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J
Rating: 4 out of 5
The professionalism and availability of parts that are increasingly difficult to find.
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Customer reviews of Brakestore
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 800 published reviews
Summary of reviews
Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
Reviews 2, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Capital and appreciated in these times devoted to online isolation, there is someone pleasant and competent who answers you on the phone! I haven't tested the restored part yet, but the restoration is very clean and the part looks new.
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E
Rating: 3 out of 5
The delivery was long.
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Response from Brakestore
Thank you for your feedback, Eduardo. We are sorry to see that you had to wait a long time for your delivery. We are doing everything we can to improve the quality of our services.
S
Rating: 3 out of 5
Very correct relationship, just a lack of transparency on the deadline, not telling the customer that the order is between two deposits, while we are overwhelmed or lacking human resources. On the other hand, a strong point, they always answered the phone.
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Response from Brakestore
Thank you Sebastien, we appreciate your comment and are committed to improving transparency on delivery times. We are also working to improve our service and customer relationship. We thank you for your support and contribution to our company.
V
Rating: 4 out of 5
Delivery of a very difficult part to find. So it's good and it shows your dynamism. Delivery time not respected as announced = 3/4 days and in fact = +/- 15 days.
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F
Rating: 4 out of 5
Second brake caliper completely refurbished for an old car. Very good work, serious team and good contact. Slightly extended deadline of a few days due to COVID. Company to recommend without hesitation for this type of refurbishment.
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B
Rating: 4 out of 5
Satisfied with the service, advice, and product.
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C
Rating: 4 out of 5
Delivery times a bit long.
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B
Rating: 4 out of 5
Serious and available, the team was able to answer my questions and provide me with the part corresponding to my expectations. The only downside is a delivery much longer than expected
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R
Rating: 3 out of 5
Delivery time too long
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Response from Brakestore
We are sorry that our delivery time did not meet your expectations, Remy. We are trying to reduce it as much as possible to provide a better customer experience.
M
Rating: 4 out of 5
very good and fast, competitive price.
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L
Rating: 4 out of 5
Satisfied with the work. But very long delay.
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A
Rating: 2 out of 5
Delivery times given were not respected at all. You say 2 to 3 working days... it took more than 3 weeks.
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Response from Brakestore
Hello Alexis,
We are really sorry for the unusual delivery delay. We are working hard to ensure delivery times are as accurate as possible. We take note of your comment and will do our best to improve our services. We apologize once again for the inconvenience caused.
We are really sorry for the unusual delivery delay. We are working hard to ensure delivery times are as accurate as possible. We take note of your comment and will do our best to improve our services. We apologize once again for the inconvenience caused.
A
Rating: 4 out of 5
Service conforming, delivery service a bit long but still acceptable
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J
Rating: 4 out of 5
Parts conform, correct delivery
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J
Rating: 4 out of 5
Pros: Quality of listening, and speed of delivery.. Quality product, to have over time. Cons: Website needs improvement
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