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T
Rating: 4 out of 5
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 271 published reviews
Summary of reviews
The online store is praised for its impressive product quality, with many customers highlighting the exact dimensions and materials of the items received, which match their expectations perfectly. The delivery service stands out as exceptionally fast and reliable, with numerous reviews noting that orders arrive within promised timeframes, often in record time. Customers appreciate the wide selection of products available, ensuring they find exactly what they need without errors.
Reviews 1, 2, 3 and 4 stars
Reset filtersY
Rating: 2 out of 5
Deformation on the tire, a flat appears during inflation!
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P
Rating: 4 out of 5
Perfect
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M
Rating: 4 out of 5
Good value for money, except for the spacer between bearings which was very misaligned, the rest was perfect.
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C
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Nothing to complain about, fast delivery and compliant product.
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L
Rating: 4 out of 5
The site is quite well done, the information is sufficient.
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D
Rating: 4 out of 5
Product conforms to expectations. Good quality. However, the delivery point leaves much to be desired. No messages to inform about the receipt of the order, nonchalant and unfriendly reception, even disrespectful. I strongly advise against this pickup relay point: Accessoires Menagers Services, 73200 Albertville.
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S
Rating: 4 out of 5
Great product, fast delivery, correct price
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F
Rating: 1 out of 5
The wheels were not new.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
M
Rating: 2 out of 5
Hello. The valve of the delivered inner tube is a bent valve, which is very difficult to inflate. A straight valve was expected when ordering. So I am not satisfied with my order.
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D
Rating: 4 out of 5
Fast
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E
Rating: 4 out of 5
Fast delivery, quality casters
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D
Rating: 4 out of 5
Fast and efficient
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A
Rating: 3 out of 5
If I remember correctly, previously shipping over a certain amount was free.
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N
Rating: 4 out of 5
Fast and careful shipping
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B
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Responsiveness
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S
Rating: 3 out of 5
1st order too large, 2nd too long, not enough details on the size of the stem that fits into the furniture
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
For any questions or if you need assistance, you can reach us at 05.61.35.92.64.
For any questions or if you need assistance, you can reach us at 05.61.35.92.64.
B
Rating: 4 out of 5
Nothing to report
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J
Rating: 4 out of 5
Very good contact and a very large choice. Compliant with my expectations, I highly recommend this company. Jean Pierre
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K
Rating: 2 out of 5
excessive price for what it is, the nylon spacer is difficult to assemble.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello!
The spacers are indeed removable in order to have a durable product and to be able to replace them if wear is too significant. 90% of the models on the market are designed not to be repaired when the hub deteriorates over the years. You have purchased a wheel made in France, very durable, made from recycled rubber, therefore ecological, and moreover, it is repairable at the hub! If the ring came out during assembly, it means you did not insert your axle in a centered manner, which caused it to come out of its housing. It only takes 3 or 4 seconds to put it back and does not affect the strength at all!!
I think you will be delighted with the product
The spacers are indeed removable in order to have a durable product and to be able to replace them if wear is too significant. 90% of the models on the market are designed not to be repaired when the hub deteriorates over the years. You have purchased a wheel made in France, very durable, made from recycled rubber, therefore ecological, and moreover, it is repairable at the hub! If the ring came out during assembly, it means you did not insert your axle in a centered manner, which caused it to come out of its housing. It only takes 3 or 4 seconds to put it back and does not affect the strength at all!!
I think you will be delighted with the product
T
Rating: 3 out of 5
Average quality. The wheel has no bearing and the rubber seems cracked. A Chinese product?
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Response from CAUJOLLE ROUES ET ROULETTES
Hello, we have been manufacturing this model for about fifty years, always in our workshops in Toulouse! We have the same model available with bearings; you actually selected the version without bearings which is cheaper, that's why.. We apologize if the product sheet was not clear? Perhaps you would like us to send you a bearing by post?
L
Rating: 2 out of 5
Hello, problem: error with the delivered products
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A
Rating: 1 out of 5
I was not allowed to make a change because I did not request them with brakes. I had to order other wheels to resolve it. And now the customer is claiming that the Nylon tires of the wheels are marking the wooden floor.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.
T
Rating: 3 out of 5
Wheel bearings were blocked and had to be replaced
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M
Rating: 4 out of 5
Small problem with card payment, otherwise impeccable!
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Y
Rating: 4 out of 5
Very good material
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S
Rating: 3 out of 5
Average experience
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D
Rating: 3 out of 5
Very good
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N
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
Following purchase ref 99135 exactly corresponding to my need (deck chair wheel with adapted axle and wheel diameters) Missing a star because the indication 'aluminum' heavily emphasized is exaggerated, as it is actually plastic-nylon colored aluminum (even if this is well indicated in the detailed description)
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Y
Rating: 4 out of 5
Good
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U
Rating: 2 out of 5
I am disappointed to have had to buy 8 wheels because the first 4 lasted 3 hours before breaking, even though the description perfectly matched the use I made of them, not to mention that I had made spacers to the dimensions of my first purchase that I had to redo with the change of wheels. I think I will still contact consumer services to find out if all this is normal because it is costing me a lot.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello Sir,
We are sorry for your bad experience but as we have already discussed, you purchased a model without any internal bearing to mount on a mower that exceeds our recommended speed of 4 km/h. The load and speed generated heat and the plastic melted.
However, during our previous exchanges, we did offer a commercial discount on your new wheels because we understand that you are not a specialist.
Please know that in any case, if the new wheels we recommended do not work, we will fully cover this after-sales service.
We are sorry for your bad experience but as we have already discussed, you purchased a model without any internal bearing to mount on a mower that exceeds our recommended speed of 4 km/h. The load and speed generated heat and the plastic melted.
However, during our previous exchanges, we did offer a commercial discount on your new wheels because we understand that you are not a specialist.
Please know that in any case, if the new wheels we recommended do not work, we will fully cover this after-sales service.
T
Rating: 4 out of 5
Order received quickly in a very compact and precise packaging but I haven't used it yet
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J
Rating: 4 out of 5
Perfect
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G
Rating: 2 out of 5
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M
Rating: 2 out of 5
Wheels with serious manufacturing defects
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F
Rating: 4 out of 5
very good
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