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M
Rating: 4 out of 5
Perfect, except for the price which I find a bit high.
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 488 published reviews
Summary of reviews
The store consistently delivers fast and reliable service, with multiple mentions of quick shipping and timely delivery that match or exceed expectations. Customers highlight concrete positives such as products arriving well packaged, exactly as described, and suitable for their needs, including complete wheels inflated to the specified rim value and parts that fit like a glove. Customer service is described as professional and responsive, with positive experiences when contacting support and receiving helpful, courteous reception. Overall, the range of products and the speed of delivery are repeatedly praised, making the shopping experience dependable and satisfying.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Compliance with the order
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D
Rating: 4 out of 5
Good product. Good quality-price ratio. Very fast shipping.
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M
Rating: 4 out of 5
Quite satisfied
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O
Rating: 2 out of 5
The wheel has a small defect like a bulge I hope it will hold
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your vigilance and for informing us about this "bulge" you noticed on the wheel.
We want to reassure you: this slight cosmetic defect has no impact on the performance, strength, or lifespan of the wheel. It is generally a small cosmetic irregularity related to the rubber molding process (the material of the tread).
This type of mark does not affect the load capacity or the quality of the rolling. You can use your wheel with complete confidence.
However, quality being our priority, if this mark were to evolve or if you encounter any problem during use, we invite you to contact us immediately. We will be here to ensure an exchange or an appropriate solution.
Best regards,
The Caujolle team
Thank you for your vigilance and for informing us about this "bulge" you noticed on the wheel.
We want to reassure you: this slight cosmetic defect has no impact on the performance, strength, or lifespan of the wheel. It is generally a small cosmetic irregularity related to the rubber molding process (the material of the tread).
This type of mark does not affect the load capacity or the quality of the rolling. You can use your wheel with complete confidence.
However, quality being our priority, if this mark were to evolve or if you encounter any problem during use, we invite you to contact us immediately. We will be here to ensure an exchange or an appropriate solution.
Best regards,
The Caujolle team
J
Rating: 1 out of 5
Poor quality tire as the edge is open when mounted and the steel band has appeared
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for bringing this issue to our attention.
We are sincerely sorry to learn that the tread of your tire has opened during mounting, revealing the internal structure (steel band). This situation is absolutely not normal.
This tire usually receives excellent quality feedback. It is very likely that this is an isolated manufacturing defect which, although rare, can unfortunately occur.
We take your satisfaction very seriously.
In order to better analyze the cause of this failure and to quickly offer you an exchange or an appropriate solution, we will contact you again by phone/email (if you specified it during your order).
Please accept our sincerest apologies for this inconvenience.
Best regards,
The Caujolle team
Thank you for bringing this issue to our attention.
We are sincerely sorry to learn that the tread of your tire has opened during mounting, revealing the internal structure (steel band). This situation is absolutely not normal.
This tire usually receives excellent quality feedback. It is very likely that this is an isolated manufacturing defect which, although rare, can unfortunately occur.
We take your satisfaction very seriously.
In order to better analyze the cause of this failure and to quickly offer you an exchange or an appropriate solution, we will contact you again by phone/email (if you specified it during your order).
Please accept our sincerest apologies for this inconvenience.
Best regards,
The Caujolle team
J
Rating: 3 out of 5
Good, normal
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E
Rating: 4 out of 5
Article conforms to my expectations; easy installation after adapting to the diameter of the article. Stick labels that are easier to peel off!
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A
Rating: 4 out of 5
Completely satisfied
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J
Rating: 1 out of 5
I have already given my way of thinking to customer service by saying that it is unacceptable to send unfinished parts.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team
D
Rating: 3 out of 5
Some burrs not removed on the plates, the foot does not touch the ground when the dolly is standing, making it difficult to load a piece of furniture ... forced to act as if we had a shovel!!! not practical at all!!! the axle on which the wheels are is too long ;; one might think that the wheel spacing is adjustable, as there is a small nut that tightens a ring .. OK, but between the chassis and the wheel spaced out to the maximum outward, there is no plastic ring to compensate for the gap, and maintain the spacing .. useless!!! This dolly seduced me when I saw it in a photo on your site, accompanied by flattering descriptions .. I am very disappointed!! I expected much better!! I need to buy several more, I will certainly not take your models back ... nor recommend them to other colleagues
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for taking the time to share your very precise comments and we are sincerely sorry that this dolly did not meet your expectations.
