English 
N
Rating: 4 out of 5
Everything arrived well, not used yet, nothing to complain about so far
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 271 published reviews
Summary of reviews
The online store is praised for its impressive product quality, with many customers highlighting the exact dimensions and materials of the items received, which match their expectations perfectly. The delivery service stands out as exceptionally fast and reliable, with numerous reviews noting that orders arrive within promised timeframes, often in record time. Customers appreciate the wide selection of products available, ensuring they find exactly what they need without errors.
Reviews 1, 2 and 4 stars
Reset filtersH
Rating: 4 out of 5
Nockel
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A
Rating: 4 out of 5
Nothing to report in particular. The products meet my expectations.
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O
Rating: 1 out of 5
Does not match the video shown on the item order, does not attach, forced to make a modification to be able to attach it
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear that the item does not fully satisfy you and that you had to make a modification to be able to attach it correctly.
We are surprised that the item does not match the presentation video on our site. We do not immediately see what could be different.
To help us identify the exact problem and improve our product, it would be extremely helpful if you could send us:
- Photos of the assembled item (or photos of the modification you had to make).
- Photos or a description of the place where the product does not attach as expected.
This would allow us to understand the discrepancy with our video and determine if a modification of our product or our instructions is necessary.
We are very committed to the quality of our items and your feedback is valuable. Thank you in advance for your help.
Best regards,
The Caujolle team
Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear that the item does not fully satisfy you and that you had to make a modification to be able to attach it correctly.
We are surprised that the item does not match the presentation video on our site. We do not immediately see what could be different.
To help us identify the exact problem and improve our product, it would be extremely helpful if you could send us:
- Photos of the assembled item (or photos of the modification you had to make).
- Photos or a description of the place where the product does not attach as expected.
This would allow us to understand the discrepancy with our video and determine if a modification of our product or our instructions is necessary.
We are very committed to the quality of our items and your feedback is valuable. Thank you in advance for your help.
Best regards,
The Caujolle team
M
Rating: 4 out of 5
Nothing to report as expected
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B
Rating: 1 out of 5
The feet of the wardrobe slide on the wheeled corners.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for taking the time to leave us your feedback, and I am sincerely sorry to learn that the feet of your wardrobe slide on the wheeled corners.
The wheeled corners we offer are generally designed to be used with anti-slip pads or floor protections already present under the feet of the wardrobe to ensure better adherence.
If your wardrobe has smooth or hard plastic feet, this may indeed promote sliding.
To resolve this issue, I suggest one of the following solutions:
- Add an anti-slip material: You can place small squares of fine rubber, anti-slip foam (similar to that used for drawer mats), or thick felt between the foot of the wardrobe and the top of the wheeled corner.
Check the weight: Ensure that the weight of your furniture does not exceed the maximum load capacity indicated for the wheels.
Please feel free to contact us directly by email or phone if the problem persists after trying these solutions. We are at your disposal to advise you and find the best solution for you.
Best regards,
Alwena
Thank you for taking the time to leave us your feedback, and I am sincerely sorry to learn that the feet of your wardrobe slide on the wheeled corners.
The wheeled corners we offer are generally designed to be used with anti-slip pads or floor protections already present under the feet of the wardrobe to ensure better adherence.
If your wardrobe has smooth or hard plastic feet, this may indeed promote sliding.
To resolve this issue, I suggest one of the following solutions:
- Add an anti-slip material: You can place small squares of fine rubber, anti-slip foam (similar to that used for drawer mats), or thick felt between the foot of the wardrobe and the top of the wheeled corner.
Check the weight: Ensure that the weight of your furniture does not exceed the maximum load capacity indicated for the wheels.
Please feel free to contact us directly by email or phone if the problem persists after trying these solutions. We are at your disposal to advise you and find the best solution for you.
Best regards,
Alwena
H
Rating: 4 out of 5
Easy to handle cart. Too bad there is no bottom to prevent small items from falling out
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J
Rating: 4 out of 5
It was perfect
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N
Rating: 4 out of 5
Everything is going very well
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J
Rating: 4 out of 5
Well advised. Compliant with the product
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P
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
The package was supposed to be delivered to my home between 8 AM and 11 AM; I waited only to go pick it up at a relay point.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you very much for your feedback. We sincerely apologize for the inconvenience caused by the delivery not meeting our standards.
Your comment is valuable. We will forward it immediately to our designated carrier so that they can correct and enhance the quality of their service.
We assure you that we are taking note of your remark in our continuous improvement process.
The Caujolle team
Thank you very much for your feedback. We sincerely apologize for the inconvenience caused by the delivery not meeting our standards.
Your comment is valuable. We will forward it immediately to our designated carrier so that they can correct and enhance the quality of their service.
We assure you that we are taking note of your remark in our continuous improvement process.
The Caujolle team
J
Rating: 4 out of 5
perfect product
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J
Rating: 4 out of 5
Quality of products, speed of order processing as well as shipping.
