive in Briare. Best regards
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Patrice
Rating: 4 out of 5
following a purchase from 06/12/2022
Hello, Purchase of renovated struts very good careful work The package very well prepared with care Best regards
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Christian
Rating: 4 out of 5
following a purchase from 05/12/2022
For the first time, I am satisfied
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Martin
Rating: 4 out of 5
following a purchase from 02/12/2022
Quality listening and advice
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Christophe
Rating: 4 out of 5
following a purchase from 30/11/2022
The customer advisor I spoke to on the phone was very good, unfortunately for me they called me back to say that I had faulty struts and we found a solution that suits me perfectly, plus I was able to hand over my payment in person at the Lyon Auto Era show. Top!!!!!
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David
Rating: 4 out of 5
following a purchase from 03/12/2022
Overall, the work is very satisfactory and my Lancia Beta struts are now like new, it's perfect, thanks to the Brakestore team. In terms of communication, it needs improvement (no acknowledgment of receipt of the package) and the exchange with the customer could be better.
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David
Rating: 4 out of 5
following a purchase from 02/12/2022
Good but I would have liked a little less delay, I think my package was forgotten!
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Daniel
Rating: 4 out of 5
following a purchase from 10/11/2022
A faster shipment would be perfect as I waited a while for 2 hoses, otherwise everything else is very good.
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Philippe
Rating: 4 out of 5
following a purchase from 11/11/2022
Very satisfied with the service, average quality photo of the composition of a batch.
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Jean-Pierre
Rating: 4 out of 5
following a purchase from 14/11/2022
Precise presentation of the work, reasonable price, deadlines met.
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Laurent
Rating: 3 out of 5
following a purchase from 18/09/2022
No news about my front brake calipers for a week by email and phone. Processing time not respected as sent mid-September. I hope they haven't lost them...
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Response from Brakestore
Thank you for your feedback, Laurent. We apologize for the delay. We will ensure to follow up on your request and resolve the issue as quickly as possible.
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Lionel
Rating: 4 out of 5
following a purchase from 21/10/2022
I was well informed regarding my question to obtain the right product. However, I would have liked to be kept updated about the stock shortage on the parts I needed. It's not a big deal because I didn't have any urgency. The phone contact on this subject was very good.
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David
Rating: 4 out of 5
following a purchase from 18/10/2022
You are one of those too rare companies that we love to work with. That's it.
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Sylvain
Rating: 4 out of 5
following a purchase from 30/09/2022
Delivery in accordance with the order.
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Clement
Rating: 3 out of 5
following a purchase from 29/07/2022
I am not satisfied with the fact that you do not communicate about the deadlines, more than 2 months of waiting, vehicle stuck in the workshop, without delivery deadlines. You have to pay first and then wait 11 weeks before being delivered, not serious, we even thought of ***
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Response from Brakestore
Thank you for your feedback, Clement. We understand that you are not satisfied with this situation and we are sorry. We are committed to being more transparent regarding delivery times and we strive to inform our customers as soon as possible. We hope to meet your expectations on your next order.
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Stephane
Rating: 4 out of 5
following a purchase from 04/08/2022
excellent relationship, too bad that the information about a slowdown was not taken into account during the summer period. A stress that could have been avoided, Nevertheless the intervention of the responsible substitute, manages the situation as best as possible, thank you to him, sincerely
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Hugo
Rating: 4 out of 5
following a purchase from 31/07/2022
Very good experience even if the delivery time was extended, the manager did what was necessary immediately after I informed him of the delay by email. He personally called me to apologize and offered a faster delivery so that I could be assisted. This is rather rare these days.
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Alex
Rating: 4 out of 5
following a purchase from 11/07/2022
Impeccable service. Very correct delivery times
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Manuel
Rating: 4 out of 5
following a purchase from 06/07/2022
Impeccable except for a slight delay
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Mark
Rating: 4 out of 5
following a purchase from 24/06/2022
A bit long but top quality
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Alain
Rating: 4 out of 5
following a purchase from 27/05/2022
Impeccable products, slightly long delays.
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