Customer reviews of Casambu

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 528 published reviews
5 1 424 93% 4 84 5% 3 6 0% 2 7 0% 1 7 0%

Summary of reviews

Casambu regularly delivers fast, reliable service with swift delivery times and careful, protective packaging that keeps items in excellent condition. Customers highlight clear product descriptions, well-designed site navigation, and quickly fulfilled orders, including gift cards delivered by email and responsive communication when questions arise. The store consistently receives praise for professional, friendly customer service, competitive prices, and careful handling from purchase to receipt. Many reviews mention consistent conformity to descriptions and high satisfaction with product quality and packing, including handwritten thank-you notes and thoughtful touches.

Reviews 2, 4 and 5 stars

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C
Cecile C.
Rating: 5 out of 5
following a purchase from 24/06/2024
Order well received. Wool blanket is top. Keeps body heat. It's a warm and natural heat. Let's see over time.
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Thierry C.
Rating: 5 out of 5
following a purchase from 23/06/2024
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Claire M.
Rating: 5 out of 5
following a purchase from 23/06/2024
Very fast delivery, friendly and competent delivery person.
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Alain B.
Rating: 4 out of 5
following a purchase from 23/06/2024
The order
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Jean Luc P.
Rating: 5 out of 5
following a purchase from 21/06/2024
Fast shipping, careful packaging, I recommend!
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Vyvian B.
Rating: 5 out of 5
following a purchase from 21/06/2024
Serious site. Fast shipping and very reasonable prices compared to other sites with the same references.
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Lartigue S.
Rating: 5 out of 5
following a purchase from 21/06/2024
As with our previous orders, everything is perfect! Deadlines respected, quality product and the little handwritten card in the package is very nice!
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Raul Alberto P.
Rating: 5 out of 5
following a purchase from 30/05/2024
Fast and effective
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Bernard R.
Rating: 5 out of 5
following a purchase from 19/06/2024
ok
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Alice D.
Rating: 5 out of 5
following a purchase from 18/06/2024
Perfect: fast, efficient and without a hitch.
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Gregory G.
Rating: 5 out of 5
following a purchase from 18/06/2024
Good service, responsive. +++
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Annie V.
Rating: 4 out of 5
following a purchase from 16/06/2024
Very serious. Fast.
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Marie-Françoise E.
Rating: 5 out of 5
following a purchase from 17/06/2024
Very happy with my order at Casambu, package received on time without problems.
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Dominique L.
Rating: 2 out of 5
following a purchase from 15/06/2024
The order was not complete. I reported it but still have not received the missing item.
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Response from Casambu
Hello Dominique,

We would like to once again apologize for the oversight during the shipment of your order. We hope that the delivery of the missing accessory went well and thank you for your understanding.

Best regards,

Ori and Aurel
The founders of Casambu
R
Rachel F.
Rating: 5 out of 5
following a purchase from 16/06/2024
Fast, friendly and good products. Thank you for the handwritten thank you card. It makes all the difference.
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Johanna D.
Rating: 5 out of 5
following a purchase from 12/06/2024
Ordered oven received very quickly. The site is well made and the customer service is efficient.
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Sophie C.
Rating: 5 out of 5
following a purchase from 12/06/2024
Top order!
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Philippe G.
Rating: 5 out of 5
following a purchase from 03/06/2024
Quality product
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Kevin M.
Rating: 5 out of 5
following a purchase from 04/06/2024
Top
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Patricia G.
Rating: 5 out of 5
following a purchase from 03/06/2024
Very fast and quality product
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Laura T.
Rating: 5 out of 5
following a purchase from 02/06/2024
I am very satisfied with my purchases at Casambu, quality and innovation are present!
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Anthony D.
Rating: 5 out of 5
following a purchase from 29/05/2024
Top-notch material and top-notch team as well, smiling and advising. Thank you Casambu
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Gwenaelle P.
Rating: 5 out of 5
following a purchase from 27/05/2024
Great experience: beautiful water bottle, sent quickly! Card and little attentions... I highly recommend!
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Thierry G.
Rating: 5 out of 5
following a purchase from 15/05/2024
I ordered the board game VAN LIFE Europe for a colleague who went on a year-long road trip with her family in their camper van in Europe. Excellent customer experience. Congratulations on the quality of the site, the purchasing process, the order tracking, the speed of delivery, the quality of the packaging, and the personal message on a small card.
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Olivier M.
Rating: 5 out of 5
following a purchase from 25/05/2024
Purchase of cover. Very good product. Fast delivery
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Philippe C.
Rating: 5 out of 5
following a purchase from 25/05/2024
Nice, fast, good product.
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Isabelle G.
Rating: 5 out of 5
following a purchase from 25/05/2024
Very good advice and good quality products. I recommend without any problem
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Kevin B.
Rating: 5 out of 5
following a purchase from 25/05/2024
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Hadrien M.
Rating: 5 out of 5
following a purchase from 23/05/2024
Very good products arrived well protected and within the indicated deadlines
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Romain S.
Rating: 5 out of 5
following a purchase from 24/05/2024
Nothing to complain about
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Claire D.
Rating: 5 out of 5
following a purchase from 24/05/2024
Always on top! Ori and Aurel are always very good advice, happy with my purchases!
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Guerin S.
Rating: 5 out of 5
following a purchase from 23/05/2024
Item conforms to the description of very nice quality
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M
Mireille D.
Rating: 4 out of 5
following a purchase from 23/05/2024
Package not delivered to home. Absence of sticker despite my request.
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Response from Casambu
Hello Mireille,

Thank you for your positive review and your comment.

We are sincerely sorry for the oversight of the Casambu sticker. We will send you some by mail so that you can have it :)

Regarding the delivery, you chose a delivery to a pickup point when you placed your order. Next time, feel free to contact us to verify this together.

Have a very nice day and thank you again for your order :)

Ori and Aurel,
the founders of Casambu
J
Jean Philippe G.
Rating: 5 out of 5
following a purchase from 21/05/2024
Fast, efficient and specialist, good job.
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Jacqueline C.
Rating: 5 out of 5
following a purchase from 22/05/2024
Very friendly team and fast shipping. The blanket is really great and warm.
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Sylvie F.
Rating: 5 out of 5
following a purchase from 22/05/2024
Top delivery: fast and compliant.
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Clemence M.
Rating: 5 out of 5
following a purchase from 22/05/2024
In accordance with the order, reactive and pleasant team.
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Brigitte C.
Rating: 5 out of 5
following a purchase from 22/05/2024
Completely matches expectations. Finally, merchants who take care of their customers: courtesy, kindness, competence, and efficiency, well done.
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Jean Michel M.
Rating: 5 out of 5
following a purchase from 21/05/2024
Product matches and fast delivery.
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M
Mathieu K.
Rating: 5 out of 5
following a purchase from 20/05/2024
Perfect, very professional, fast shipping, it's serious, I recommend
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