Customer reviews of Breizh Odyssée

Neatly packed, delivery time extended unnecessarily by delivery (GLS) to pickup store (only open Tue-Sat from 9-12). I would have preferred a home delivery.

Misleading presentation of the product and disappointing customer service The gift box was presented on the product page with Breton biscuits, and the description specifically mentioned 'galettes and palets'. However, the delivered box contained no biscuits. After my complaint, I initially received no response. It was only after a follow-up that I was offered either a 5% discount code on a future order or a refund of €0.42. I was then explained that the contents of the box could vary depending on stock and that the photo was not contractual. I can perfectly understand that packaging or a variety may change. However, I find it hardly acceptable that an item specifically announced is simply absent. The most disappointing part is not even the low value of the biscuits, but the way the complaint was handled: several necessary exchanges, unconvincing explanations, and no real willingness to find a satisfactory solution for the customer. This will be my first and last order on this site.

Package arrived damaged, but the order will be resent when the package is back at their place

Correct.

A bowl arrived broken

I never received my bottle and when we try to contact you there is no one, a company to avoid

Serious, very good

Very good products. The shipment is quick and careful.

Quality of made in Brittany not visible

The desired product was out of stock. I expected to be alerted once it was back in stock. This was not done. Otherwise, for the rest (order, tracking, delivery), everything went well and the product was liked!

Very pretty, but the chain is just a bit short, so the necklace turns into a bracelet.

Hello, It's been 13 days and I haven't received anything.... Is that normal? I will give my opinion after reception

Biscuits arrived in crumbs and those with white chocolate were rancid!!

Very appreciated gift.

Beer and punch products received in perfect condition, well packaged and super protected for transport. The downside is that I would have liked to have the boxes as presented on the site, with 5 beers and its glass to be able to offer them. And everything was loose, which is quite a shame, it spoils it a bit.

Good

Quality of service, respect for deadlines. It's a shame not to have received a response to the email sent and not to have had the possibility of getting an agent on the phone.

Well-designed and clear website. Be careful with the lockers; one reported near me has been closed for a while.

Did not receive my package as it was broken by the carrier.
I sent messages and called, no response, deeply disappointed

Even though the package did not contain my surprise gift.. I can testify to the speed of shipping and very careful packaging

good.

Hello,
I ordered 4 glasses as a gift, this is my first purchase at Breizh Odyssée, I am very disappointed, I only received 2 glasses, it has been a week since I sent the photos of my package and no one has contacted me to send the 2 missing glasses or to refund me, I am very unhappy.

ok no problems at all

Harassing for a review while for now GLS considers not having received the package to send... Is inappropriate... to put it politely.

Unfortunately, I haven't tasted the purchased product yet but delivery was very fast and well protected. I find the bottle super beautiful.
Thank you

The mug order went smoothly. Unfortunately, I could only have it delivered to a GLS address. When I went to pick up the mug, the package was supposedly not there. It took me three attempts to clarify that the package was not meant for the kiosk, but for me. So we opened the package and were surprised. In the end, I received the mug without packaging.

Nothing to complain about. Super well packaged. Shipping costs a bit high.

I cannot give you stars, as I have not yet received the package. According to GLS, it was returned to you on 12/9/25 and I don't know why it was not delivered to the relay. Sorry

Serious and fast shipping, top product packaging.

Very pleasant site

First discovery

No issues, my search led me directly to the site. No problems ensuring my order afterwards.

I had trouble finding the biscuit liqueur

Not intuitive.

Very good

Delivery slower than usual online sales sites but nothing to complain about

The website is very clearly laid out and offers a wide variety of delightful gourmet options. Registering in the online shop was a bit tricky, but thanks to the friendly support from Anna on the service team, the issue was quickly resolved. My package arrived just a few days later. Thank you – I’ll be happy to order again!

Satisfied with the shipment, always arrives in good condition and quickly.
Products a bit expensive

Lack of information on the receipt of the order

I quickly found the product I was looking for. Thank you.