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J
Rating: 4 out of 5
The delivery was fast.
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J
Rating: 1 out of 5
Good reception and speed of shipment, nothing to report.
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M
Rating: 4 out of 5
Perfect, except for the price which I find a bit high.
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J
Rating: 4 out of 5
Compliance with the order
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D
Rating: 4 out of 5
Good product. Good quality-price ratio. Very fast shipping.
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M
Rating: 4 out of 5
Quite satisfied
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O
Rating: 2 out of 5
The wheel has a small defect like a bulge I hope it will hold
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your vigilance and for informing us about this "bulge" you noticed on the wheel.
We want to reassure you: this slight cosmetic defect has no impact on the performance, strength, or lifespan of the wheel. It is generally a small cosmetic irregularity related to the rubber molding process (the material of the tread).
This type of mark does not affect the load capacity or the quality of the rolling. You can use your wheel with complete confidence.
However, quality being our priority, if this mark were to evolve or if you encounter any problem during use, we invite you to contact us immediately. We will be here to ensure an exchange or an appropriate solution.
Best regards,
The Caujolle team
Thank you for your vigilance and for informing us about this "bulge" you noticed on the wheel.
We want to reassure you: this slight cosmetic defect has no impact on the performance, strength, or lifespan of the wheel. It is generally a small cosmetic irregularity related to the rubber molding process (the material of the tread).
This type of mark does not affect the load capacity or the quality of the rolling. You can use your wheel with complete confidence.
However, quality being our priority, if this mark were to evolve or if you encounter any problem during use, we invite you to contact us immediately. We will be here to ensure an exchange or an appropriate solution.
Best regards,
The Caujolle team
J
Rating: 1 out of 5
Poor quality tire as the edge is open when mounted and the steel band has appeared
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for bringing this issue to our attention.
We are sincerely sorry to learn that the tread of your tire has opened during mounting, revealing the internal structure (steel band). This situation is absolutely not normal.
This tire usually receives excellent quality feedback. It is very likely that this is an isolated manufacturing defect which, although rare, can unfortunately occur.
We take your satisfaction very seriously.
In order to better analyze the cause of this failure and to quickly offer you an exchange or an appropriate solution, we will contact you again by phone/email (if you specified it during your order).
Please accept our sincerest apologies for this inconvenience.
Best regards,
The Caujolle team
Thank you for bringing this issue to our attention.
We are sincerely sorry to learn that the tread of your tire has opened during mounting, revealing the internal structure (steel band). This situation is absolutely not normal.
This tire usually receives excellent quality feedback. It is very likely that this is an isolated manufacturing defect which, although rare, can unfortunately occur.
We take your satisfaction very seriously.
In order to better analyze the cause of this failure and to quickly offer you an exchange or an appropriate solution, we will contact you again by phone/email (if you specified it during your order).
Please accept our sincerest apologies for this inconvenience.
Best regards,
The Caujolle team
E
Rating: 4 out of 5
Article conforms to my expectations; easy installation after adapting to the diameter of the article. Stick labels that are easier to peel off!
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A
Rating: 4 out of 5
Completely satisfied
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J
Rating: 1 out of 5
I have already given my way of thinking to customer service by saying that it is unacceptable to send unfinished parts.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team
L
Rating: 4 out of 5
Conforms to expectations
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S
Rating: 1 out of 5
The first wheel received was not on the right side and no exchange or refund was accepted because I had tried to fix the defect by grinding. Forced to buy another one (with a commercial gesture of 10%)
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A
Rating: 4 out of 5
Very satisfied with the delivered material
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J
Rating: 1 out of 5
The package was well wrapped in plastic film but the metal tube of the devil's handles arrived bent. Now it is very fragile. Since I signed the carrier's paper, I don't know what to do.
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T
Rating: 4 out of 5
-
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Y
Rating: 2 out of 5
Deformation on the tire, a flat appears during inflation!
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P
Rating: 4 out of 5
Perfect
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M
Rating: 4 out of 5
Good value for money, except for the spacer between bearings which was very misaligned, the rest was perfect.
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C
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Nothing to complain about, fast delivery and compliant product.
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L
Rating: 4 out of 5
The site is quite well done, the information is sufficient.
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D
Rating: 4 out of 5
Product conforms to expectations. Good quality. However, the delivery point leaves much to be desired. No messages to inform about the receipt of the order, nonchalant and unfriendly reception, even disrespectful. I strongly advise against this pickup relay point: Accessoires Menagers Services, 73200 Albertville.
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S
Rating: 4 out of 5
Great product, fast delivery, correct price
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F
Rating: 1 out of 5
The wheels were not new.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
M
Rating: 2 out of 5
Hello. The valve of the delivered inner tube is a bent valve, which is very difficult to inflate. A straight valve was expected when ordering. So I am not satisfied with my order.
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