English 
Français 
J
Rating: 3 out of 5
Super fast for delivery
Translated reviews
Customer reviews of Brakestore
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 800 published reviews
Summary of reviews
Brakestore consistently delivers products with fast and ultra-fast shipping, and orders arrive quickly while meeting the described specifications. Customers highlight reliable deadlines and careful, respectful handling of shipments, with parts arriving in good condition and ready for installation. The service is characterized by professionalism and helpful, proactive support from staff, with many noting responsive communication, accurate advice, and effective assistance that facilitates repairs and replacements. Overall, customers value the accuracy of product descriptions, the quality of work, and the readiness of parts to meet expectations on first use.
3 star reviews
Reset filtersP
Rating: 3 out of 5
For 10 items in stock and 1 out of stock, you made me wait 1 business week, and I even called. You continued to wait calmly for the last item to be available to send everything. In such a case, it would be better to ask the customer's opinion: "do we send what we have" or "do we wait for everything to be available?"
Translated reviews
J
Rating: 3 out of 5
Missing the bleed screws waiting for a response
Translated reviews
D
Rating: 3 out of 5
I had ordered a tube of ATF grease that arrived punctured because it was forced into a box too small to contain and protect it. I reported this issue and returned the tube, to receive another one, just as 'mistreated', but fortunately not punctured..... in the same box that was used for the first shipment... result, huge waste of time in my work.... is there a shortage of suitable boxes or simply an incompetent warehouse worker?...
Translated reviews
M
Rating: 3 out of 5
Way too expensive!
Translated reviews
L
Rating: 3 out of 5
Article conforms but nowadays I don't understand why it takes 3 weeks to receive a package while some competitors only take 24/72h.
Translated reviews
J
Rating: 3 out of 5
The refurbishment work seems correct. However, a dust cover for the piston was not properly in place (I had to reposition it myself) and the banjo bolts left on the calipers during shipping were not returned, which prevented me from testing the assembly for a long time. Human error, but for old and specific parts, better control would be appreciated.
Translated reviews
A
Rating: 3 out of 5
Very long delay to send the parts due to unannounced holidays during the order
Translated reviews
J
Rating: 3 out of 5
The received parts are compliant but incomplete. After contacting them, I was told that the internal parts of the piston were not available and that I had to reuse the old seals and rings.... I then asked how to proceed, possibly by paying, and I was told: defense secret! So I activated my contacts to find a solution. When selling something, everything must be included, otherwise we are selling a service.... These people are not correct, I do not recommend them!
Translated reviews
A
Rating: 3 out of 5
Communication problem about being closed during the holidays until January 6. Order placed on the 19th, nowhere written closed during the holidays, shipped on January 12 yet well written 'shipped within 72h after payment'. I asked for a goodwill gesture for my next order.
Translated reviews
P
Rating: 3 out of 5
Disappointed with the processing and delivery time. 6 days to receive an email for order preparation and 5 more days for delivery. I expected faster for a site focused solely on braking and which, in my opinion, should have almost all its references in stock to be responsive, I have doubts here. The order is compliant and delivered well packaged, that is good. If you can, improve the search engine because the current one is really very light. Persevere because the idea is good, but availability and responsiveness are needed. Best regards.
Translated reviews
J
Rating: 3 out of 5
Purchase of a FRONT BRAKE CALIPER REPAIR KIT - SUMITOMO - SUBARU, missing the two small seals located between the two parts of the caliper... For the rest, it is compliant.
Translated reviews
M
Rating: 3 out of 5
Product delivered correctly and of quality. Slow delivery, more than 10 days to receive seals. Was there a problem?
Translated reviews
Response from Brakestore
Hello,
We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.
Best regards,
The Brakestore team
We are sorry for the wait you experienced to receive your package. We take your feedback into account and are constantly improving to better satisfy our customers.
Best regards,
The Brakestore team
J
Rating: 3 out of 5
Products compliant but delivery much too long especially for products displayed as 'in stock' online but which after invoice validation must be transferred from elsewhere...
Translated reviews
F
Rating: 3 out of 5
Order received with not the right products
Translated reviews
Response from Brakestore
Hello Francois,
Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.
Thank you for your trust and understanding.
The Brakestore team.
Thank you for your feedback on our Brakestore site. We are sorry to learn that you received the wrong products with your order. Our customer service contacted you at the beginning of the week and the correct parts have been sent to you.
Thank you for your trust and understanding.
