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T
Rating: 1 out of 5
I will never use inconvenient shipping via parcel shop again
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Customer reviews of Casambu
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 528 published reviews
Summary of reviews
Casambu regularly delivers fast, reliable service with swift delivery times and careful, protective packaging that keeps items in excellent condition. Customers highlight clear product descriptions, well-designed site navigation, and quickly fulfilled orders, including gift cards delivered by email and responsive communication when questions arise. The store consistently receives praise for professional, friendly customer service, competitive prices, and careful handling from purchase to receipt. Many reviews mention consistent conformity to descriptions and high satisfaction with product quality and packing, including handwritten thank-you notes and thoughtful touches.
Reviews 1 and 3 stars
Reset filtersM
Rating: 3 out of 5
Well received the roadbacker and on time however small issue to adjust the lid
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C
Rating: 1 out of 5
I am sorry but unfortunately I am very disappointed with your product, because it does turn on very well but when I turn it off there is a white smoke that has come out of my lamp (borderline toxic) I had to take it out and extinguish the wick with water.
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R
Rating: 1 out of 5
My order has not arrived yet
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A
Rating: 3 out of 5
Delivery was reliably carried out and the ordered products were included. However, the international shipping was inexplicably divided into two packages, which were delivered one day apart. Additionally, there were a lot of forms, delivery notes, invoice copies, etc. included - completely exaggerated - and a bunch of "plastic waste" used as padding. So everything is fine in itself, but delivery and packaging were unnecessarily resource-intensive.
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G
Rating: 3 out of 5
Fast shipping, for a trash can suction cup, which unfortunately does not work on any surface in our van's kitchen.
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S
Rating: 1 out of 5
Order not yet received. I will tell you what I think of the product when I finally have it in hand
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C
Rating: 1 out of 5
No response received to my return request
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N
Rating: 1 out of 5
Advertising for European, eco-friendly products. In reality, the manufacturing is Chinese.
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Response from Casambu
Hello Nicolae,
Thank you for your feedback. We choose our products and the brands we collaborate with very carefully and with particular attention.
We do our best to prioritize French and European manufacturing. However, as you know, many materials are now predominantly produced in Asia, which makes it difficult to offer a 100% local supply and meet all needs.
That is why we only select brands that use sustainable and quality materials, even if some of them are sometimes manufactured internationally.
We thank you for your understanding and remain at your disposal for any further information,
Best regards,
Ori and Aurel,
The founders of Casambu
Thank you for your feedback. We choose our products and the brands we collaborate with very carefully and with particular attention.
We do our best to prioritize French and European manufacturing. However, as you know, many materials are now predominantly produced in Asia, which makes it difficult to offer a 100% local supply and meet all needs.
That is why we only select brands that use sustainable and quality materials, even if some of them are sometimes manufactured internationally.
We thank you for your understanding and remain at your disposal for any further information,
Best regards,
Ori and Aurel,
The founders of Casambu
S
Rating: 3 out of 5
Some of the products received do not match the visuals indicated on the site. It’s the manufacturer's fault for changing their product, but I would have appreciated being informed before the purchase.
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Response from Casambu
Hello Sonia,
Thank you for your message. We have taken your feedback into account. Could you please share more information about the products? After checking your order and the purchased products, it seems that the photos match the products.
Thank you very much for your feedback, which will help us improve even further.
Best regards,
Ori and Aurel
The founders of Casambu
Thank you for your message. We have taken your feedback into account. Could you please share more information about the products? After checking your order and the purchased products, it seems that the photos match the products.
Thank you very much for your feedback, which will help us improve even further.
Best regards,
Ori and Aurel
The founders of Casambu
F
Rating: 1 out of 5
Package not received on the scheduled day! Now available at a different address than planned, but since I work 75km from my home, I can only pick it up next weekend... But according to Chronopost, I only have until Wednesday to pick it up, so for me it's impossible! So 1 star, that's already a lot...
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I
Rating: 3 out of 5
The site was a bit complicated for payment, the pages jumped which is a shame because then we don't know where we are. I had to call your services.
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Response from Casambu
Hello Isabelle,
We are sincerely sorry if you had problems during payment. We have reported the issue to our technical teams. We were happy to assist you by phone to finalize the order.
We hope your accessories bring you complete satisfaction.
Thank you and we hope to see you again at Casambu.
Ori and Aurel
We are sincerely sorry if you had problems during payment. We have reported the issue to our technical teams. We were happy to assist you by phone to finalize the order.
We hope your accessories bring you complete satisfaction.
Thank you and we hope to see you again at Casambu.
Ori and Aurel
P
Rating: 3 out of 5
The received products are very good, but half of them are made in China, which is difficult to accept from a brand that systematically emphasizes its respect for the environment. The minimum would be for the country of manufacture to be indicated in the presentation of each item.
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Response from Casambu
Hello Pierre-Yves,
Thank you for your message and your order. We are delighted that you like the accessories.
We select our products and the brands we work with with great care and attention.
We try as much as possible to favor French and European manufacturing. As you can imagine, many materials are now primarily produced in Asia and it is difficult to offer a 100% local supply.
That is why we only select brands that use sustainable and quality materials (which are indeed sometimes manufactured internationally.)
In the future, we will indeed be able to indicate the country of manufacture in the product description. In the meantime, we remain at your disposal for any additional information regarding our products.
We wish you very nice road trips with your Casambu accessories,
Ori & Aurel, the founders.
Thank you for your message and your order. We are delighted that you like the accessories.
We select our products and the brands we work with with great care and attention.
We try as much as possible to favor French and European manufacturing. As you can imagine, many materials are now primarily produced in Asia and it is difficult to offer a 100% local supply.
That is why we only select brands that use sustainable and quality materials (which are indeed sometimes manufactured internationally.)
In the future, we will indeed be able to indicate the country of manufacture in the product description. In the meantime, we remain at your disposal for any additional information regarding our products.
We wish you very nice road trips with your Casambu accessories,
Ori & Aurel, the founders.