Customer reviews of CAUJOLLE ROUES ET ROULETTES

Hello,

Thank you for your feedback on the quality of our wheel.

Regarding the 2 mm discrepancy you notice, it is possible that one of the ends is not fully inserted into the hub, or that a slight excess of material (deburring) related to injection slipped in during manufacturing.

The standard length of this hub should be 74 mm. We invite you to check if a simple push can reposition the end.

In any case, we do not want to leave you with a non-compliant product. Please do not hesitate to contact us directly so that we can analyze this together and offer you a quick solution.

The Caujolle team

Hello,
Thank you for your positive feedback on the product! Regarding the delivery, the delay is explained by the fact that your order was placed just before the weekend, during which our services are closed. This unfortunately creates a slightly longer wait than usual. We are doing our best to ship everything on Monday!

Hello, thank you for your feedback. We are glad that the wheel meets your expectations! We sincerely regret that the transport service was not up to par. For your next orders, do not hesitate to choose Colissimo when validating your cart for a smoother delivery experience. See you soon at Caujolle!

Hello, we sincerely regret this setback. If the carrier did not follow your instructions, we apologize. For your future needs, please note that we also offer Colissimo for more reliability.

Hello, we take note of your comment on the rigidity of the support. Rest assured, our products are tested for the announced loads. If you have any doubts about the conformity of your item, our team is available by phone (number at the bottom of the site) to assist you. See you soon.

Hello, we thank you for your feedback and are pleased that the solidity of our trolley meets your expectations. We apologize for the aesthetic defect noted. As agreed, we have immediately proceeded with the standard exchange of your product. We hope that this new model, shipped with care, will give you complete satisfaction. Our team remains at your disposal if needed. The Caujolle team.

Thank you for your trust in your cabinets! We take note of your comment about the noise. Greasing is a good solution to smooth the movement, but if the problem persists, know that we are here to listen to you by phone (our number is at the bottom of the site) to find a solution together. Have a very good day!

Hello,

Thank you for this precise feedback. We are sorry for the difficulty encountered.

Indeed, the fitting of two 20 mm tubes (outer/inner) requires extreme precision and can be complex if the steel has the slightest roughness or a slight temperature variation.

We would like to help you finalize your assembly or offer you an exchange if the parts have a tolerance defect.

The Caujolle team

Hello,

Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear that the item does not fully satisfy you and that you had to make a modification to be able to attach it correctly.

We are surprised that the item does not match the presentation video on our site. We do not immediately see what could be different.

To help us identify the exact problem and improve our product, it would be extremely helpful if you could send us:

- Photos of the assembled item (or photos of the modification you had to make).
- Photos or a description of the place where the product does not attach as expected.

This would allow us to understand the discrepancy with our video and determine if a modification of our product or our instructions is necessary.

We are very committed to the quality of our items and your feedback is valuable. Thank you in advance for your help.

Best regards,
The Caujolle team

Hello,

We sincerely thank you for your feedback. We are delighted to learn that the product is in accordance with the description and your expectations, it's perfect!

However, we are sincerely sorry that your delivery experience was deplorable and annoying. We completely understand your frustration of having to call daily.

Rest assured, we have immediately provided detailed feedback to the concerned carrier so that they take the necessary measures to improve the quality of their services in your area.

For your information, we offer several delivery options on our site: DPD and Colissimo. It happens that some carriers are less efficient than others depending on geographical areas.

For your next order, we invite you to choose the other carrier available on our site. This will allow us to guarantee you a much better delivery experience.

Thank you again for your trust and we look forward to serving you again.

Best regards,
The Caujolle team

Hello,

Thank you for taking the time to leave us your feedback, and I am sincerely sorry to learn that the feet of your wardrobe slide on the wheeled corners.

The wheeled corners we offer are generally designed to be used with anti-slip pads or floor protections already present under the feet of the wardrobe to ensure better adherence.

If your wardrobe has smooth or hard plastic feet, this may indeed promote sliding.

To resolve this issue, I suggest one of the following solutions:

- Add an anti-slip material: You can place small squares of fine rubber, anti-slip foam (similar to that used for drawer mats), or thick felt between the foot of the wardrobe and the top of the wheeled corner.

Check the weight: Ensure that the weight of your furniture does not exceed the maximum load capacity indicated for the wheels.

Please feel free to contact us directly by email or phone if the problem persists after trying these solutions. We are at your disposal to advise you and find the best solution for you.

Best regards,
Alwena

Hello,

Thank you very much for your feedback. We sincerely apologize for the inconvenience caused by the delivery not meeting our standards.

Your comment is valuable. We will forward it immediately to our designated carrier so that they can correct and enhance the quality of their service.

We assure you that we are taking note of your remark in our continuous improvement process.

The Caujolle team

Hello,

Thank you for your feedback and constructive remarks. We are sorry that you encountered difficulties during your choice, and we will take your suggestions into account to improve the information on the dimensions of the rods. Please feel free to contact us if you have any questions; we will be happy to assist you.

Best regards,
The Caujolle team

Hello,

Thank you for your very constructive feedback, and we are delighted that our team was able to meet your expectations.

However, we sincerely apologize for the delivery delay and the complications encountered with the carrier.

We have just notified our partner transport agency of this situation so that they can take immediate measures to improve the quality of their service in your area.

Your experience is essential for us to improve our processes. We hope that your order will bring you complete satisfaction.

Best regards,
The Caujolle team