English 
J
Rating: 5 out of 5
Compliant
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 271 published reviews
Summary of reviews
The online store is praised for its impressive product quality, with many customers highlighting the exact dimensions and materials of the items received, which match their expectations perfectly. The delivery service stands out as exceptionally fast and reliable, with numerous reviews noting that orders arrive within promised timeframes, often in record time. Customers appreciate the wide selection of products available, ensuring they find exactly what they need without errors.
Reviews 1, 2 and 5 stars
Reset filtersF
Rating: 5 out of 5
Fast shipping and well packaged, perfect!
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C
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Product well received It's perfect. The wheelbarrow is operational
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J
Rating: 5 out of 5
Compliant in every way with my expectations
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J
Rating: 5 out of 5
ORDER AND FAST DELIVERY NOT YET ASSEMBLED THE WHEEL BUT MEETS MY EXPECTATIONS
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D
Rating: 5 out of 5
Very good every time
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S
Rating: 5 out of 5
Fast and compliant delivery. The information is precise
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J
Rating: 5 out of 5
Very easy choice because very good description on the site. Fast delivery. Product meets expectations. Top
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G
Rating: 5 out of 5
High quality wheels on a serious site.
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F
Rating: 5 out of 5
Everything is perfect, thank you.
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X
Rating: 5 out of 5
The material is in accordance with what I wanted.
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B
Rating: 5 out of 5
Respect for deadlines, everything is okay.
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P
Rating: 5 out of 5
From the phone call to delivery, flawless.
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S
Rating: 5 out of 5
In accordance with what I expected.
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F
Rating: 5 out of 5
Order meets expectations, fast delivery.
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J
Rating: 5 out of 5
In accordance with the order and fast.
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A
Rating: 5 out of 5
Excellent responsiveness, ease and reliability of ordering and tracking until delivery. Downside: no direct contact during delivery.
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J
Rating: 5 out of 5
Fast shipping. Item conforms to the announcement. Perfect
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V
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Completely satisfied, quality product, now to see in use.
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H
Rating: 5 out of 5
Conforms to the description, fast delivery
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A
Rating: 5 out of 5
Product conforms, correct prices and delivery faster than announced.
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L
Rating: 5 out of 5
Everything is correct, quality product and the shipping was very fast.
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G
Rating: 5 out of 5
super thank you
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E
Rating: 5 out of 5
We repaired a sports machine. It works very well and saved us from having to replace it. We may come back to you for other purchases.
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D
Rating: 5 out of 5
Super responsive! Fast delivery! I recommend!
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J
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Everything was perfect. I recommend this site
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J
Rating: 5 out of 5
10 out of 10
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P
Rating: 5 out of 5
Perfect, I removed my old wheels and installed the new ones. In 5 minutes, it was done.
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F
Rating: 2 out of 5
The inner tube I received had holes that I had to repair with patches.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.
Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.
Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.
Looking forward to your response,
The Caujolle team
We apologize for this inconvenience. Despite our quality controls, it can exceptionally happen that a manufacturing defect occurs in mass production.
Rubber is a natural and elastic material that can sometimes react to storage or transport conditions. That is why we recommend checking your items upon receipt: if a product is defective, we proceed with its immediate replacement.
Although you have already made the repair, we would like to send you a new inner tube at our expense. Please do not hesitate to contact us by email or phone so that we can arrange this shipment.
Looking forward to your response,
The Caujolle team
A
Rating: 5 out of 5
Received the casters. They were well packaged. I highly recommend this seller.
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J
Rating: 5 out of 5
Wheels fit perfectly to my wheelbarrow. Excellent ordering and delivery service in Switzerland. I recommend your products and services without any reservation.
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D
Rating: 5 out of 5
Perfect for everything. Such. Speed. Packaging. Quality. I recommend. Thank you
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P
Rating: 1 out of 5
Hello, I am sorry to be negative. Of the 4 wheels, 1 was halfway on the rail and 1 was on the rail, so a machining defect of the groove because the other 2 penetrated completely to the rail and rolled very well. At 4m high, I had to thin the rail. Not having a grinder and sander on site, I used a reciprocating saw with a metal blade. Thank you for the hassle!
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We sincerely apologize for the difficulties encountered during your installation. We truly regret that you had to intervene at 4m high with a reciprocating saw to address this defect.
We would like to remind you that in case of a defect noticed upon unpacking, it is essential to contact us immediately. Your report allows us to analyze the machining of the concerned batch to avoid any recurrence, but especially to send you compliant rollers without delay. This would have spared you from manually modifying your structure.
