Customer reviews of Breizh Odyssée

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 802 published reviews
5 718 90% 4 48 6% 3 19 2% 2 8 1% 1 9 1%

Summary of reviews

Breizh Odyssée showcases consistent and reliable delivery, with fast shipping, careful packaging, and on-time arrivals that keep customers confident in their orders. The store earns praise for its thoughtful touches, including handwritten notes, little gifts, and personalized Breton details that enhance the unboxing experience. Product quality and selection are repeatedly highlighted, with many customers mentioning accurate descriptions, careful packaging, and enjoyable items such as whisky, beer, and other Breton specialties. Customer service comes through in responsive communication and helpful, attentive interactions that contribute to repeat orders and strong recommendations.

1 star review

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Anja F.
Rating: 1 out of 5
following a purchase from 03/07/2026
Misleading presentation of the product and disappointing customer service The gift box was presented on the product page with Breton biscuits, and the description specifically mentioned 'galettes and palets'. However, the delivered box contained no biscuits. After my complaint, I initially received no response. It was only after a follow-up that I was offered either a 5% discount code on a future order or a refund of €0.42. I was then explained that the contents of the box could vary depending on stock and that the photo was not contractual. I can perfectly understand that packaging or a variety may change. However, I find it hardly acceptable that an item specifically announced is simply absent. The most disappointing part is not even the low value of the biscuits, but the way the complaint was handled: several necessary exchanges, unconvincing explanations, and no real willingness to find a satisfactory solution for the customer. This will be my first and last order on this site.
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Patrick E.
Rating: 1 out of 5
following a purchase from 31/03/2026
I never received my bottle and when we try to contact you there is no one, a company to avoid
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Response from Breizh Odyssée
Hello, We are sincerely sorry to hear that you have not received your bottle. Your experience is important to us and we would like to help you resolve this issue. My colleague contacted you and left an email on 09/04, awaiting a response. Best regards. The boutique.breizh-odyssee team
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Raymonde B.
Rating: 1 out of 5
following a purchase from 30/01/2026
Biscuits arrived in crumbs and those with white chocolate were rancid!!
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Coumba K.
Rating: 1 out of 5
following a purchase from 11/12/2025
Did not receive my package as it was broken by the carrier.
I sent messages and called, no response, deeply disappointed
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Response from Breizh Odyssée
Hello, We are sincerely sorry to learn that your package was damaged and that you have not received a response to your messages. Your experience does not reflect our service standards, and we take your complaint very seriously. We encourage you to contact us by email at [email protected] to resolve this issue as soon as possible. Have a nice day. Anna
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Carole L.
Rating: 1 out of 5
following a purchase from 03/12/2025
Hello,
I ordered 4 glasses as a gift, this is my first purchase at Breizh Odyssée, I am very disappointed, I only received 2 glasses, it has been a week since I sent the photos of my package and no one has contacted me to send the 2 missing glasses or to refund me, I am very unhappy.
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Response from Breizh Odyssée
Hello, We sincerely apologize for this situation and ask you to excuse us, we thought we had already replied to you. We completely understand your disappointment and we apologize for it. Following your report and the elements provided, our accounting department is currently processing the refund for the two missing glasses. This will appear in your account in the coming days, depending on banking delays. We thank you for your patience and remain at your disposal for any further questions. Have a nice day, Anna
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Matthieu G.
Rating: 1 out of 5
following a purchase from 06/11/2025
Harassing for a review while for now GLS considers not having received the package to send... Is inappropriate... to put it politely.
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Annick S.
Rating: 1 out of 5
following a purchase from 08/09/2025
I cannot give you stars, as I have not yet received the package. According to GLS, it was returned to you on 12/9/25 and I don't know why it was not delivered to the relay. Sorry
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Response from Breizh Odyssée
Hello, We understand your frustration regarding the delivery of your package and we are sorry for this inconvenience. I will forward this to the customer service, they will contact you directly by email. For future orders, we encourage you to contact us directly so that we can assist you as quickly as possible. Thank you for your understanding and patience. Best regards. The Breizh-odyssee team
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Eric L.
Rating: 1 out of 5
following a purchase from 08/12/2024
Still not delivered. Follow-up made and no response
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P C.
Rating: 1 out of 5
following a purchase from 16/11/2024
Order of November 16, 2024
Order GYHJUCABB
The package never arrived at the pickup point
Very very disappointed.. I lost 31 euros
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Response from Breizh Odyssée
Hello, As explained during our previous exchanges, the last of which was yesterday, I informed you that we had launched verifications with the carrier, as the tracking of the package had been lost on their side. We are pleased to inform you that your package was finally delivered today to the pickup point. We apologize for the delay, which is due to problems encountered by the carrier. Although we do everything possible to avoid this kind of situation, unforeseen events can occur. However, we are doing everything we can to respond quickly to your requests and resolve issues as soon as possible. I remain at your disposal if you wish to talk by phone: 02 21 02 23 55 Have a nice day, Emilie
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