Customer reviews of Casambu

9,8 /10

Based on 1 528 published reviews

5 1 424 93% 4 84 5% 3 6 0% 2 7 0% 1 7 0%

Summary of reviews

Casambu regularly delivers fast, reliable service with swift delivery times and careful, protective packaging that keeps items in excellent condition. Customers highlight clear product descriptions, well-designed site navigation, and quickly fulfilled orders, including gift cards delivered by email and responsive communication when questions arise. The store consistently receives praise for professional, friendly customer service, competitive prices, and careful handling from purchase to receipt. Many reviews mention consistent conformity to descriptions and high satisfaction with product quality and packing, including handwritten thank-you notes and thoughtful touches.

Reviews 1, 2, 3 and 4 stars

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Alain B.

Published on 03/07/2024 à 16h18 following a purchase from 23/06/2024

The order

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Annie V.

Published on 27/06/2024 à 20h38 following a purchase from 16/06/2024

Very serious. Fast.

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Dominique L.

Published on 27/06/2024 à 08h16 following a purchase from 15/06/2024

The order was not complete. I reported it but still have not received the missing item.

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Response from Casambu Published on 12/08/2024

Hello Dominique,

We would like to once again apologize for the oversight during the shipment of your order. We hope that the delivery of the missing accessory went well and thank you for your understanding.

Best regards,

Ori and Aurel
The founders of Casambu

Nicolae Alexandru C.

Published on 18/06/2024 à 05h37 following a purchase from 20/05/2024

Advertising for European, eco-friendly products. In reality, the manufacturing is Chinese.

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Response from Casambu Published on 12/08/2024

Hello Nicolae,

Thank you for your feedback. We choose our products and the brands we collaborate with very carefully and with particular attention.

We do our best to prioritize French and European manufacturing. However, as you know, many materials are now predominantly produced in Asia, which makes it difficult to offer a 100% local supply and meet all needs.

That is why we only select brands that use sustainable and quality materials, even if some of them are sometimes manufactured internationally.

We thank you for your understanding and remain at your disposal for any further information,

Best regards,

Ori and Aurel,
The founders of Casambu

Mireille D.

Published on 02/06/2024 à 15h04 following a purchase from 23/05/2024

Package not delivered to home. Absence of sticker despite my request.

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Response from Casambu Published on 04/06/2024

Hello Mireille,

Thank you for your positive review and your comment.

We are sincerely sorry for the oversight of the Casambu sticker. We will send you some by mail so that you can have it :)

Regarding the delivery, you chose a delivery to a pickup point when you placed your order. Next time, feel free to contact us to verify this together.

Have a very nice day and thank you again for your order :)

Ori and Aurel,
the founders of Casambu

Sonia A.

Published on 26/05/2024 à 19h00 following a purchase from 14/05/2024

Some of the products received do not match the visuals indicated on the site. It’s the manufacturer's fault for changing their product, but I would have appreciated being informed before the purchase.

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Response from Casambu Published on 12/08/2024

Hello Sonia,

Thank you for your message. We have taken your feedback into account. Could you please share more information about the products? After checking your order and the purchased products, it seems that the photos match the products.

Thank you very much for your feedback, which will help us improve even further.

Best regards,

Ori and Aurel
The founders of Casambu

Chloe R.

Published on 21/05/2024 à 07h52 following a purchase from 07/05/2024

Products as described and fast shipping.

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Christian T.

Published on 08/05/2024 à 14h45 following a purchase from 28/04/2024

Great people met at the Brissac Van weekend, very warm welcome, ingenious products and well advised. Perfect delivery as well.

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Cyril C.

Published on 23/04/2024 à 15h24 following a purchase from 12/02/2024

Tb.

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Jean-Yves L.

Published on 21/04/2024 à 09h34 following a purchase from 10/02/2024

Very good

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Bartz A.

Published on 19/04/2024 à 09h50 following a purchase from 09/04/2024

Global relay delivery, so at a relay point. I prefer home delivery

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Frank F.

Published on 01/04/2024 à 20h13 following a purchase from 22/03/2024

Package not received on the scheduled day! Now available at a different address than planned, but since I work 75km from my home, I can only pick it up next weekend... But according to Chronopost, I only have until Wednesday to pick it up, so for me it's impossible! So 1 star, that's already a lot...

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Sylvie G.

Published on 27/03/2024 à 18h39 following a purchase from 17/03/2024

Arrived quickly and clean, I recommend this site

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Mélodie G.

Published on 15/03/2024 à 17h27 following a purchase from 05/01/2024

Overall, I am very satisfied with this brand. There was only one disappointment, it was the toaster, in one use it toasted strangely. Otherwise, I have not yet tested my last purchase. However, from a visual point of view, it is very beautiful.

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Laurent W.

Published on 13/03/2024 à 15h23 following a purchase from 03/01/2024

Perfectly meets my needs and I greatly appreciate their selection of products. I deduct one star for the fact that they do not offer tax exemption for in-store purchases.

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Marylene D.

Published on 02/03/2024 à 09h56 following a purchase from 21/02/2024

Very good and the communication is also very good

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Agnès V.

