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S
Rating: 4 out of 5
I am relatively satisfied with my purchase, the price is still excessive.
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 488 published reviews
Summary of reviews
The store consistently delivers fast and reliable service, with multiple mentions of quick shipping and timely delivery that match or exceed expectations. Customers highlight concrete positives such as products arriving well packaged, exactly as described, and suitable for their needs, including complete wheels inflated to the specified rim value and parts that fit like a glove. Customer service is described as professional and responsive, with positive experiences when contacting support and receiving helpful, courteous reception. Overall, the range of products and the speed of delivery are repeatedly praised, making the shopping experience dependable and satisfying.
Reviews 1, 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
Perfect
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A
Rating: 2 out of 5
The price of the roulette has increased by more than €5 in just a few weeks and the supplied screw has changed from a total thread to a partial one. It's difficult to navigate under these conditions and what can we say about the price increase...
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your feedback and we completely understand your disappointment regarding the evolution of our prices.
We are doing our best to maintain accessible prices, but the significant and continuous increase in the cost of raw materials has forced us to readjust some of our prices. Having long absorbed these increases to preserve your purchasing power, we had to proceed with a correction larger than expected when it became inevitable.
Best regards,
The Caujolle team
Thank you for your feedback and we completely understand your disappointment regarding the evolution of our prices.
We are doing our best to maintain accessible prices, but the significant and continuous increase in the cost of raw materials has forced us to readjust some of our prices. Having long absorbed these increases to preserve your purchasing power, we had to proceed with a correction larger than expected when it became inevitable.
Best regards,
The Caujolle team
P
Rating: 4 out of 5
Error in shipping, but resolved very quickly. Serious company and the person who contacted me was nice. Nothing to complain about. I recommend.
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B
Rating: 2 out of 5
Poor quality Chinese products, my types of concrete mixers were perhaps dirty but a deflated wheel right away!
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We are sorry to hear that your inner tube arrived deflated.
Rest assured that we never intentionally deliver defective products. A soft rubber inner tube can, however, weaken over time or have a manufacturing defect (1.5% rate on production), or it may be accidentally punctured during assembly.
If you encounter any issues upon receiving our items, please do not hesitate to contact us by email so that we can initiate a customer service process or find you an appropriate solution. In the future, we recommend that you consider our complete wheels: these are shipped already inflated, which allows us to perform the assembly ourselves and directly check the perfect sealing of the inner tube before shipping.
Best regards,
The Caujolle team
We are sorry to hear that your inner tube arrived deflated.
Rest assured that we never intentionally deliver defective products. A soft rubber inner tube can, however, weaken over time or have a manufacturing defect (1.5% rate on production), or it may be accidentally punctured during assembly.
If you encounter any issues upon receiving our items, please do not hesitate to contact us by email so that we can initiate a customer service process or find you an appropriate solution. In the future, we recommend that you consider our complete wheels: these are shipped already inflated, which allows us to perform the assembly ourselves and directly check the perfect sealing of the inner tube before shipping.
Best regards,
The Caujolle team
B
Rating: 4 out of 5
Fast shipping, package compliant and neat.
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V
Rating: 4 out of 5
Delivered quickly, product okay, too bad the shipping costs are a bit high
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O
Rating: 4 out of 5
The tire is very difficult to put back without professional equipment
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J
Rating: 4 out of 5
Satisfied
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G
Rating: 2 out of 5
Received the package quickly. During assembly, it was impossible to inflate the inner tube because it was punctured.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you very much for your feedback.
We are, however, sorry for this inconvenience with the punctured inner tube. Please be assured that we never intentionally deliver defective products. A soft rubber inner tube can, however, weaken over time or have a micro-manufacturing defect (1.5% rate on production), or it may be accidentally punctured during assembly.
If you encounter this type of defect, please do not hesitate to inform us immediately upon receipt so that we can take the necessary steps to provide you with a quick solution.
Best regards,
The Caujolle team
Thank you very much for your feedback.
We are, however, sorry for this inconvenience with the punctured inner tube. Please be assured that we never intentionally deliver defective products. A soft rubber inner tube can, however, weaken over time or have a micro-manufacturing defect (1.5% rate on production), or it may be accidentally punctured during assembly.
