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N
Rating: 5 out of 5
Very nice wheels, as described. Smooth purchase and delivery.
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Customer reviews of CAUJOLLE ROUES ET ROULETTES
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 488 published reviews
Summary of reviews
The store consistently delivers fast and reliable service, with multiple mentions of quick shipping and timely delivery that match or exceed expectations. Customers highlight concrete positives such as products arriving well packaged, exactly as described, and suitable for their needs, including complete wheels inflated to the specified rim value and parts that fit like a glove. Customer service is described as professional and responsive, with positive experiences when contacting support and receiving helpful, courteous reception. Overall, the range of products and the speed of delivery are repeatedly praised, making the shopping experience dependable and satisfying.
Reviews 1, 3, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
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H
Rating: 5 out of 5
Items delivered on time and as described.
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P
Rating: 5 out of 5
Perfect product
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L
Rating: 5 out of 5
fast delivery
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J
Rating: 5 out of 5
Everything is fine. Order quickly delivered and wheels as described. Thank you
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C
Rating: 5 out of 5
Good product. Easy to order. Fast delivery.
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B
Rating: 5 out of 5
SPEED AND EFFICIENCY
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D
Rating: 5 out of 5
Very good products ordered with confidence on the Caujolle site. Serious company.
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M
Rating: 5 out of 5
Excellent logistics product strictly compliant and good price seems difficult to do better ..
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G
Rating: 5 out of 5
R. A. S. Thank you
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J
Rating: 5 out of 5
Well Done its job
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J
Rating: 5 out of 5
Conforms to expectations and very good follow-up
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D
Rating: 5 out of 5
Product conforms to the description especially dimensional Delivery time respected
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J
Rating: 5 out of 5
very good
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J
Rating: 5 out of 5
Wheels conform to the description and fast delivery I recommend
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J
Rating: 5 out of 5
No problem everything went well
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J
Rating: 5 out of 5
A very serious company in its listening and follow-up as we would like to have many. Quality products. Highly recommended without reservation
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P
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Price and delivery time top notch!
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L
Rating: 4 out of 5
Delivery times respected Order compliant Good quality, just a defect on one of the wheels (striped surface)
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you very much for your positive feedback regarding our delivery times and the compliance of your order!
We take note of your comment regarding the striped surface on one of the wheels. Even though our steel rollers are robust, this visual defect should not be present. If you find that this hinders the proper rolling of your gate, please do not hesitate to send a photo to our customer service at [email protected]. We will gladly send you a new part.
Thank you very much for your trust and see you soon!
The Caujolle team
Thank you very much for your positive feedback regarding our delivery times and the compliance of your order!
We take note of your comment regarding the striped surface on one of the wheels. Even though our steel rollers are robust, this visual defect should not be present. If you find that this hinders the proper rolling of your gate, please do not hesitate to send a photo to our customer service at [email protected]. We will gladly send you a new part.
Thank you very much for your trust and see you soon!
The Caujolle team
A
Rating: 5 out of 5
Very very serious! :)
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D
Rating: 5 out of 5
fast delivery, compliant product
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G
Rating: 5 out of 5
Fast delivery, good quality materials. Nothing to complain about.
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T
Rating: 1 out of 5
Upon receipt, I wanted to mount the hinges on a 10 mm groove rail, according to the product description. Unfortunately, the four received rollers had different dimensions from each other. As a result: only one could possibly fit, the others being incompatible with the rail. I find it quite surprising that a product sold for a specific dimension can have so many machining variations. In my case, this simply blocked the project and made assembly impossible. I contacted customer service, which responded quickly and provided me with a return label without difficulty. I was also offered either a new shipment or a 15% discount on a future order. I commend the responsiveness of the after-sales service, but for my part, I ultimately had to have the rollers taken back by a machinist in order to finish my installation. An experience that does not make me want to reorder this type of product.
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Response from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your detailed feedback. While we are pleased to hear that the responsiveness of our customer service met your expectations, we are sincerely sorry for the machining defect found on these rollers.
A dimensional discrepancy on a 10 mm groove rail is abnormal and does not correspond at all to our quality standards. We have immediately reported this information to our production control service to verify the concerned batch and prevent this from happening again.
We fully understand your frustration regarding the blockage of your project. We hope to have the opportunity to prove the true quality of our products during your next need.
Best regards,
The Caujolle team
Thank you for your detailed feedback. While we are pleased to hear that the responsiveness of our customer service met your expectations, we are sincerely sorry for the machining defect found on these rollers.
A dimensional discrepancy on a 10 mm groove rail is abnormal and does not correspond at all to our quality standards. We have immediately reported this information to our production control service to verify the concerned batch and prevent this from happening again.
We fully understand your frustration regarding the blockage of your project. We hope to have the opportunity to prove the true quality of our products during your next need.
Best regards,
The Caujolle team
P
Rating: 5 out of 5
Product compliant and fast and careful shipping.
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F
Rating: 5 out of 5
High quality wheels, and delivered very quickly. I intend to recommend the same ones soon, thank you.
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S
Rating: 5 out of 5
Professional service
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J
Rating: 5 out of 5
Products compliant
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R
Rating: 5 out of 5
All good
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M
Rating: 5 out of 5
Just installed. Impeccable. Now, let's see how it holds up over time.
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L
Rating: 5 out of 5
Great
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V
Rating: 5 out of 5
Products matching their descriptions. Fast shipping.
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F
Rating: 5 out of 5
matches my order, perfect, package received quickly
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O
Rating: 5 out of 5
Fast efficient pro
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L
Rating: 5 out of 5
super !!
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J
Rating: 5 out of 5
Very good.
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E
Rating: 5 out of 5
Fast shipping and product conf
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A
Rating: 5 out of 5
perfect
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G
Rating: 5 out of 5
very good product thank you I will actually take more quickly
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