We remain at your disposal to find a solution following this inconvenience.
Best regards,
The Caujolle team
We sincerely apologize for the difficulties encountered during your installation. We truly regret that you had to intervene at 4m high with a reciprocating saw to address this defect.
We would like to remind you that in case of a defect noticed upon unpacking, it is essential to contact us immediately. Your report allows us to analyze the machining of the concerned batch to avoid any recurrence, but especially to send you compliant rollers without delay. This would have spared you from manually modifying your structure.
We remain at your disposal to find a solution following this inconvenience.
Best regards,
The Caujolle team
J
Rating: 5 out of 5
Perfect
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D
Rating: 1 out of 5
Punctured inner tube...
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
We are sincerely sorry to learn that your inner tube has a defect.
Please know that we take this type of customer service seriously. The rubber used for inner tubes is an elastic material that can sometimes naturally weaken over time or undergo variations during the manufacturing of certain series. Despite our controls, it happens that an item has a design defect.
We regret this inconvenience and wish to correct the situation quickly.
Please do not hesitate to contact us directly by email so that we can proceed with the immediate shipment of a new replacement inner tube, at our expense.
Looking forward to your message to regularize your file.
Best regards,
The Caujolle team
We are sincerely sorry to learn that your inner tube has a defect.
Please know that we take this type of customer service seriously. The rubber used for inner tubes is an elastic material that can sometimes naturally weaken over time or undergo variations during the manufacturing of certain series. Despite our controls, it happens that an item has a design defect.
We regret this inconvenience and wish to correct the situation quickly.
Please do not hesitate to contact us directly by email so that we can proceed with the immediate shipment of a new replacement inner tube, at our expense.
Looking forward to your message to regularize your file.
Best regards,
The Caujolle team
A
Rating: 5 out of 5
Very good product even if my result is far from perfect. Some settings escape me ??? I recommended a set of 8 to you. Any advice will be welcome.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Here is the detailed procedure to replace your old carts with the new precision models. This operation is accessible, but requires two people to handle the glazing safely.
1. Removal of the leaf
To access the mechanism, it is necessary to take the door out of its frame:
Lifting: Lift the leaf with two people to free the rollers from the rail on the ground.
Extraction: Gently tilt the base towards you to remove the door. Lay it flat on trestles or a soft protection to avoid scratching the profile.
2. Removal of the housing
The cart is housed in the horizontal profile, at the very bottom of the door:
Locate the fixing screw on the side of the post (it is sometimes hidden under a plastic cover).
Unscrew it completely to free the metal block, then slide the housing out of its slot.
3. Replacement of the rollers and reassembly
This is where the change of the wear part occurs:
Replacement: Using a screwdriver, unclip the old rollers from the housing. Then clip the new rollers into place.
Installation: Reinsert the newly renovated cart into the bottom profile of the door.
Fixing: Tighten the locking screw to immobilize the cart horizontally.
4. Installation and finishing adjustments
Reposition the leaf on its rail
Before putting the door back in place, vacuum and wipe the rail on the ground. A clean rail avoids vibrations and prolongs the life of your new bearings.
I remain at your complete disposal if you need additional assistance during the assembly.
Best regards,
The Caujolle team
Here is the detailed procedure to replace your old carts with the new precision models. This operation is accessible, but requires two people to handle the glazing safely.
1. Removal of the leaf
To access the mechanism, it is necessary to take the door out of its frame:
Lifting: Lift the leaf with two people to free the rollers from the rail on the ground.
Extraction: Gently tilt the base towards you to remove the door. Lay it flat on trestles or a soft protection to avoid scratching the profile.
2. Removal of the housing
The cart is housed in the horizontal profile, at the very bottom of the door:
Locate the fixing screw on the side of the post (it is sometimes hidden under a plastic cover).
Unscrew it completely to free the metal block, then slide the housing out of its slot.
3. Replacement of the rollers and reassembly
This is where the change of the wear part occurs:
Replacement: Using a screwdriver, unclip the old rollers from the housing. Then clip the new rollers into place.
Installation: Reinsert the newly renovated cart into the bottom profile of the door.
Fixing: Tighten the locking screw to immobilize the cart horizontally.
4. Installation and finishing adjustments
Reposition the leaf on its rail
Before putting the door back in place, vacuum and wipe the rail on the ground. A clean rail avoids vibrations and prolongs the life of your new bearings.
I remain at your complete disposal if you need additional assistance during the assembly.
Best regards,
The Caujolle team
F
Rating: 5 out of 5
Conforms to my expectations
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