If you encounter this type of defect, please do not hesitate to inform us immediately upon receipt so that we can take the necessary steps to provide you with a quick solution.
Best regards,
The Caujolle team
M
Rating: 4 out of 5
Shipment as described and ultra fast.
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T
Rating: 4 out of 5
Average because the ordered product was not exactly the same as the defective one.
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P
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Everything perfect
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C
Rating: 1 out of 5
Poor quality material, it has nothing to do with the photo and is not strong enough to support the weight of a fridge as shown on your site
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F
Rating: 4 out of 5
Good product, impeccable delivery
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C
Rating: 1 out of 5
Hello a bit disappointed with my purchase! cheaper at Leclerc gardening 12 € less same model.
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P
Rating: 4 out of 5
-
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F
Rating: 1 out of 5
The site is poorly made and therefore with the same references as my original wheels, I end up with wheelbarrow wheels
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We are sorry for this unpleasant surprise.
Don't stay with wheels that don't suit you! If you have questions about compatibility, we can answer you and guide you to the right model.
Contact our customer service now at 05.61.35.92.64 so we can arrange the exchange or refund of your order.
Best regards,
The Caujolle team
We are sorry for this unpleasant surprise.
Don't stay with wheels that don't suit you! If you have questions about compatibility, we can answer you and guide you to the right model.
Contact our customer service now at 05.61.35.92.64 so we can arrange the exchange or refund of your order.
Best regards,
The Caujolle team
L
Rating: 4 out of 5
Delivery times respected Order compliant Good quality, just a defect on one of the wheels (striped surface)
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you very much for your positive feedback regarding our delivery times and the compliance of your order!
We take note of your comment regarding the striped surface on one of the wheels. Even though our steel rollers are robust, this visual defect should not be present. If you find that this hinders the proper rolling of your gate, please do not hesitate to send a photo to our customer service at [email protected]. We will gladly send you a new part.
Thank you very much for your trust and see you soon!
The Caujolle team
Thank you very much for your positive feedback regarding our delivery times and the compliance of your order!
We take note of your comment regarding the striped surface on one of the wheels. Even though our steel rollers are robust, this visual defect should not be present. If you find that this hinders the proper rolling of your gate, please do not hesitate to send a photo to our customer service at [email protected]. We will gladly send you a new part.
Thank you very much for your trust and see you soon!
The Caujolle team
T
Rating: 1 out of 5
Upon receipt, I wanted to mount the hinges on a 10 mm groove rail, according to the product description. Unfortunately, the four received rollers had different dimensions from each other. As a result: only one could possibly fit, the others being incompatible with the rail. I find it quite surprising that a product sold for a specific dimension can have so many machining variations. In my case, this simply blocked the project and made assembly impossible. I contacted customer service, which responded quickly and provided me with a return label without difficulty. I was also offered either a new shipment or a 15% discount on a future order. I commend the responsiveness of the after-sales service, but for my part, I ultimately had to have the rollers taken back by a machinist in order to finish my installation. An experience that does not make me want to reorder this type of product.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your detailed feedback. While we are pleased to hear that the responsiveness of our customer service met your expectations, we are sincerely sorry for the machining defect found on these rollers.
A dimensional discrepancy on a 10 mm groove rail is abnormal and does not correspond at all to our quality standards. We have immediately reported this information to our production control service to verify the concerned batch and prevent this from happening again.
We fully understand your frustration regarding the blockage of your project. We hope to have the opportunity to prove the true quality of our products during your next need.
Best regards,
The Caujolle team
Thank you for your detailed feedback. While we are pleased to hear that the responsiveness of our customer service met your expectations, we are sincerely sorry for the machining defect found on these rollers.
A dimensional discrepancy on a 10 mm groove rail is abnormal and does not correspond at all to our quality standards. We have immediately reported this information to our production control service to verify the concerned batch and prevent this from happening again.
We fully understand your frustration regarding the blockage of your project. We hope to have the opportunity to prove the true quality of our products during your next need.
Best regards,
The Caujolle team
S
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Products received on time. Well packaged. To see the quality, over time...