We fully understand your disappointment regarding the imperfections observed. Allow us to provide some clarifications on the points you raise:
1. Burrs, finishes, and hot galvanization
You are right, burrs and rough finishes may remain on the plates. This is directly related to our manufacturing choice: hot galvanization.
This method involves dipping the dolly in a bath of molten zinc, which creates a very thick and uneven deposit compared to cold galvanization.
If the appearance is less "pretty" or less uniform, this treatment offers maximum corrosion protection and a lifespan far superior to that of a simple fine deposit. It is a technical choice aimed at robustness and longevity, rather than perfect aesthetics.
We apologize for the lack of clarity in this explanation in the product description.
2. Foot that does not touch the ground (tilt)
The fact that the wheels do not touch the ground when the dolly is at rest is a deliberate and intentional feature in the design of many professional dollies, including ours.
This slight tilt helps relieve the wheels during long storage periods (which is common for this type of tool), thus preventing their deformation and premature wear.
We understand that this may complicate the initial loading of heavy or low objects. We will evaluate how to improve ease of use while maintaining this advantage of preserving the wheels.
3. Axle and Wheel Spacing
The deliberately longer axle is not intended to make the current wheels adjustable, but to give you the possibility to install wider wheels or another type of rim in the future, if your needs evolve.
We take note of the lack of a plastic ring to compensate for the gap. Your suggestion is very relevant, and we will immediately forward it to our design office.
We understand that these technical choices, focused on longevity, do not correspond to the ergonomics you were looking for.
We are sorry not to count you among our future customers for this type of product and thank you again for these comments, which are valuable to us for improving our product sheets and the clarity of our descriptions.
Best regards,
The Caujolle team
Thank you for taking the time to share your very precise comments and we are sincerely sorry that this dolly did not meet your expectations.
We fully understand your disappointment regarding the imperfections observed. Allow us to provide some clarifications on the points you raise:
1. Burrs, finishes, and hot galvanization
You are right, burrs and rough finishes may remain on the plates. This is directly related to our manufacturing choice: hot galvanization.
This method involves dipping the dolly in a bath of molten zinc, which creates a very thick and uneven deposit compared to cold galvanization.
If the appearance is less "pretty" or less uniform, this treatment offers maximum corrosion protection and a lifespan far superior to that of a simple fine deposit. It is a technical choice aimed at robustness and longevity, rather than perfect aesthetics.
We apologize for the lack of clarity in this explanation in the product description.
2. Foot that does not touch the ground (tilt)
The fact that the wheels do not touch the ground when the dolly is at rest is a deliberate and intentional feature in the design of many professional dollies, including ours.
This slight tilt helps relieve the wheels during long storage periods (which is common for this type of tool), thus preventing their deformation and premature wear.
We understand that this may complicate the initial loading of heavy or low objects. We will evaluate how to improve ease of use while maintaining this advantage of preserving the wheels.
3. Axle and Wheel Spacing
The deliberately longer axle is not intended to make the current wheels adjustable, but to give you the possibility to install wider wheels or another type of rim in the future, if your needs evolve.
We take note of the lack of a plastic ring to compensate for the gap. Your suggestion is very relevant, and we will immediately forward it to our design office.
We understand that these technical choices, focused on longevity, do not correspond to the ergonomics you were looking for.
We are sorry not to count you among our future customers for this type of product and thank you again for these comments, which are valuable to us for improving our product sheets and the clarity of our descriptions.
