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J
Rating: 5 out of 5
No problem everything went well
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 271 published reviews
Summary of reviews
The online store is praised for its impressive product quality, with many customers highlighting the exact dimensions and materials of the items received, which match their expectations perfectly. The delivery service stands out as exceptionally fast and reliable, with numerous reviews noting that orders arrive within promised timeframes, often in record time. Customers appreciate the wide selection of products available, ensuring they find exactly what they need without errors.
Reviews 1, 2, 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
A very serious company in its listening and follow-up as we would like to have many. Quality products. Highly recommended without reservation
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P
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Price and delivery time top notch!
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A
Rating: 5 out of 5
Very very serious! :)
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D
Rating: 5 out of 5
fast delivery, compliant product
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G
Rating: 5 out of 5
Fast delivery, good quality materials. Nothing to complain about.
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T
Rating: 1 out of 5
Upon receipt, I wanted to mount the hinges on a 10 mm groove rail, according to the product description. Unfortunately, the four received rollers had different dimensions from each other. As a result: only one could possibly fit, the others being incompatible with the rail. I find it quite surprising that a product sold for a specific dimension can have so many machining variations. In my case, this simply blocked the project and made assembly impossible. I contacted customer service, which responded quickly and provided me with a return label without difficulty. I was also offered either a new shipment or a 15% discount on a future order. I commend the responsiveness of the after-sales service, but for my part, I ultimately had to have the rollers taken back by a machinist in order to finish my installation. An experience that does not make me want to reorder this type of product.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your detailed feedback. While we are pleased to hear that the responsiveness of our customer service met your expectations, we are sincerely sorry for the machining defect found on these rollers.
A dimensional discrepancy on a 10 mm groove rail is abnormal and does not correspond at all to our quality standards. We have immediately reported this information to our production control service to verify the concerned batch and prevent this from happening again.
We fully understand your frustration regarding the blockage of your project. We hope to have the opportunity to prove the true quality of our products during your next need.
Best regards,
The Caujolle team
Thank you for your detailed feedback. While we are pleased to hear that the responsiveness of our customer service met your expectations, we are sincerely sorry for the machining defect found on these rollers.
A dimensional discrepancy on a 10 mm groove rail is abnormal and does not correspond at all to our quality standards. We have immediately reported this information to our production control service to verify the concerned batch and prevent this from happening again.
We fully understand your frustration regarding the blockage of your project. We hope to have the opportunity to prove the true quality of our products during your next need.
Best regards,
The Caujolle team
P
Rating: 5 out of 5
Product compliant and fast and careful shipping.
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F
Rating: 5 out of 5
High quality wheels, and delivered very quickly. I intend to recommend the same ones soon, thank you.
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S
Rating: 5 out of 5
Professional service
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J
Rating: 5 out of 5
Products compliant
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R
Rating: 5 out of 5
All good
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M
Rating: 5 out of 5
Just installed. Impeccable. Now, let's see how it holds up over time.
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L
Rating: 5 out of 5
Great
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V
Rating: 5 out of 5
Products matching their descriptions. Fast shipping.
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F
Rating: 5 out of 5
matches my order, perfect, package received quickly
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O
Rating: 5 out of 5
Fast efficient pro
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L
Rating: 5 out of 5
super !!
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J
Rating: 5 out of 5
Very good.
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E
Rating: 5 out of 5
Fast shipping and product conf
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A
Rating: 5 out of 5
perfect
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G
Rating: 5 out of 5
very good product thank you I will actually take more quickly
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M
Rating: 5 out of 5
Product as advertised, fast delivery, clear and easy-to-navigate website. Establishment to recommend.
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P
Rating: 5 out of 5
Nothing to complain about. Everything went well..
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J
Rating: 5 out of 5
very satisfied with my order best regards
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D
Rating: 5 out of 5
Well received. Everything is compliant
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Y
Rating: 5 out of 5
wheels correspond well to the door very happy with this purchase
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L
Rating: 5 out of 5
Exactly identical to the original
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A
Rating: 5 out of 5
Very good relationship with your advisor, transaction particularly well conducted. I recommend.
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R
Rating: 5 out of 5
Very satisfied
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L
Rating: 5 out of 5
no delivery problem and on time
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E
Rating: 5 out of 5
I bought several transparent colored wheels and they are beautiful and of very good quality.
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M
Rating: 5 out of 5
VERY SATISFIED with my order as well as the speed of reception
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G
Rating: 5 out of 5
quick quote and delivery on time as with every order
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J
Rating: 5 out of 5
Product conforms to my order Delivery time as expected I highly recommend
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J
Rating: 5 out of 5
The received item matched my request and I am satisfied with it.
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S
Rating: 5 out of 5
Everything was perfect
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B
Rating: 5 out of 5
Perfect! Very fast delivery and these 20mm bearings for wheelbarrow allowed me to repair my wheelbarrow in good condition...
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J
Rating: 5 out of 5
Fast shipping and wheels conform to the description Quality identical to the original
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