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N
Rating: 2 out of 5
the package, poorly taped, arrived open, damaged, fortunately nothing was missing
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Customer reviews of Casambu
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 528 published reviews
Summary of reviews
Casambu regularly delivers fast, reliable service with swift delivery times and careful, protective packaging that keeps items in excellent condition. Customers highlight clear product descriptions, well-designed site navigation, and quickly fulfilled orders, including gift cards delivered by email and responsive communication when questions arise. The store consistently receives praise for professional, friendly customer service, competitive prices, and careful handling from purchase to receipt. Many reviews mention consistent conformity to descriptions and high satisfaction with product quality and packing, including handwritten thank-you notes and thoughtful touches.
2 star reviews
Reset filtersC
Rating: 2 out of 5
Items came damaged
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P
Rating: 2 out of 5
The goods are unfortunately defective.
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E
Rating: 2 out of 5
An item was missing, I sent an email... still no response... disappointed.
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D
Rating: 2 out of 5
The order was not complete. I reported it but still have not received the missing item.
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Response from Casambu
Hello Dominique,
We would like to once again apologize for the oversight during the shipment of your order. We hope that the delivery of the missing accessory went well and thank you for your understanding.
Best regards,
Ori and Aurel
The founders of Casambu
We would like to once again apologize for the oversight during the shipment of your order. We hope that the delivery of the missing accessory went well and thank you for your understanding.
Best regards,
Ori and Aurel
The founders of Casambu
J
Rating: 2 out of 5
Package in good condition but with a few small defects on the stove.
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Response from Casambu
Hello Jannick,
Thank you for your message. We are sincerely sorry to hear that there is a manufacturing defect on your stove. Being very well packaged, we do not open them before shipping.
Could you please send us photos by email so we can look into this together and share them with our supplier? Our address is as follows: [email protected].
Thank you in advance for your understanding,
Ori and Aurel, the founders of Casambu
Thank you for your message. We are sincerely sorry to hear that there is a manufacturing defect on your stove. Being very well packaged, we do not open them before shipping.
Could you please send us photos by email so we can look into this together and share them with our supplier? Our address is as follows: [email protected].
Thank you in advance for your understanding,
Ori and Aurel, the founders of Casambu
G
Rating: 2 out of 5
My order Laundry bag × 2 I only received one For the rest nothing to say
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Response from Casambu
Hello Gérard, Thank you for your message. We are really sorry for the oversight. As exchanged by email, we have sent you another one as soon as possible. Thank you for your understanding and patience :). Ori and Aurel, the founders of Casambu.