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M
Rating: 4 out of 5
good value for money and speed of service
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F
Rating: 1 out of 5
I bought a set of four wheels for a chair, two of which are equipped with brakes. Unfortunately, the two wheels with brakes do not work at all: the locking system is ineffective and does not secure the chair. I had to put back the old wheels to be able to use the chair safely. Very disappointed with the quality of the product. Avoid if you are looking for reliable and secure wheels.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your feedback. After reading your message, I better understand the situation: there seems to be a small confusion about the intended use of this product.
The wheels you purchased are specifically designed for fixed furniture, light handling on industrial floors, or suitcase repairs. Unfortunately, they are not suitable for equipping a seat or a chair.
Indeed, their tire is made of soft polyurethane to protect delicate floors. This essential softness means that the brake can slightly slip under the weight or impulse of a moving chair, which explains the lack of rigidity you noticed. For a chair, you need wheels that meet specific seating standards.
Although the product is not defective but simply unsuitable for your use, we do not want to leave you with a bad experience. I therefore propose that you return the set for a full refund so that you can equip yourself with compliant wheels for your chair.
Best regards,
The Caujolle team
Thank you for your feedback. After reading your message, I better understand the situation: there seems to be a small confusion about the intended use of this product.
The wheels you purchased are specifically designed for fixed furniture, light handling on industrial floors, or suitcase repairs. Unfortunately, they are not suitable for equipping a seat or a chair.
Indeed, their tire is made of soft polyurethane to protect delicate floors. This essential softness means that the brake can slightly slip under the weight or impulse of a moving chair, which explains the lack of rigidity you noticed. For a chair, you need wheels that meet specific seating standards.
Although the product is not defective but simply unsuitable for your use, we do not want to leave you with a bad experience. I therefore propose that you return the set for a full refund so that you can equip yourself with compliant wheels for your chair.
Best regards,
The Caujolle team
M
Rating: 1 out of 5
The wheels don't work for me because they don't fit in the frame. They are wider at the axle and I can't put the HUBCAP on.
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F
Rating: 2 out of 5
Communications regarding shipping, estimated arrival, delivery, and any other updates are completely absent!! The package arrived more than two weeks after payment without any notice!
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F
Rating: 4 out of 5
Hello. A bit long time between order and delivery. Perfect packaging, very good quality of the product. Serious, I recommend.
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S
Rating: 1 out of 5
One of the solid wheels received has cracks on the tread. After an email to Caujolle with a photo: Their response: "it will not affect the operation". No question of returning a wheel in good condition. In any case, it will affect the lifespan of the wheel as well as my opinion of this company that sells junk without flinching.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
From a strictly technical point of view, we confirm that these slight surface cracks on the tread do not alter the structure of the solid wheel, its mechanical strength, or its safety in use. The wheel is perfectly usable as it is and its lifespan is not compromised.
That is why, as we proposed to you by email, we formally commit: if in use this wheel were to present the slightest problem or prove to be defective, we will immediately and free of charge send you a new replacement wheel. You benefit from a total guarantee on this point.
We completely understand that the visual aspect of a new product must be impeccable for you. If this aesthetic defect poses a real problem for you, we do not wish to leave you unsatisfied. If you wish, we can send you a new wheel.
Best regards,
The Caujolle team
From a strictly technical point of view, we confirm that these slight surface cracks on the tread do not alter the structure of the solid wheel, its mechanical strength, or its safety in use. The wheel is perfectly usable as it is and its lifespan is not compromised.
That is why, as we proposed to you by email, we formally commit: if in use this wheel were to present the slightest problem or prove to be defective, we will immediately and free of charge send you a new replacement wheel. You benefit from a total guarantee on this point.
We completely understand that the visual aspect of a new product must be impeccable for you. If this aesthetic defect poses a real problem for you, we do not wish to leave you unsatisfied. If you wish, we can send you a new wheel.
Best regards,
The Caujolle team
N
Rating: 4 out of 5
Satisfied good quality
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T
Rating: 4 out of 5
Very serious company, good quality and fast shipping.