The Brakestore team.
P
Rating: 3 out of 5
Delay much longer than announced.
Translated reviews
Response from Brakestore
Good evening Philippe, thank you for your feedback. We are sorry that the delivery times did not meet your expectations. We take your comments into account to improve our service. Thank you for your trust and see you soon on Brakestore.
J
Rating: 3 out of 5
delivery times too long. Order validated on 12/02, entrusted to the post on 15/02, delivery on 20/02 for equipment reputed to be in stock with a vehicle immobilized on the lift bridge.
Translated reviews
Response from Brakestore
Hello Jean, thank you for your feedback on our Brakestore site. We are sorry for the delivery time being longer than expected. We are doing everything we can to improve our timelines and are listening to your feedback to improve. We hope that despite this inconvenience, you are satisfied with your order. Thank you for your trust. The Brakestore team.
G
Rating: 3 out of 5
Delay a bit too long 4 days on the site 3 weeks in reality
Translated reviews
Response from Brakestore
Thank you for your feedback Gatien. We are sorry that we cannot always offer the best delivery service and we are working to improve the situation. We thank you for your patience.
P
Rating: 3 out of 5
Hello Initial product not available the equivalent much too long for delivery
Translated reviews
Response from Brakestore
Thank you for your review, Philippe. We are sorry that the initial product was not available and that the delivery time for the replacement product was longer. We will do our best to improve our service so that this situation does not happen again.
P
Rating: 3 out of 5
The delivery was a bit long
Translated reviews
Response from Brakestore
I am sorry that the delivery was a bit long. We do our best to ensure fast and efficient delivery, and we apologize for not meeting your expectations. I hope you still enjoyed your product.
A
Rating: 3 out of 5
I had the four calipers restored with you, upon receipt I tried them all and they are fine. The car was immobilized for two and a half years for various reasons, when I pick it up one caliper does not work. I ask the concerned service, they do not want to know anything, it's my fault. Moral of the story, I took it apart and returned it to them for repair and I paid 260 euros.
Translated reviews
Response from Brakestore
Hello,
We regret to learn about the difficulties you encountered with one of the calipers of your car, following their restoration with us in 2020. We understand how frustrating this can be. However, given that your vehicle was immobilized for 2 and a half years and that the parts were functioning correctly during the initial installation, we unfortunately cannot take responsibility for the return of the calipers. Please note that our warranty is valid for one year from the date of receipt of the restored parts.
We would like to thank you for your understanding and for your loyalty to our company. Your satisfaction as a customer is paramount to us, and we take your comments very seriously to improve our services.
Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Brakestore team
We regret to learn about the difficulties you encountered with one of the calipers of your car, following their restoration with us in 2020. We understand how frustrating this can be. However, given that your vehicle was immobilized for 2 and a half years and that the parts were functioning correctly during the initial installation, we unfortunately cannot take responsibility for the return of the calipers. Please note that our warranty is valid for one year from the date of receipt of the restored parts.
We would like to thank you for your understanding and for your loyalty to our company. Your satisfaction as a customer is paramount to us, and we take your comments very seriously to improve our services.
Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Brakestore team
T
Rating: 3 out of 5
Order almost compliant except for an error on a piston seal, with a diameter of 42mm instead of 40mm… A hassle to find one and the job is at a standstill
Translated reviews
Response from Brakestore
We are truly sorry for this error. We invite you to contact us directly to discuss a solution to find the correct size seal.
J
Rating: 3 out of 5
Parts are compliant and satisfactory. ...BUT the delay is far too long between the order validation date and the shipping date of the parts!
Translated reviews
Response from Brakestore
Thank you for your feedback, Jérôme. We are sorry that you encountered this delay. We do our best to ensure our customers receive their parts as quickly as possible.
V
Rating: 3 out of 5
I am generally satisfied with the product, the prices charged, and the telephone reception. However, I strongly encourage this French company to review its delivery providers who, in my case, made me lose an enormous amount of time (over a month), it is not normal for a package to arrive faster from Taiwan.
Translated reviews
Response from Brakestore
Thank you very much for your review and support. We are sorry for the experience you had regarding the delivery. We always review each situation to resolve it and we constantly strive to improve our service.
K
Rating: 3 out of 5
Very satisfied with my order.
Translated reviews
Response from Brakestore
Thank you Karim for ordering from Brakestore! We hope you will be satisfied with your purchase. We take all comments and reviews very seriously and work tirelessly to improve our services.
