English 
D
Rating: 4 out of 5
Fast
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 271 published reviews
Summary of reviews
The online store is praised for its impressive product quality, with many customers highlighting the exact dimensions and materials of the items received, which match their expectations perfectly. The delivery service stands out as exceptionally fast and reliable, with numerous reviews noting that orders arrive within promised timeframes, often in record time. Customers appreciate the wide selection of products available, ensuring they find exactly what they need without errors.
Reviews 1, 2 and 4 stars
Reset filtersE
Rating: 4 out of 5
Fast delivery, quality casters
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D
Rating: 4 out of 5
Fast and efficient
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N
Rating: 4 out of 5
Fast and careful shipping
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B
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Responsiveness
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B
Rating: 4 out of 5
Nothing to report
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J
Rating: 4 out of 5
Very good contact and a very large choice. Compliant with my expectations, I highly recommend this company. Jean Pierre
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K
Rating: 2 out of 5
excessive price for what it is, the nylon spacer is difficult to assemble.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello!
The spacers are indeed removable in order to have a durable product and to be able to replace them if wear is too significant. 90% of the models on the market are designed not to be repaired when the hub deteriorates over the years. You have purchased a wheel made in France, very durable, made from recycled rubber, therefore ecological, and moreover, it is repairable at the hub! If the ring came out during assembly, it means you did not insert your axle in a centered manner, which caused it to come out of its housing. It only takes 3 or 4 seconds to put it back and does not affect the strength at all!!
I think you will be delighted with the product
The spacers are indeed removable in order to have a durable product and to be able to replace them if wear is too significant. 90% of the models on the market are designed not to be repaired when the hub deteriorates over the years. You have purchased a wheel made in France, very durable, made from recycled rubber, therefore ecological, and moreover, it is repairable at the hub! If the ring came out during assembly, it means you did not insert your axle in a centered manner, which caused it to come out of its housing. It only takes 3 or 4 seconds to put it back and does not affect the strength at all!!
I think you will be delighted with the product
L
Rating: 2 out of 5
Hello, problem: error with the delivered products
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A
Rating: 1 out of 5
I was not allowed to make a change because I did not request them with brakes. I had to order other wheels to resolve it. And now the customer is claiming that the Nylon tires of the wheels are marking the wooden floor.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.
M
Rating: 4 out of 5
Small problem with card payment, otherwise impeccable!
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Y
Rating: 4 out of 5
Very good material
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N
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
Following purchase ref 99135 exactly corresponding to my need (deck chair wheel with adapted axle and wheel diameters) Missing a star because the indication 'aluminum' heavily emphasized is exaggerated, as it is actually plastic-nylon colored aluminum (even if this is well indicated in the detailed description)
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Y
Rating: 4 out of 5
Good
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U
Rating: 2 out of 5
I am disappointed to have had to buy 8 wheels because the first 4 lasted 3 hours before breaking, even though the description perfectly matched the use I made of them, not to mention that I had made spacers to the dimensions of my first purchase that I had to redo with the change of wheels. I think I will still contact consumer services to find out if all this is normal because it is costing me a lot.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello Sir,
We are sorry for your bad experience but as we have already discussed, you purchased a model without any internal bearing to mount on a mower that exceeds our recommended speed of 4 km/h. The load and speed generated heat and the plastic melted.
However, during our previous exchanges, we did offer a commercial discount on your new wheels because we understand that you are not a specialist.
Please know that in any case, if the new wheels we recommended do not work, we will fully cover this after-sales service.
We are sorry for your bad experience but as we have already discussed, you purchased a model without any internal bearing to mount on a mower that exceeds our recommended speed of 4 km/h. The load and speed generated heat and the plastic melted.
However, during our previous exchanges, we did offer a commercial discount on your new wheels because we understand that you are not a specialist.
Please know that in any case, if the new wheels we recommended do not work, we will fully cover this after-sales service.
T
Rating: 4 out of 5
Order received quickly in a very compact and precise packaging but I haven't used it yet
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J
Rating: 4 out of 5
Perfect
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G
Rating: 2 out of 5
-
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M
Rating: 2 out of 5
Wheels with serious manufacturing defects
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F
Rating: 4 out of 5
very good
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D
Rating: 4 out of 5
Package perfect, not damaged. Nothing to report
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R
Rating: 2 out of 5
The site is well made and very detailed. The order arrived late compared to what was initially announced (I take into account the public holiday) but it's not a drama, however receiving wheels that have already been mounted is inexcusable. It's not a storage problem if some of the ordered wheels are neatly packaged and others thrown in the box... After all, these are wheels that will get dirty but I ordered new items. Strangely, when you want to leave a review directly on the site, it doesn't work.
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J
Rating: 4 out of 5
Good quality.
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I
Rating: 4 out of 5
It would be great if they sold just the individual wheels of this model. Thank you.
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D
Rating: 4 out of 5
Matches what I was looking for
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D
Rating: 4 out of 5
Nothing to report
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F
Rating: 2 out of 5
I have received the wheels. However, the roller bearings leave me perplexed: there are 7 rollers per wheel with an irregular spacing between them, as if 1 or 2 are missing. I suppose this is Asian manufacturing... I am rather disappointed with these bearings.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello Sir,
We have received your order, but I assure you that we manufactured the rim, the tire, and the end caps in our factory in Toulouse! The bearing is German and comes from the largest brand in Germany! You can disassemble it to see the inscription on it. It is a very high-performance model on which we have no doubts about its strength or performance!
We have received your order, but I assure you that we manufactured the rim, the tire, and the end caps in our factory in Toulouse! The bearing is German and comes from the largest brand in Germany! You can disassemble it to see the inscription on it. It is a very high-performance model on which we have no doubts about its strength or performance!
J
Rating: 4 out of 5
In accordance with the description
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I
Rating: 4 out of 5
good but just the customer service who are real robots. otherwise the equipment is good and overall good because I made a mistake in the order and they took it back without any issues.
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C
Rating: 2 out of 5
From the order yes but not from the delivery person, apparently he passed by, we saw no one and we did not leave the house, we had to go pick it up at the relay point, so LPD should not give us a time that they do not respect and especially that he did not pass otherwise very satisfied with the order
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J
Rating: 4 out of 5
Hello. The wheels are great with the needle bearings. Perfect. Best regards. Jmg
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J
Rating: 4 out of 5
I do not give 5 stars because of the price of this item, which I found VERY high. For the rest, the site is quite clear, smooth navigation, lightning delivery... Overall, a good supplier. I might come back on occasion.
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P
Rating: 4 out of 5
Well received, the ordered model
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