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M
Rating: 4 out of 5
After a wrong shipment, Caujolle contacted me because they noticed they had not sent the right item, without any action on my part. Good item shipped, return label for the wrong item. It's nice to see a serious sales company on the internet, and who still cares about doing a good job. Thank you
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N
Rating: 1 out of 5
Lack of precision on certain dimensions. Forced to return the wheels. Delay in the construction site. Penalties.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We sincerely regret the lack of precision on certain dimensions and the impact this setback may have had on your project schedule.
The clarity of our technical sheets is a priority: your comments have been forwarded to our product team to correct and enrich the dimensions of this item.
As agreed with our services, we have immediately provided you with a free return label and proceeded with the full refund of your order upon receipt.
We hope to have the opportunity to offer you a seamless experience on a future project.
Best regards,
The Caujolle team
We sincerely regret the lack of precision on certain dimensions and the impact this setback may have had on your project schedule.
The clarity of our technical sheets is a priority: your comments have been forwarded to our product team to correct and enrich the dimensions of this item.
As agreed with our services, we have immediately provided you with a free return label and proceeded with the full refund of your order upon receipt.
We hope to have the opportunity to offer you a seamless experience on a future project.
Best regards,
The Caujolle team
P
Rating: 4 out of 5
The search is not always easy.
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J
Rating: 4 out of 5
despite a first reception with issues, satisfied because you showed great responsiveness
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F
Rating: 3 out of 5
Corresponds perfectly to my expectations
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D
Rating: 4 out of 5
very good just that I wanted the impeccable deadlines managed to reassemble
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F
Rating: 2 out of 5
The inner tube I received had holes that I had to repair with patches.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.
Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.
Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.
Looking forward to your response,
The Caujolle team
We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.
Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.
Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.
Looking forward to your response,
The Caujolle team
P
Rating: 1 out of 5
Hello, I am sorry to be negative. Of the 4 wheels, 1 was halfway on the rail and 1 was on the rail, so a machining defect of the groove because the other 2 penetrated completely to the rail and rolled very well. At 4m high, I had to thin the rail. Not having a grinder and sander on site, I used a reciprocating saw with a metal blade. Thank you for the hassle!
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We sincerely apologize for the difficulties encountered during your installation. We truly regret that you had to intervene at 4m high with a reciprocating saw to address this defect.
We would like to remind you that in case of a defect noticed upon unpacking, it is essential to contact us immediately. Your report allows us to analyze the machining of the concerned batch to avoid any recurrence, but especially to send you compliant rollers without delay. This would have spared you from manually modifying your structure.
We remain at your disposal to find a solution following this inconvenience.
Best regards,
The Caujolle team
We sincerely apologize for the difficulties encountered during your installation. We truly regret that you had to intervene at 4m high with a reciprocating saw to address this defect.
We would like to remind you that in case of a defect noticed upon unpacking, it is essential to contact us immediately. Your report allows us to analyze the machining of the concerned batch to avoid any recurrence, but especially to send you compliant rollers without delay. This would have spared you from manually modifying your structure.
We remain at your disposal to find a solution following this inconvenience.
Best regards,
The Caujolle team
D
Rating: 1 out of 5
Punctured inner tube...
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We are sincerely sorry to learn that your inner tube has a defect.
Please know that we take this type of customer service seriously. The rubber used for inner tubes is an elastic material that can sometimes naturally weaken over time or undergo variations during the manufacturing of certain series. Despite our controls, it happens that an item has a design defect.
We regret this inconvenience and wish to correct the situation quickly.
Please do not hesitate to contact us directly by email so that we can proceed with the immediate shipment of a new replacement inner tube, at our expense.
Looking forward to your message to regularize your file.
Best regards,
The Caujolle team
We are sincerely sorry to learn that your inner tube has a defect.
Please know that we take this type of customer service seriously. The rubber used for inner tubes is an elastic material that can sometimes naturally weaken over time or undergo variations during the manufacturing of certain series. Despite our controls, it happens that an item has a design defect.
We regret this inconvenience and wish to correct the situation quickly.
Please do not hesitate to contact us directly by email so that we can proceed with the immediate shipment of a new replacement inner tube, at our expense.
Looking forward to your message to regularize your file.
Best regards,
The Caujolle team