Published on 29/02/2024 à 18h45 following a purchase from 21/12/2023

Good product received quickly.

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Isabelle P.

Published on 29/02/2024 à 17h26 following a purchase from 16/02/2024

Fast delivery, items conforming to the description. Neat package. All good!!

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Jean-Yves L.

Published on 21/02/2024 à 08h27 following a purchase from 10/02/2024

Nothing to say

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Mikael T.

Published on 20/02/2024 à 20h14 following a purchase from 10/02/2024

Very good nothing to report

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Anne P.

Published on 30/12/2023 à 18h09 following a purchase from 19/12/2023

Fast delivery. Product matches the description

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Laurence C.

Published on 22/12/2023 à 20h30 following a purchase from 12/12/2023

Always very satisfied with your products.

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Sabine D.

Published on 21/12/2023 à 06h58 following a purchase from 10/12/2023

Very nice hot water bottle covered with a wool pouch. Not used yet as it's a gift. However, the delivery person did not deliver to the indicated relay point and I had to travel 15 km to pick it up.

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Marie G.

Published on 19/12/2023 à 06h22 following a purchase from 08/12/2023

Beautiful products delivered quickly

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Brigitte C.

Published on 17/12/2023 à 18h08 following a purchase from 07/12/2023

Very nice site, easy and pleasant navigation. Very fast delivery and appropriate nice packaging. Well done!

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Isabelle L.

Published on 15/12/2023 à 17h53 following a purchase from 04/12/2023

The site was a bit complicated for payment, the pages jumped which is a shame because then we don't know where we are. I had to call your services.

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Response from Casambu Published on 03/01/2024

Hello Isabelle,

We are sincerely sorry if you had problems during payment. We have reported the issue to our technical teams. We were happy to assist you by phone to finalize the order.

We hope your accessories bring you complete satisfaction.

Thank you and we hope to see you again at Casambu.

Ori and Aurel

Daniel O.

Published on 08/12/2023 à 10h38 following a purchase from 27/11/2023

fairly quick processing of my order, but the size of the candles leaves me pondering

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Pierre Yves C.

Published on 05/12/2023 à 13h38 following a purchase from 21/11/2023

The received products are very good, but half of them are made in China, which is difficult to accept from a brand that systematically emphasizes its respect for the environment. The minimum would be for the country of manufacture to be indicated in the presentation of each item.

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Response from Casambu Published on 03/01/2024

Hello Pierre-Yves,

Thank you for your message and your order. We are delighted that you like the accessories.

We select our products and the brands we work with with great care and attention.

We try as much as possible to favor French and European manufacturing. As you can imagine, many materials are now primarily produced in Asia and it is difficult to offer a 100% local supply.

That is why we only select brands that use sustainable and quality materials (which are indeed sometimes manufactured internationally.)

In the future, we will indeed be able to indicate the country of manufacture in the product description. In the meantime, we remain at your disposal for any additional information regarding our products.

We wish you very nice road trips with your Casambu accessories,

Ori & Aurel, the founders.

Claude P.

Published on 08/11/2023 à 05h39 following a purchase from 28/10/2023

Expensive items but of good quality

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Matthieu B.

Published on 18/10/2023 à 17h21 following a purchase from 26/09/2023

A huge problem with a lost package... but Casambu is not to blame... The package was resent after some time, a bit late, via another carrier, but arrived quickly and in perfect condition.

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Robert G.

Published on 18/10/2023 à 07h34 following a purchase from 08/08/2023

Serious shop; but purchased product could be improved in its mechanical support.

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Dominique B.

Published on 13/10/2023 à 12h42 following a purchase from 03/10/2023

Good product, good customer relationship, delivery to be reviewed perhaps.

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Isabelle P.

Published on 21/09/2023 à 00h37 following a purchase from 10/09/2023

Thank you, my item arrived as expected and is in line with what I was waiting for. Best regards

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Franoise L.

Published on 11/09/2023 à 11h43 following a purchase from 01/09/2023

Fast delivery, package very well packaged

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Jannick P.

Published on 08/09/2023 à 10h52 following a purchase from 28/08/2023

Package in good condition but with a few small defects on the stove.

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Response from Casambu Published on 11/09/2023

Hello Jannick,

Thank you for your message. We are sincerely sorry to hear that there is a manufacturing defect on your stove. Being very well packaged, we do not open them before shipping.

Could you please send us photos by email so we can look into this together and share them with our supplier? Our address is as follows: [email protected].

Thank you in advance for your understanding,

Ori and Aurel, the founders of Casambu

Batrice D.

Published on 05/09/2023 à 20h51 following a purchase from 26/08/2023

Ease of ordering. Fast delivery. Products conform to my request. I recommend!

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Sylvie D.

Published on 05/09/2023 à 04h58 following a purchase from 26/06/2023

Order well packaged received quite quickly

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Grard T.

Published on 04/09/2023 à 17h17 following a purchase from 25/08/2023

Good welcome.

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André R.

Published on 29/07/2023 à 15h01 following a purchase from 16/04/2023

Excellent

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Eric P.

Published on 16/07/2023 à 19h01 following a purchase from 07/05/2023

Item conforms to the description, ultra-fast delivery. Thank you

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