G
Rating: 3 out of 5
Great package well received just need to install I am from the island of Reunion top and responsive as a company
Translated reviews
Response from Brakestore
Thank you for your review Grondin. We are happy to know you are satisfied and to see the speed of your delivery. We hope your installation went well. Have a nice day!
R
Rating: 3 out of 5
Good parts, however long delivery and lack of information on joint installation. High price for a piston + joint kit. No choice!
Translated reviews
Response from Brakestore
Thank you for your review Remi! We are sorry that the delivery and information on joint installation did not meet your expectations. We work every day to improve our products and services.
P
Rating: 3 out of 5
Products in stock at the time of order then depleted and waiting for delivery but otherwise good
Translated reviews
Response from Brakestore
Hello,
We are sorry for the inconvenience caused by this unexpected situation with our stock and with our supplier.
We are constantly working to satisfy our customers and ship our packages as quickly as possible.
We remain at your disposal,
The Brakestore team
We are sorry for the inconvenience caused by this unexpected situation with our stock and with our supplier.
We are constantly working to satisfy our customers and ship our packages as quickly as possible.
We remain at your disposal,
The Brakestore team
S
Rating: 3 out of 5
At the time of the order everything was supposed to be available but I waited almost 15 days for restocking. Too bad.
Translated reviews
Response from Brakestore
Hello,
We apologize for the inconvenience caused. We do our best to satisfy our customers and shorten our shipping times, unfortunately some products are in shortage and this affects our stocks.
We remain at your disposal,
The Brakestore team
We apologize for the inconvenience caused. We do our best to satisfy our customers and shorten our shipping times, unfortunately some products are in shortage and this affects our stocks.
We remain at your disposal,
The Brakestore team
J
Rating: 3 out of 5
Renovated brake calipers for our Renault 5. Top work but a lot of delay. You really have to follow up with the company to get news. But top quality
Translated reviews
Response from Brakestore
Thank you very much for your review, Jérôme! We apologize for the delay and we are committed to improving this aspect of the service. We are happy that you appreciate the quality of our work.
S
Rating: 3 out of 5
A bit long delay. I asked to change the delivery address. It was not done.
Translated reviews
Response from Brakestore
Hello, Unfortunately we could not change your delivery address and we apologize for that. The Brakestore team
F
Rating: 3 out of 5
Somewhat disappointed with the finish, doing a lot of restoration I think I would have achieved a superior quality result, but due to lack of time........
Translated reviews
Response from Brakestore
Hello, We are sorry that you are disappointed with the result of the restoration of your struts. Please feel free to contact our customer service at 03 23 23 12 00 so they can understand what can be improved in our restoration process. Best regards, The Brakestore team
L
Rating: 3 out of 5
No news about my front brake calipers for a week by email and phone. Processing time not respected as sent mid-September. I hope they haven't lost them...
Translated reviews
Response from Brakestore
Thank you for your feedback, Laurent. We apologize for the delay. We will ensure to follow up on your request and resolve the issue as quickly as possible.
C
Rating: 3 out of 5
I am not satisfied with the fact that you do not communicate about the deadlines, more than 2 months of waiting, vehicle stuck in the workshop, without delivery deadlines. You have to pay first and then wait 11 weeks before being delivered, not serious, we even thought of ***
Translated reviews
Response from Brakestore
Thank you for your feedback, Clement. We understand that you are not satisfied with this situation and we are sorry. We are committed to being more transparent regarding delivery times and we strive to inform our customers as soon as possible. We hope to meet your expectations on your next order.
E
Rating: 3 out of 5
The delivery was long.
Translated reviews
Response from Brakestore
Thank you for your feedback, Eduardo. We are sorry to see that you had to wait a long time for your delivery. We are doing everything we can to improve the quality of our services.
S
Rating: 3 out of 5
Very correct relationship, just a lack of transparency on the deadline, not telling the customer that the order is between two deposits, while we are overwhelmed or lacking human resources. On the other hand, a strong point, they always answered the phone.
Translated reviews
Response from Brakestore
Thank you Sebastien, we appreciate your comment and are committed to improving transparency on delivery times. We are also working to improve our service and customer relationship. We thank you for your support and contribution to our company.
R
Rating: 3 out of 5
Delivery time too long
Translated reviews
Response from Brakestore
We are sorry that our delivery time did not meet your expectations, Remy. We are trying to reduce it as much as possible to provide a better customer experience.