Best regards,
The Caujolle team
L
Rating: 4 out of 5
Conforms to expectations
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S
Rating: 1 out of 5
The first wheel received was not on the right side and no exchange or refund was accepted because I had tried to fix the defect by grinding. Forced to buy another one (with a commercial gesture of 10%)
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A
Rating: 4 out of 5
Very satisfied with the delivered material
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J
Rating: 1 out of 5
The package was well wrapped in plastic film but the metal tube of the devil's handles arrived bent. Now it is very fragile. Since I signed the carrier's paper, I don't know what to do.
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T
Rating: 4 out of 5
-
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Y
Rating: 2 out of 5
Deformation on the tire, a flat appears during inflation!
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P
Rating: 4 out of 5
Perfect
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M
Rating: 4 out of 5
Good value for money, except for the spacer between bearings which was very misaligned, the rest was perfect.
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C
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Nothing to complain about, fast delivery and compliant product.
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L
Rating: 4 out of 5
The site is quite well done, the information is sufficient.
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D
Rating: 4 out of 5
Product conforms to expectations. Good quality. However, the delivery point leaves much to be desired. No messages to inform about the receipt of the order, nonchalant and unfriendly reception, even disrespectful. I strongly advise against this pickup relay point: Accessoires Menagers Services, 73200 Albertville.
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S
Rating: 4 out of 5
Great product, fast delivery, correct price
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F
Rating: 1 out of 5
The wheels were not new.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
M
Rating: 2 out of 5
Hello. The valve of the delivered inner tube is a bent valve, which is very difficult to inflate. A straight valve was expected when ordering. So I am not satisfied with my order.
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D
Rating: 4 out of 5
Fast
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E
Rating: 4 out of 5
Fast delivery, quality casters
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D
Rating: 4 out of 5
Fast and efficient
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A
Rating: 3 out of 5
If I remember correctly, previously shipping over a certain amount was free.
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N
Rating: 4 out of 5
Fast and careful shipping
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B
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Responsiveness
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S
Rating: 3 out of 5
1st order too large, 2nd too long, not enough details on the size of the stem that fits into the furniture
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
For any questions or if you need assistance, you can reach us at 05.61.35.92.64.
For any questions or if you need assistance, you can reach us at 05.61.35.92.64.
B
Rating: 4 out of 5
Nothing to report
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J
Rating: 4 out of 5
Very good contact and a very large choice. Compliant with my expectations, I highly recommend this company. Jean Pierre
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K
Rating: 2 out of 5
excessive price for what it is, the nylon spacer is difficult to assemble.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello!
The spacers are indeed removable in order to have a durable product and to be able to replace them if wear is too significant. 90% of the models on the market are designed not to be repaired when the hub deteriorates over the years. You have purchased a wheel made in France, very durable, made from recycled rubber, therefore ecological, and moreover, it is repairable at the hub! If the ring came out during assembly, it means you did not insert your axle in a centered manner, which caused it to come out of its housing. It only takes 3 or 4 seconds to put it back and does not affect the strength at all!!
I think you will be delighted with the product
The spacers are indeed removable in order to have a durable product and to be able to replace them if wear is too significant. 90% of the models on the market are designed not to be repaired when the hub deteriorates over the years. You have purchased a wheel made in France, very durable, made from recycled rubber, therefore ecological, and moreover, it is repairable at the hub! If the ring came out during assembly, it means you did not insert your axle in a centered manner, which caused it to come out of its housing. It only takes 3 or 4 seconds to put it back and does not affect the strength at all!!
I think you will be delighted with the product
T
Rating: 3 out of 5
Average quality. The wheel has no bearing and the rubber seems cracked. A Chinese product?
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Response from CAUJOLLE ROUES ET ROULETTES
Hello, we have been manufacturing this model for about fifty years, always in our workshops in Toulouse! We have the same model available with bearings; you actually selected the version without bearings which is cheaper, that's why.. We apologize if the product sheet was not clear? Perhaps you would like us to send you a bearing by post?
L
Rating: 2 out of 5
Hello, problem: error with the delivered products
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A
Rating: 1 out of 5
I was not allowed to make a change because I did not request them with brakes. I had to order other wheels to resolve it. And now the customer is claiming that the Nylon tires of the wheels are marking the wooden floor.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.